American Red Cross

Manager

• Plan and execute effective strategies to maximize blood drive programs, manage sponsor partnerships and utilize market knowledge to achieve established collection goals.
• Provide support, development and/or leadership guidance to all volunteers.
• Develop and implement annual and long-term sponsor partnership annual blood drive programs in assigned geography to achieve collection goals.
• Identify, develop and implement creative strategies to attract, sell, manage and retain Blood Program Leaders/Sponsor partnerships and maximize value from sponsor partnerships.
• Provide sufficient organizational and operational support to sponsor contact and maintain a high level of communication with all assigned Blood Program Leaders/Sponsors.
• Support the blood drive annual calendar build by identifying and applying appropriate methods to ensure productive scheduling of blood drives by assigned Sponsors.
• Keep abreast of assigned geography, including but not limited to its government, demographics organizations, and competitive profile and apply that knowledge to all aspects of servicing Sponsor groups and the penetration of designated markets.
• Maintain accurate system records and provide tracking and statistical data on Sponsor group performance.
• Ensure tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity are fit for purpose and identify opportunities for improvement.

Strategic Business Planning Manager

Recruitment

• Assist in planning and executing effective sales strategies to recruit, retain and manage sponsor partnerships to achieve established collection goals
• Assist in vetting potential sponsor leads and educating sponsors in organizational requirements
• Provide coverage and support for sales team as needed
• Provide support, development and/or leadership guidance to all volunteers
• Assist in ensuring calendars are booked to capacity to achieve goal through booking activities such as: pre-prospecting, vetting leads, supporting the booking of new drives and confirming drives
• Maintain a high level of communication with all assigned blood program leaders/sponsors to ensure they are dedicated to their annual blood program and partnership with the American Red Cross.
• Provide sufficient organizational and operational support to blood program leader contact to ensure completion of business plans and achievement of collection goals
• Support the blood drive annual calendar build
• Appropriately utilize tools, technology and strategy provided by the organization to enhance customer service, efficiency, and productivity

Recruitment Business Planning Associate

Operations

• Manage complex, medium-sized projects with moderate resource requirements and risk initiated at the senior management level.
• Oversee team members’ milestones and performance as compared to project plan, scope, budget, resources, and schedule.
• Communicate project progress and information to senior sponsors, stakeholders, and field as appropriate.
• Develop and prepare written project plans for complex projects addressing tasks, roles and responsibilities, risk, resources, budget and communications.
• Develop work breakdown structure and perform critical path analysis.
• Manage the change control within project, obtaining sponsor approval for changes to scope, budget and schedule that affect the critical path.
• Acquire a project charter from senior management and obtain sign off on the statement of work by the project sponsor.
• Ensure that scope, budget, and schedule targets are within variance and project delivery date is met.

Senior Project Manager, Real Estate Operations

Program Manager

• Assists with the successful planning, design, execution, monitoring, and evaluation of fundraising program(s) in consultation with supervisor to achieve corporate revenue target(s)
• Creates, maintains, and evaluates guidance, cultivation, sales, and stewardship materials, tools, and prospect management resources.
• Responsible for tracking and reporting, data analysis for the assigned program to evaluate trends and opportunities.
• Serves as an organizational and subject matter expert on assigned fundraising program(s).
• Creates effective internal and external communications plans and delivers in-person and virtual training.
• Works closely with corporate fundraisers to maximize the fundraising opportunity.
• Works with donors as needed to facilitate giving and execute benefits to meet fundraising goals.
• Identifies trends and obstacles to overcome to maximize fundraising for the assigned program area.
• During a major disaster, there may be a need to work extended hours in differing time zones to ensure the overall program needs are being met.

Program Manager, Workplace Giving

Community Manager

• Empower Volunteers: Facilitate and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming
• Support the Program: Assist with the successful implementation of either specific disaster cycle services program activities, or a specific disaster cycle services function within an assigned geographic area
• Mission Capacity Building: Engage disaster volunteers who are the primary workforce, and representative of the communities they serve
• Engage Community: Support local efforts to prepare and mobilize communities and engage partners to prepare for, respond to, and recover from disasters and emergencies
• Manage in a Matrix: Implement plans to meet assigned targets for volunteer engagement and volunteer-led Disaster Action Team response
• Know Your Communities: Act as the local point of contact for partners and communities
• Ready to Respond: Participate in disaster response operations in the region in alignment with the Disaster Cycle Services Concept of Operations

Community Disaster Program Specialist

• Assist Account Managers in achieving blood drive goals through activities such as:
• On-site recruitment at blood drives
• Giving presentations to sponsoring organizations
• Managing online appointment schedules (including data entry)
• Working sign-up tables and assisting with recruitment meeting preparations
• Maintain oversight and accurate record keeping in relationship management software and the Online Scheduling System (OLS) to ensure proper blood drive management and provide tracking and statistical data on sponsor group performance
• Provide organizational and operational support to blood program leaders to help achieve collection and annual goals
• Schedule and deliver educational programs for sponsor contacts, recruitment committees, line volunteers, and volunteer telerecruiters to meet collection objectives and comply with all regulations, procedures, and directives
• Effectively utilize organizational tools, technology, and strategies to enhance customer service, efficiency, and productivity
• Cover vacant territories as directed
• Provide own transportation for business purposes

Donor Recruitment Associate – Sales

Project Manager

• Coordinates, manages, and directs the development, approval, and implementation of real estate strategies to ensure consistent alignment while meeting stakeholder expectations and strategic objectives
• Gather the business requirements and to assess feasible options and conducts analysis to summarize functional team inputs
• Gather data from numerous sources develops business case PowerPoint presentation and receives approval to move forward with individual projects that were previously decisioned from the regions strategic plan
• Drives accountability to ensure successful project completion within schedule and budget
• Provides on-going guidance and oversight during execution to ensure results meet business case parameters
• Leads, drives and is accountable for all aspects of the strategy to ensure a successful project completion that meets the LOB requirements
• Assesses and mitigates project issues, interdependencies, risks, and financials and escalates as appropriate
• Manages cross-functional relationships across the enterprise to ensure real estate strategies and projects meet organizational and business objectives
• Maintains RES databases and reports on portfolio and project performance, status, timeliness of execution and budget to actual
• Oversight of capital budget and business analytic team member assigned to the project for accuracy of strategy approved.
• Managing the project life cycle

Project Manager, Real Estate Services

Affiliate Manager

• Develop and execute strategies to identify, cultivate, solicit, and steward major gift prospects.
• Build and maintain strong relationships with foundation donors, understanding their philanthropic goals and aligning them with the organization's mission.
• Collaborate with the Director of Development and other team members to create comprehensive fundraising plans and materials.
• Prepare and present compelling proposals and presentations to donors/potential donors.
• Track and report on progress towards fundraising goals, ensuring accurate and timely documentation of donor interactions and contributions.
• Stay informed about industry trends and best practices in major gift fundraising.
• Organize and participate in donor events and activities to enhance donor engagement and retention.
• Conduct regular donor meetings to provide updates on the impact of their contributions.
• Develop and implement strategies for donor acquisition and retention, including targeted campaigns and appeals.
• Work closely with the marketing and communications team to create effective fundraising materials and campaigns.
• Provide support to board members and volunteers involved in fundraising efforts.
• Ensure compliance with all relevant regulations and ethical standards in fundraising practices.
• Participate in disaster relief fundraising projects as appropriate.

Senior Regional Philanthropy Partner

Technical Product Manager

• As part of the Innovation team, ideate and evaluate technology, industrial/physical automation, and AI opportunities in helping our Humanitarian Services and Fundraising mission area delivery.
• Document the business cases that can be used to initiate technology and AI projects.
• Drive rapid experimentation by quickly translating ideas into user stories, UX mockups, and functional prototypes to validate desirability, feasibility, and user desirability in our Humanitarian Services and Fundraising Test Kitchen.
• Build lightweight proofs of concept using low/no-code approaches when appropriate to accelerate validation and reduce time-to-learning.
• Partner closely with engineers and stakeholders to keep prototypes moving from concept to working demo—removing blockers and ensuring clear next actions.
• Write product requirements and user stories using Azure DevOps.
• Help prioritize user stories based on value and technical feasibility.
• Help maintain a roadmap of all active projects with high-level timelines tracking project/portfolio performance metrics to monitor business value over time.
• Work with our employees, contractors, and volunteers to coordinate the daily task and status of work within the Innovation team.
• Learn and understand business processes and technical requirements for the development of solutions.
• Work closely with clients to analyze the current and future direction of technology and data science to meet business goals.
• Investigate complex operations-related problems/inquiries and recommend, facilitate and coordinate solutions.
• Prepare communications and make presentations related to your work.
• Educate clients about the software and project lifecycles and the business roles.
• Facilitate problem resolution between IT and the business, as needed.
• Represent, champion and balance client interests within IT.
• Provide training and guidance to other staff.
• Recruit and oversee technical & analytics volunteers.
• Perform testing of the products onsite and remotely.
• Log bugs and work with the developers to resolve issues.
• Drive user testing with field resources to check if the product works as desired from user point of view.
• Frequent virtual check ins and in-person Test Kitchen visits to build relationships with the field teams and understand user pain points.

Associate Technical Product Manager

Communications

• Develop and implement an effective communications strategy to support service delivery, revenue generation efforts, and promotion of products or services to align with organizational communications and marketing strategies.
• Develop and execute media relations and social media strategy by maintaining social media platform, distributing new releases and other press materials, and managing relationships with media.
• Respond to media inquiries by coordinating interviews and providing Red Cross approved information, as appropriate.
• Review support requests and develop and execute an effective communications strategy.
• Monitor and analyze public relations and social engagement data.
• Lead and support public affairs activities, delegating appropriately to trained staff or volunteers.
• Provide training and guidance to public affairs spokespersons and volunteers.
• May be required to develop and implement crisis communications strategies.
• Collaborate with leadership to develop and implement internal communication strategies and initiatives.
• May develop brand and creative content to support a variety of activities and advertising material used in external publications and media placements and work to secure in-kind PSA placements.
• May coordinate resources for the delivery of marketing programs.
• May be required to deploy physically or virtually to support disaster response operations.

Regional Communications Director

Executive Assistant

• Provide high-level, confidential executive support to the Division Vice President of the Pacific Division
• Anticipate needs by synthesizing information, preparing the Vice President for key decisions
• Ensure timely responses to matters requiring executive attention
• Represent the executive and the office with professionalism in meetings and cross-functional interactions
• Oversee a wide range of administrative, logistical, and operational responsibilities
• Manage sensitive information with absolute discretion
• Streamline administrative workflows
• Relieve leadership of complex administrative tasks
• Maintain polished, business-focused communication
• Support the coordination, development, and guidance of volunteers and internal stakeholders

Security Engineer

• Conduct regular security assessments and security recommendations to reduce the risks on Cisco ASA and Cisco Meraki firewalls.
• Coordinate with Engineering Team to maintain secure VPN solutions to ensure safe remote access.
• Develop and enforce firewall policies and rulesets to protect against unauthorized access and threats.
• Design, deploy, and manage Web Application Firewall (WAF) solutions.
• Oversee Azure and AWS cloud security, ensuring the implementation of best practices and compliance with industry standards.
• Conduct regular security assessments and audits of cloud environments to identify and mitigate risks.
• Implement and manage Network Detection and Response (NDR) solutions to identify and respond to suspicious activities.
• Analyze network traffic and security logs to detect and address potential security incidents.
• Develop and maintain incident response plans and procedures to ensure quick and effective handling of security breaches.
• Assist and coordinate incident response efforts to contain and remediate security incidents.
• Perform root cause analysis of security incidents and recommend corrective actions.
• Document and report on security incidents, including the impact, resolution, and preventive measures.
• Work closely with IT, DevOps, and other cross-functional teams to ensure security is integrated into all aspects of network and cloud infrastructure.
• Stay updated with the latest security trends, threats, and technologies, and recommend improvements to the security posture.

Principal, Information Systems Security

Call Center Representative

• Answer inbound call and email inquiries regarding training classes, billing, certifications, and processes
• Perform account maintenance on learner and instructor accounts
• Manage customer inquiries and ensure follow-through to resolution
• Achieve production targets for call-handling metrics and quality

Call Center Agent, Tier I – Part-Time – Temporary

Director

• Implement an overall fundraising strategy, managing an assigned donor portfolio to maximize revenue growth and engage donors in the mission of the organization
• Develop strategies to identify and leverage relationships with families, foundation decision-makers, and C-suite contacts
• Secure meetings, make presentations, prepare proposals, and directly solicit to cultivate and grow relationships
• Work collaboratively with other departments and partner with development staff at the national and/or regional offices to prepare presentations and proposals matching the objectives and interests of the donor/prospect
• Compile and analyze data/information about accounts in portfolios for the development of solicitation strategy

Senior Philanthropy Director – Transformational Giving

Customer Support

• Utilizing healthcare and/or customer service skills to assist with every step of the blood collection process
• Collaborating with the team to transport and setup equipment at collection sites in local communities
• Creating a welcoming and comfortable environment for volunteer donors
• Following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals
• Taking the time to personally connect with donors and listen to their stories
• Collaborating with teammates to create a friendly environment for volunteers
• Being detailed oriented all day to ensure goals and regulatory requirements are met
• May drive Red Cross vehicles and work with the team to setup and tear down equipment at donation sites