Senior Manager of Operations

AnswersNow

Senior Manager of Operations leading clinical intake and family onboarding pipelines for autism therapy at AnswersNow. Optimize processes to ensure timely responses and family support in virtual ABA therapy.

Posted 6/15/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $106,200 - $123,900 per yearWebsite

About the role

Key responsibilities & impact

Lead, Scale, & Coach Teams: Directly manage the day-to-day intake and orientation teams; coach personnel on call quality, high-velocity outreach execution, and modern workflow standards.
Drive Funnel Conversion & Velocity: Own top-of-funnel pipeline performance. Treat family inquiries as high-priority leads by driving aggressive speed-to-lead times (targeting outreach within 1 business day) and maximizing conversion from inquiry to completed orientation.
Promote Model Value & Reduce Friction: Ensure families understand the clinical advantages of virtual ABA therapy, while systematically eliminating pipeline no-shows, reschedules, and process delays.
Govern Document & Data Operations: Oversee high-volume, compliant data collection pipelines, including medical diagnosis collection, clinical escalations, and Release of Information (ROI) management across HubSpot and ClickUp.
Champion Operational Agility: Thrives on continuous improvement; quickly translate daily performance trends into workflow adjustments, adapt to rapid organizational updates, and resolve complex family onboarding escalations.

Requirements

What you’ll need

Sales & Conversion Mindset: 3+ years managing or supporting inside sales, intake pipelines, or high-volume customer success environments where speed-to-lead and conversion metrics were core KPIs
Leadership & Scaling Background: Proven experience leading, scaling, and coaching team members within a high-volume, performance-driven operations environment
High Tolerance for Ambiguity: A track record of thriving in fast-paced, shifting startup cultures; you view rapid process adjustments and change as an opportunity to build better systems
Data & Tech Fluency: Highly comfortable navigating and pulling insights from modern CRMs, dialers, and task managers (HubSpot, ClickUp, and Aircall experience is a major plus)
Empathetic & Precise Communication: Exceptional verbal and written skills with the ability to lead cross-functional initiatives internally while guiding sensitive family dynamics with urgency and professionalism
Preferred: Background in behavioral health, ABA therapy, pediatrics, or digital healthcare operations

Benefits

Comp & perks

Fully remote – work from anywhere in the U.S.
Flexible hours with an async-friendly team culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data collectionpipeline managementconversion metricssales managementcustomer successcoachingworkflow adjustmentsperformance analysishigh-volume operationsclinical escalations

Soft Skills

leadershipcommunicationempathyadaptabilityproblem-solvingteam managementagilityprecisioncustomer orientationtolerance for ambiguity