American Family Insurance

Platform Engineer

• Design, build, and operate cloud platform and DevOps capabilities across AWS and GCP.
• Enable reliable, secure, and scalable delivery by developing Kubernetes and Infrastructure-as-Code foundations.
• Build and maintain CI/CD pipelines.
• Drive automation, observability, and operational best practices across engineering teams.

Lead Engineer, Internal Developer Platform

Attorney

• Manage civil litigation for American Family and our insureds, following established guidelines and the highest ethical standards
• Analyze files as litigation progresses as well as risk to the company
• Evaluate cases and seek settlement as necessary
• Draft all necessary pleadings, papers and briefs to advance litigation activities
• Conduct necessary research in support of drafting activities
• Advocate client position in all forums
• Negotiate effectively in the resolution of all issues
• Stay current on state statutes and court decisions and analyze how they affect various policy provisions
• May develop areas of specialty practice

Litigation Attorney

Insurance

• Insurance Agents operate as independent contractors, representing American Family and its products exclusively.
• Responsible for your agency's overall management, sales, and growth.
• Hire your team and work with them to meet the strategic business goals you set.

Insurance Agent

General Counsel

• Handle First Party Property litigation involving either the corporation and/or its insured within established corporate guidelines and the applicable code of professional responsibility.
• Handle First Party Property files and issues of a more complex nature with higher levels of dollar exposure and requiring less oversight.
• Communicates with client regarding file status and progress.
• Analyze files as litigation progresses as well as risk to the company.
• Evaluates cases and seeks settlement as necessary.
• Draft all necessary pleadings, papers and briefs to advance litigation activities at the trial or appellate level.
• Conduct necessary research in support of drafting activities.
• Advocate client position in all forums (state and federal court, alternative dispute resolution, administrative tribunals and regulatory hearings) and circumstances, both formal and informal.
• Negotiate effectively in the resolution all issues.
• Stay current on state statutes and court decisions and analyze how statutes and court decisions affect the interpretation and enforceability of the various policy provisions.

Litigation Attorney, Florida Staff Counsel

Outside Sales

• Support the agency business owners in their role as independent contractors
• Coach and advise agency business owners on building the district's profit and growth plan
• Focus on field recruiting agency owners to be captive agents
• Influence performance results for independent contractors
• Spend 70% of your time working in the field, directly with customers, Agents, and Agency Staff
• Assist agency business owners in understanding the profit of the district while preserving their right to control their sales processes
• Provide guidance to agency business owners and staff by exhibiting influence and expertise
• Manage company programs for the district as they pertain to individual independent agency business owners
• Build relationships with agency business owners and staff

Sales District Leader – Northwest Indiana

• Manage moderately complex civil litigation for American Family and our insureds, following established guidelines and the highest ethical standards
• Analyze cases, strategize for optimal outcomes, and pursue settlements when appropriate
• Lead discovery, draft pleadings and briefs, and conduct research to support your litigation strategy
• Represent clients in trials, mediations, arbitrations, and settlement conferences
• Advocate for our clients in state and federal courts, administrative tribunals, and regulatory hearings
• Stay ahead of legal trends and ensure our policies remain strong and enforceable

Senior Trial Attorney

Business Operations

• responsible for educational content creation (job aids, videos), system support (User Replication), vendor management (Halo), and foundational business analysis.
• support the integration of direct mail and direct email programs into the Salesforce Relate platform.
• provide operational and user support for business system applications and related hardware that support division and corporate strategies.
• respond to user questions, resolve user issues, escalate system problems to proper areas, and provide users with documents and tools to increase user capabilities within the application.
• document and maintain business processes and business rules.
• conduct user acceptance testing for business systems.
• identify opportunities for improved user acceptance testing processes and methodologies.

Business Systems Specialist

Manager

• Lead the strategy, design, governance, administration, and ongoing effectiveness of executive and director compensation programs.
• Partner with senior leaders, Human Resources, Legal, Finance, and external advisors to ensure executive pay programs support business strategy.
• Report to the Director of Total Rewards.
• Create a collaborative, performance-driven work environment.
• Set clear expectations, provide feedback, and support performance management.
• Lead the design, implementation, administration, and ongoing evaluation of executive compensation programs.
• Ensure compensation programs align with business strategy, performance outcomes, and market competitiveness.
• Support preparation for Compensation Committee and Board of Directors meetings, including development of meeting materials.
• Monitor executive compensation market trends, peer company practices, regulatory developments, and governance practices.
• Develop executive job structures and pay positioning practices to support internal equity and external competitiveness.
• Evaluate program effectiveness through data analysis and benchmarking.

Senior Manager, Executive Compensation

Content Manager

• Lead Design System Content Strategy
• Define and scale content patterns, standards, and governance for the design system
• Establish naming conventions, usage guidelines, and documentation frameworks
• Create consistency across products and influence system-wide decisions
• Identify gaps and lead scalable solutions across teams and platforms
• Monitor contractor deliverables to ensure execution aligned with our strategy, and provide actionable feedback for continuous improvement.
• Quality-assure contractor work to ensure alignment with organizational strategy, providing feedback and guidance.
• Shape AI-Driven Experiences
• Lead content strategy for AI-powered features (conversational UX, AI-generated UI, recommendations)
• Define prompt strategies and refine outputs for clarity, tone, and reliability
• Translate ambiguity into clear, structured content that improves AI performance
• Partner with ML/AI teams to align content with model behavior and constraints
• Drive Structured Content & AI Readiness
• Champion structured authoring and modular content design across teams
• Define content schemas and metadata strategies to support retrieval, reuse, and consistency
• Ensure content is optimized for LLMs (context limits, clarity, deterministic outputs)
• Establish Quality, Accessibility & Governance
• Set standards for accessible, inclusive, and high-quality content (WCAG)
• Define guardrails for AI-generated content and contribute to governance practices
• Advocate for content excellence and influence decision-making at the product and system level.

Lead User Experience Content Strategist

Claims Specialist

• Investigates origin and cause of claims by contacting parties including insureds, agents, attorneys, contractors, and others.
• Identifies complex issues and seeks assistance as needed.
• Handles claims on a good faith basis.
• Conducts on-site inspections when needed and evaluates damages.
• Makes decisions and closes files as needed.
• Interprets policies and applies them to assigned losses.
• Provides claim process updates to all parties and answers questions as needed.
• May be required to complete other assignments or participate in projects based on skills or experience.

Property Field Claims Adjuster

Analyst

• Manage and monitor enterprise cash positions to ensure sufficient liquidity for operations, investments, debt obligations, and other business requirements
• Prepare and analyze daily cash position reporting and short-term cash forecasts
• Execute domestic and international wire transfers and other treasury transactions in accordance with established controls and policies
• Support cash forecasting processes by partnering with business units and finance teams to evaluate cash inflows, outflows, and liquidity requirements
• Identify opportunities to optimize cash utilization and improve working capital efficiency
• Oversee daily treasury operations, including cash positioning, account balancing, and transaction monitoring
• Review and resolve Positive Pay exceptions and other fraud prevention alerts in a timely manner
• Provide treasury mailbox support and respond to inquiries from internal and external stakeholders
• Support business units with treasury-related activities, banking services, and payment solutions
• Develop and maintain strong relationships with banking partners and financial institutions
• Monitor banking services and fees, identify efficiencies, and recommend improvements to enhance treasury operations
• Lead and/or support implementation of treasury projects, systems, tools, and process improvements
• Prepare and maintain key treasury and financial reporting for management and leadership teams
• Analyze cash flow trends, banking activity, liquidity metrics, and treasury performance indicators

Senior Treasury Analyst

Compliance

• Serve as an independent compliance and risk oversight function for Treasury operations.
• Assess the design and effectiveness of Treasury controls to ensure compliance with internal policies, regulatory requirements, and industry standards.
• Develop, maintain, and execute Treasury risk assessments and control reviews.
• Identify, assess, and escalate compliance, regulatory, operational, and reputational risks.
• Monitor adherence to Treasury policies, procedures, and governance requirements.
• Support compliance reporting and management reporting activities.
• Promote a culture of compliance, accountability, and continuous improvement throughout the organization.
• Perform periodic user entitlement reviews for all banking platforms and financial institution relationships.
• Process user access setup, modifications, and terminations in accordance with established controls and approval requirements.
• Conduct authorized signer reviews and maintain signer governance documentation.
• Review fraud prevention services and banking controls to ensure ongoing effectiveness.
• Evaluate Treasury processes and recommend enhancements to strengthen controls and mitigate risk.
• Stay informed of banking system changes, regulatory developments, emerging risks, and industry trends impacting Treasury operations.
• Manage and respond to inquiries received through the Treasury Compliance mailbox.
• Process and monitor statutory deposit activities to ensure regulatory compliance.
• Perform positive pay exception reviews and ensure timely resolution of exceptions.
• Complete check copy requests and maintain appropriate supporting documentation.
• Process affidavits and related banking documentation in accordance with policy requirements.
• Prepare, analyze, and distribute compliance and risk-related reports.
• Maintain accurate records and documentation supporting Treasury compliance activities.
• Identify opportunities to improve Treasury processes, controls, reporting, and operational efficiencies.
• Support implementation of new systems, banking services, and process changes by assessing associated risks and control requirements.
• Assist with remediation efforts related to audit findings, compliance reviews, and control gaps.
• Participate in special projects and initiatives that strengthen Treasury governance and risk management practices.

Treasury Compliance Analyst

Application Engineer

• develop solutions to the level of quality defined by the requirements
• understand and identify system dependencies
• understand functionality and impacts of proposed changes to supporting applications
• provide appropriate documentation for design decisions and estimating assumptions
• define, conduct, and participate in testing (i.e. unit, system integration)
• collaborate with others regarding effectiveness of systems flow and data usage
• ensure software development meets standards for programming, design, performance, quality, and security
• participate in team activities and taking on additional work tasks to help the team

Application Development Engineer – Guidewire/GOSU, AI

Data Analyst

• Provide analytics services to the business, delivering insights to support decision making.
• Lead analytics efforts across business programs, including AI/ML initiatives and operational improvements.
• Partner with cross-functional teams to deliver analyses, datasets, and reporting solutions.
• Develop dashboards to track business outcomes and operational performance.
• Establish analytics best practices and mentor analysts.
• Communicate insights and recommendations to drive measurable business value.
• Work 10 days per month from the office.

Lead Data Analyst

Customer Support

• Responds to customer interactions regarding billing, policy coverage, and policy changes.
• Accepts ownership of requests and provides thorough service to ensure complete customer satisfaction.
• Empowered to take risks and make exception decisions.
• Assists with peer development through information and knowledge sharing.
• Learns, embraces and applies the process improvement concepts in day to day work, identifying opportunities for improvement and making recommendations for change.
• Actively attends scheduled training class as required, as well as participates in development opportunities to further expand customer service skills.