American Red Cross

Financial Planning and Analysis

• Support the investment framework, adapting the framework to new ideas and/or changing concepts.
• Track academic or technological advances in portfolio management and analysis tools.
• Support investment analysis by tracking and analyzing macro-economic conditions and valuations of investment exposures across all asset classes.
• Support portfolio construction involving design and risk analysis across individual strategies, sub-portfolios, and the overall portfolio.
• Translate model results into specific transactions to be implemented.
• Design and track performance drivers for strategies, sub-portfolios, and overall portfolios while searching for improvements to forecasts.

Investment Allocation Associate

Program Manager

• Provide management and oversight of a program ensuring that implementation and defined activities are carried out in accordance with specified objectives
• Provide planning, design and implementation support to assigned program area
• Analyze program activity and identify areas for improvement
• May work with internal and external contacts to develop program strategies and proposal initiatives
• Provide support, development and/or leadership guidance to all volunteers
• Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations
• Direct and coordinate Feeding & Distribution of Emergency Supplies activities concerned with achieving the objectives and standards of the Client Services Mass Care program
• Responsible for the planning, execution and evaluation of Feeding & Distribution of Emergency Supplies Services
• Ensure the integration of Feeding & Distribution of Emergency Supplies Services with Client Services Mass Care program initiatives
• Collect and analyze Feeding & Distribution of Emergency Supplies Services data, identify areas of need and/or improvement, and develop recommendations for service and program improvement
• Analyze Feeding & Distribution of Emergency Supplies Services operating practices and recommend revisions to improve established procedures
• Upon DOCC activation, provide Feeding & Distribution of Emergency Supplies Services program oversight and operational support at the direction of the National Assistant Director, Operations
• Collaborate with other members of the Client Services Mass Care Section, National Command & General Staff, Community Operations, Systems & Data Operations, and Business Operations in the development of program strategies and initiatives as required
• In collaboration with the Mass Care Cadre Manager, provide support, development, and leadership guidance to Feeding & Distribution of Emergency Supplies responders.

Senior Program Manager, Feeding & Distribution

Account Manager

• Develop and implement annual and long-term sponsor partnership annual blood drive programs in assigned geography to achieve collection goals.
• Identify, develop and implement creative strategies to attract, sell, manage and retain Blood Program Leaders/Sponsor partnerships and maximize value from sponsor partnerships.
• Provide sufficient organizational and operational support to sponsor contact and maintain a high level of communication with all assigned Blood Program Leaders/Sponsors.
• Support the blood drive annual calendar build by identifying and applying appropriate methods to ensure productive scheduling of blood drives by assigned Sponsors.
• Keep abreast of assigned geography, including but not limited to its government, demographics organizations, and competitive profile and apply that knowledge to all aspects of servicing Sponsor groups and the penetration of designated markets.
• Maintain accurate system records and provide tracking and statistical data on Sponsor group performance.
• Ensure tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity are fit for purpose and identify opportunities for improvement.

Area Booking Account Manager

Director

• The Chapter Executive Director (ED) serves as the primary community facing leader and facilitator for the American Red Cross at the chapter level.
• As a facilitative meta-leader, the ED, in partnership with functional supervisors, convenes, aligns, and empowers cross-functional teams and external partners to deliver core services, deploy secondary services where needed most, and strengthen community resilience.
• The ED represents the organization publicly, leads collaborative chapter planning with and alongside the community, and stewards strategic relationships to achieve regional program, revenue, volunteer recruitment, Board and community engagement goals.
• Participate as a member of the Regional Leadership Team to support achievement of regional program, revenue, volunteer recruitment & engagement, blood collection, and community engagement goals.
• Lead the chapter planning process and drive progress toward plan objectives.
• Use data and community voice to prioritize where secondary services are deployed to close gaps, strengthen resilience, and improve equity of access to Red Cross services.
• Lead the chapter in supporting the achievement of the region’s revenue targets – Meet the assigned individual fundraising target which includes, Meet the annual chapter board members’ give and get campaign goals, Maintain assigned donor accounts as defined by the Regional Executive and CDO.
• Actively participating in influencing fundraising in conjunction with the Chief Development Officer.
• In partnership with the CDO, recruit, develop, and support philanthropy committee members who have philanthropic influence in the community and will actively play a leadership role in fundraising.
• Manage a portfolio of strategic relationships: local elected officials, key community leaders & stakeholders.

Executive Director

Customer Support

• Utilizing healthcare and/or customer service skills to assist with every step of the blood collection process
• Collaborating with team to transport and setup equipment at local collection sites
• Creating a welcoming and comfortable environment for volunteer donors
• Following safety procedures while collecting lifesaving blood donations
• Taking time to connect with donors and help them understand the impact of their donation
• May drive Red Cross vehicles to setup and tear down equipment at donation sites
• Working a variable schedule which may include early mornings, late nights, weekends, and holidays

Blood Collection Staff – Customer Service

Communications

• Serve as an important component of the American Red Cross regional team
• Determine the communications and marketing functions that drive regional business objectives and results
• Publicize the mission of the Red Cross
• Support revenue generations and educate the public about how to access Red Cross services
• Work in close collaboration with various divisions to provide communication and marketing support
• Provide support, development and/or leadership guidance to all volunteers
• In collaboration with the regional executive, determine and execute a strategic communications plan
• Develop and execute media relations and social media strategy
• Respond to local media inquiries and coordinate interviews
• Support regional, divisional, and potentially national disaster public affairs activities
• Develop and implement crisis communications strategies
• Collaborate with regional executive to develop and implement internal communications strategies
• Ensure delivery of direct report(s) performance goals and manage achievement

Regional Communications Director

Manager

• Empower Volunteers: Lead and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area, or functional activities throughout the region.
• Lead the Program: Implement either disaster cycle services activities within assigned geographic area or specific functional activities within the region.
• Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery. Lead and empower a diverse team of volunteers.
• Engage Community: Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
• Manage in a Matrix: Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.
• Know Your Communities: Act as the Red Cross disaster subject matter expert within assigned geographic area, to maximize Red Cross presence and community engagement and mobilization.
• Ready to Respond: Initiate and coordinate disaster relief operations in assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.

Regional Client Care Manager

Recruitment

• Assist account managers in ensuring blood drives achieve goal through drive management activities such as: on-site recruitment at blood drives, giving presentations to sponsoring organizations, managing on-line appointment schedules including data entry of appointments, working sign-up tables or assisting in recruitment meeting preparations
• Provide oversight and record keeping in both Hemasphere and online scheduling system (OLS) to ensure blood drives are properly managed and to provide tracking and statistical data on Sponsor group performance
• Provide sufficient organizational and operational support to blood drive coordinators to ensure achievement of collection operation and annual goals
• Schedule and implement education programs for Sponsor contact, recruitment committees, line volunteers and volunteer tele recruiters within assigned groups to assist in meeting collection objectives and to comply with all relevant regulations, procedures and directives
• Appropriately utilize tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity

Donor Recruitment Associate

• Assist account managers in ensuring blood drives achieve goal through drive management activities such as: on-site recruitment at blood drives, giving presentations to sponsoring organizations, managing on-line appointment schedules including data entry of appointments, working sign-up tables or assisting in recruitment meeting preparations.
• Provide oversight and record keeping in both Hemasphere and online scheduling system (OLS) to ensure blood drives are properly managed and to provide tracking and statistical data on Sponsor group performance.
• Provide sufficient organizational and operational support to blood drive coordinators to ensure achievement of collection operation and annual goals.
• Schedule and implement education programs for Sponsor contact, recruitment committees, line volunteers and volunteer tele recruiters within assigned groups to assist in meeting collection objectives and to comply with all relevant regulations, procedures and directives.
• Appropriately utilize tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity.

Medical Director

• Provide medical consultation in transfusion medicine, blood banking, and patient services to hospital clients, fostering strong and collaborative relationships.
• Deliver continuing medical education to internal and external audiences, promoting safe and effective use of blood components.
• Lead patient service programs such as therapeutic apheresis, stem cell collection and processing, perioperative autologous cell salvage, and patient blood management.
• Oversee medical aspects of regulated blood center operations including donor management, recipient adverse reactions, and product investigations.
• Contribute to the development of policies and procedures related to donor eligibility, component quality, and transfusion practices.
• Serve as CLIA Laboratory Director for regulated collection activities and laboratories including immunohematology, HLA, stem cell, and national testing labs.
• Investigate donor and recipient concerns, transfusion-related issues, and customer service complaints, ensuring timely resolution and appropriate leadership notification.
• Support, mentor, and guide volunteers to enhance their contributions and professional development.

Call Center Representative

• Schedule prospective blood donors ​from a variety of sources by phoning individuals to make donation appointments.
• Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals.
• Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
• Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times.

FT Call Center Agent I

• Utilizing healthcare and/or customer service skills to assist with every step of the blood collection process
• Collaborating with your team to transport and setup equipment at the collection sites in local communities
• Creating a welcoming and comfortable environment for volunteer donors
• Following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals
• Taking the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is
• Be detailed oriented all day, every day