American Red Cross

Customer Support

• Utilizing healthcare and/or customer service skills to assist with every step of the blood collection process
• Collaborating with your team to transport and setup equipment at the collection sites
• Creating a welcoming and comfortable environment for volunteer donors
• Following all safety procedures while collecting lifesaving blood donations
• Taking the time to personally connect with donors and helping them understand their impact
• Ensuring that the blood you collect meets goals and regulatory requirements
• May drive Red Cross vehicles and working with the team to setup and tear down equipment at donation sites

Blood Collection Staff – Customer Service

Manager

• Lead, develop, and support Disaster volunteer teams responsible for local preparedness, response, and client care management.
• Work with volunteers to ensure that the communities you serve are ready to respond to disasters.
• Implement disaster cycle services activities within assigned geographic area or specific functional activities within the region.
• Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically.
• Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets.
• Act as the Red Cross disaster subject matter expert within assigned geographic area.
• Initiate and coordinate disaster relief operations in assigned geographic area, or functional activities in the region.

Regional Disaster Action Team Manager

Project Manager

• Oversee project team members’ milestones and performance as compared to project plan, scope, budget, resources, and schedule. Manage project risks, issues, and dependencies proactively.
• Communicate project progress and information to senior sponsors, stakeholders, and field as appropriate.
• Facilitate executive steering committees and status updates.
• Develop and prepare written project plans for complex projects addressing tasks, roles and responsibilities, risk, resources, budget and communications.
• Develop work breakdown structure and perform critical path analysis.
• Manage the change control within project, obtaining sponsor approval for changes to scope, budget and schedule that effect the critical path.
• Acquire a project charter from senior management and obtain sign off on the statement of work by the project sponsor.
• Ensure that scope, budget, and schedule targets are within variance and project delivery date is met.
• Navigate ambiguity in relationships across multiple departments to successfully bring people together when needed for project success.
• Coaching project team on how to use PM methodology, templates, and tools

Senior Project Manager – Term-Limited

Account Manager

• Manage and grow a portfolio of hospital accounts, generating approximately $30M in revenue.
• Build and maintain strong relationships with clinical leaders and C-suite executives.
• Educate clients on Red Cross products, services, and value propositions.
• Identify and pursue new business opportunities within and beyond the current customer base.
• Lead contract negotiations and renewals to ensure long-term partnerships.
• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
• Provide guidance and support to volunteers as needed in support of hospital engagement.
• Travel to assigned hospitals and prospects at least 3 days per week.

Senior Account Manager – Hospital Sales

Affiliate Manager

• Develop and execute strategies to identify, cultivate, solicit, and steward major gift prospects and donors who are giving at or above $5K.
• Build and maintain strong relationships with foundation donors, understanding their philanthropic goals and aligning them with the organization's mission.
• Collaborate with the Director of Development and other team members to create comprehensive fundraising plans and materials.
• Coordinating the full range of activities required to prepare, submit, and manage grant proposals and reports.
• They will also research grant opportunities that match the goals and objectives of the chapter or region.
• Prepare and present compelling proposals and presentations to donors/potential donors.
• Track and report on progress towards fundraising goals, ensuring accurate and timely documentation of donor interactions and contributions.
• Stay informed about industry trends and best practices in major gift fundraising.
• Organize and participate in donor events and activities to enhance donor engagement and retention.
• Conduct regular donor meetings to provide updates on the impact of their contributions.
• Develop and implement strategies for donor acquisition and retention, including targeted campaigns and appeals.
• Work closely with the marketing and communications team to create effective fundraising materials and campaigns.
• Provide support to board members and volunteers involved in fundraising efforts.
• Ensure compliance with all relevant regulations and ethical standards in fundraising practices.
• Participate in disaster relief fundraising projects as appropriate.

Regional Philanthropy Partner

Administration

• Manage the preparation, redlining, and execution of contracts and related documents, such as but not limited to amendments, addendums, and scopes of work while collaborating closely with teams such as Legal, Risk, Information Security, Health & Safety, and Sustainability.
• Provide support throughout the sourcing and contracting lifecycle by ensuring risks and issues are identified and addressed while engaging the appropriate collaborators such as Legal, Risk, and Information Security teams.
• Take the lead on straightforward negotiations with suppliers to support favorable terms and mitigate risk.
• Ensure adherence to Purchasing and Contracting Policies, the Financial Manual of Policies & Procedures, and Strategic Procurement objectives throughout all stages of the contracting processes.
• Monitor and maintain accurate contract data and files, including but not limited to original contract, all correspondence, changes/deviations, amendments, clarifications, scopes of work and payment schedules.
• Execute supplier onboarding/off-boarding as well as support supplier risk lifecycle processes.
• When needed, provide guidance to internal stakeholders on contracting policies and procedures to ensure contract compliance.
• Support the Enterprise Supply Management Team with contract status reports when needed.
• Support process improvements for the Enterprise Supply Management Team.
• Work with Accounts Payable, Supply Management, stakeholders and Finance to resolve procurement issues in a timely manner when needed.
• Perform other related duties as assigned.

Contract Administrator, Indirect Supply Management

Program Manager

• Support the development partners in their fundraising efforts
• Facilitate fundraisers’ development of multi-program, custom or complex fundraising strategies and proposals, focusing on large asks ($250K + asks foundation donors and 1M+ asks corporate donors)
• Provide leadership and facilitation for monthly Foundation RPO and Grant Writer Cohort calls, ensuring best practice sharing
• Offer coaching and support to fundraisers and priority regions as identified by Division Fundraising Vice Presidents
• Lead strategy and management of custom stewardship and benefits execution, in accordance with the Foundation and Corporate Benefits Matrixes
• Lead the successful development, execution, monitoring, and evaluation of major gift fundraising packages
• Serve as an organizational subject matter expert in foundation giving, with additional focus on corporate giving strategies
• Design and deliver in-person and virtual trainings to enhance fundraising capabilities
• Create and maintain fundraiser-facing and donor-facing guidance and communication for assigned program areas

Senior Program Manager – Foundation and Corporate Strategy

Community Manager

• Guide, lead and support teams of trained volunteers to deliver comfort and care in times of disaster.
• Create and maintain a foundation of continuous and robust volunteer engagement using established processes.
• Collaborate with volunteer services staff to ensure that the communities served are ready to respond to disasters.
• Participate in disaster response operations in the region upon completion of training requirements.
• Assist with the successful implementation of disaster cycle services program activities within an assigned geographic area.
• Act as the local point of contact for partners and communities.

Community Disaster Program Specialist

Financial Planning and Analysis

• Responsible for the preparation of various interim and annual investment reports for presentation to internal and external stakeholders
• Regular reconciliations between multiple vendors and internal teams
• Assisting in the planning and execution of annual external audit processes
• Ensuring compliance with regulatory requirements in the applicable financial reporting areas
• Assisting with operational controls and risk management needs
• Overseeing vendor processes and making recommendations to better leverage data

Senior Analyst, Investment Operations

• Utilizing healthcare and/or customer service skills to assist with every step of the blood collection process
• Collaborating with your team to transport and setup equipment at the collection sites in local communities
• Creating a welcoming and comfortable environment for volunteer donors
• Following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals
• Driving Red Cross vehicles and working with the team to setup and tear down equipment at donation sites.
• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
• Be detailed oriented all day, every day to ensure that the blood collected meets goals, regulatory requirements and can be safely transfused.

Business Development Rep

• Responsible for meeting revenue goals and continuing to diversify donor support.
• Identify and develop new corporate relationships to support corporate philanthropic giving.
• Conduct ongoing analysis of prospects within assigned territory.
• Implement overall fundraising strategy, managing assigned donor portfolio.
• Develop and execute strategies to grow revenue from primarily corporate accounts.
• Secure meetings, make presentations, prepare proposals, and solicit donations.

Fundraising Business Development Director

• Develop partnerships with African American current and potential blood drive coordinators
• Grow diverse blood collection targets for area blood drives
• Collaborate with diverse volunteers
• Engage in outside sales as a Sickle Cell Account Manager
• Work closely within a team to make a positive community impact
• Travel to sites throughout the Red Cross organization as needed

Account Manager, Emerging Markets

• Developing partnerships with African American current and potential blood drive coordinators and blood donor groups to grow diverse blood collection targets.
• Responsible for an outside sales representative role focused on Sickle Cell Account Management.
• Making a positive impact on the community, specifically in the lives of African American patients.
• Join a non-profit organization and work towards a mission that matters.

Account Manager II – Emerging Markets

Business Operations

• Provides administrative budget support including expense coding; financial report dissemination; initiating, monitoring, and approving regional procurement transactions
• Collaborates with department leaders to ensure programs are executed within budget
• Utilizes and trains staff on internal business systems
• Troubleshoots phone and computer issues for the Region
• Ensures repairs are completed within budget and appropriate systems are used to pay vendors
• Maintains fleet inventory records
• Supports regional logistics functions, including supply ordering, inventory tracking, warehouse coordination, and distribution of materials
• Participates in event planning meetings and maintains appropriate forms and codes used for regulated items
• Provides guidance and data for grant reporting and prepares various internal reports

Blood Collection Staff – Customer Service

Regional Disaster Action Team Manager

Senior Project Manager – Term-Limited

Senior Account Manager – Hospital Sales

Regional Philanthropy Partner

Contract Administrator, Indirect Supply Management

Senior Program Manager – Foundation and Corporate Strategy

Community Disaster Program Specialist

Senior Analyst, Investment Operations

Blood Collection Staff – Customer Service

Fundraising Business Development Director

Account Manager, Emerging Markets

Account Manager II – Emerging Markets

Business Operations Coordinator