American Family Insurance

Insurance

• Create financial stability while making a positive impact on our customers' lives
• Operate as independent contractors, representing American Family and its products exclusively
• Responsible for your agency's overall management, sales, and growth
• Hire your team and work with them to meet the strategic business goals you set

Insurance Agent

Product Manager

• Support successful execution against a variety of digital/technology product initiatives
• Troubleshoot and problem-solve customer experience issues
• Assist in defining product backlog items
• Ensure the backlog is visible, clear and prioritized
• Contribute to a unified methodology within team and stakeholders
• Leverage design thinking, AI, UX, and other frameworks for product development

Associate Digital and Technology Product Owner

Application Engineer

• Collaborate with others in the division to provide and maintain applications to meet business needs
• Responsible for design and development for complex business solutions
• Provide technical guidance for specific applications
• Support the Digital Sales Team
• Report to the Senior Manager, Engineering - Integration Engineering Department
• Provide expertise during the initial phases of the project including estimating resources, skill requirements, time requirements, identifying technologies, participating in proof of concepts
• Analyze high-level system specifications, requirements and use cases
• Convert information into the appropriate level specifications and system design plan for the development team
• Understand and identify system dependencies
• Consult with others to validate complex design decisions
• Provide advanced coding expertise to mitigate high risk features or technical challenges
• Provide appropriate documentation for design decisions, estimating assumptions, code modules, and performance metrics as needed by organization standards
• Define, conduct, mentor others, and participates in testing (i.e. unit, system integration)
• Prepare and lead development walkthroughs
• Collaborate with others regarding effectiveness of systems flow, data usage and manual or automated processes to verify requirements

Lead Application Development Engineer

Procurement

• Lead a team of procurement and vendor management professionals responsible for developing and executing full lifecycle procurement strategies with a focus on optimizing value, risk, and performance across the information technology vendor ecosystem
• Reporting to the Procurement Director, lead a team responsible for managing $100M+ in annual IT spend across a complex supplier ecosystem
• Lead and coach the procurement team to build and execute robust category strategies, sourcing pipelines, negotiation playbooks, contract management and vendor management best practices
• Develop strong stakeholder relationships at all levels of the organization and be adept at leading and influencing cross-functionally to drive business alignment
• Develop and execute strategies to develop talent, enhance engagement, and lead transformational change as we build leading procurement capabilities

Senior Manager, IT Category Management – Procurement

• Lead a team of procurement and vendor management professionals responsible for developing and executing full lifecycle procurement strategies.
• Lead and coach the marketing procurement team to build and execute robust category strategies, sourcing pipelines, negotiation playbooks, contract management and vendor management best practices.
• Develop strong stakeholder relationships at all levels of the organization.
• Develop and execute strategies to develop talent, enhance engagement, and lead transformational change.

Senior Manager, Marketing Category Management - Procurement

Analyst

• Monitor and analyze product performance, providing strategic recommendations and solution insights.
• Manage the technical aspects of Commercial Lines Insurance product development.
• Evaluate and track competitor products, pricing strategies, and target markets.
• Research competitor pricing and rating programs.
• Deliver actionable analysis to support pricing enhancements and the development of new product opportunities.
• Identify potential markets and create strategic plans for market entry.
• Manage the product development lifecycle to improve insurance offerings.

Senior Product Development Analyst

• accountable for the P&L of American Family Insurance enterprise Workers Compensation Product
• support and manage insurance product performance in market by leveraging analysis
• conduct root cause analysis to inform recommended actions to improve profitability and growth
• create insights from intelligence about customer, market and competitors
• deliver solutions that improve product using contract language, underwriting rules/guidelines, automation and pricing/predictive analytics
• oversee development of specific strategies related to price, product and underwriting
• execute and deliver product initiatives that lead to profitability and growth
• collaborate with subject matter experts and other company leaders to enhance customer experience
• lead with a continuous improvement approach
• ensure overall compliance and financial viability

Product Manager – Workers Compensation

Financial Planning and Analysis

• Develop relationships with important partners across the enterprise; partner with business leaders to provide financial leadership and decision support for programs with material financial impact.
• Lead enterprise financial reporting, including preparation and oversight of executive‑ready reporting packages, profit‑and‑loss statements, forecasts, trend analyses, and performance insights.
• Manage and enhance the enterprise financial data ecosystem to ensure accurate reporting and provide clear, applicable commentary on financial results.
• Provide oversight and direction to ensure financial analyses, models, and reporting are aligned with enterprise standards and support decision‑making.
• Develop advanced financial models supporting actuals, forecasts, projections, and industry benchmarking; deliver ad hoc financial and operational analyses to inform leadership decisions.
• Ensure appropriate enterprise metrics and scorecards are maintained to track performance against priorities.
• Present financial results and recommendations to senior leadership through clear, executive‑level communications.
• Develop a high‑performing financial reporting team; set clear expectations, provide ongoing feedback, conduct performance assessments, and support professional growth.
• Lead with influence and expertise, contributing to department and enterprise leadership while promoting our mission and performance‑driven culture.

Senior Manager, Financial Reporting

Manager

• Provide daily work leadership for direct reports to guide customer-focused service solutions.
• Develop and motivate team, guide implementation of process improvements.
• Ensure the maintenance of a high level of service for customers.
• Lead with influence and expertise.
• Communicate and support organization mission, vision, values, policies, and practices.
• Provide feedback through performance management practices.

Solutions Care Center Manager

Network Engineer

• Collaborate with others in the division to provide and maintain applications that meet business needs.
• Responsible for software design and development for moderate to complex business solutions.
• Providing technical guidance and leadership for specific applications.
• Leading the design, planning, and implementation of network solutions to meet organizational needs.
• Overseeing the maintenance of network systems and ensuring their optimal performance.
• Implementing and managing network security measures to protect data and systems from unauthorized access or attacks.
• Maintaining detailed documentation of network configurations, changes, and performance metrics.
• Providing regular reports to management on network status and performance.
• Coordinating with external vendors and service providers to ensure procurement and maintenance of network equipment and services.
• Staying updated with the latest network technologies and trends to continuously improve network infrastructure and processes.

Lead Network Engineer

Customer Support

• Provides front-line support to independent sales agents and field sales employees with questions regarding account statements, finance plans, producer appointments and terminations, policy transfers, and licensing
• Serves as a clearinghouse for inquiries and assesses the urgency of the customer's needs to provide appropriate direction or resources
• Escalates issues to team members, manager, or other areas as needed
• Communicates with agents on licensing changes and state regulatory issues
• Ensures details of contact are appropriately documented in information management system
• Enters information for producer lifecycle in internal systems
• Processes transfers of policies from one agent to another as well as from one state to another
• Supports agent account statement entry and other entry related to agency field support

Agency Field Support Representative

Compliance

• Ensure regulatory and stat reporting compliance for Enterprise
• Identify Industry trends and opportunities for development of controls, procedures, cross functional alignment and regulatory reporting
• Monitor and interpret regulatory legislation from DOI's, Boards, Bureaus, etc
• Understand current market trends ensuring compliance, data integrity and best practices
• Work closely with regulators, states, boards, bureaus, vendors and stat agents related to new and existing regulations
• Develop and provide business requirements for the implementation and maintenance of compliance reporting project
• Document procedures related to regulatory and statistical reporting
• Maintain and troubleshoot existing SQL/BigQuery queries supporting regulatory/statistical filings
• Perform data quality checks (completeness, duplicates, outliers, trend/variance) and escalate potential data defects

Regulatory Reporting & Compliance Specialist

Technical Program Manager

• own end-to-end delivery for significant, cross-functional capabilities built on Guidewire
• drive scope definition, work breakdown, and system impact assessment
• serve as the technical bridge across all teams in a program
• actively participate in architecture and design discussions
• drive structured stakeholder communication and executive reporting
• maintain program-level risk, assumption, issue, and dependency tracking
• coordinate release readiness across engineering and quality teams
• monitor program-level delivery metrics
• develop and maintain long-term capability roadmaps
• help incorporate AI into workflows where it adds value

Senior Technical Program Manager

• Lead a team responsible for Commercial products design and development
• Research solutions to improve profitability, growth and customer experience
• Align new products, enhancements and initiatives to the Commercial goals
• Create insights from intelligence about customers, market and competitors
• Report to an AVP, Product
• Create a collaborative, performance-driven work environment
• Work with team members to set clear goals and provide feedback
• Communicate and support organization mission, vision, values, policies, and practices
• Lead implementation of product development changes
• Oversee product research and insights gathering and analysis
• Manage the outcomes of the Commercial product development’s roadmap
• Create a cross-functional leadership environment, aligning various stakeholders

Senior Manager, Commercial Lines Product Development

Product Designer

• Lead team members to analyze several sources of information and apply user-centered design principles to bring to life engaging and highly usable experiences.
• Collaborate with others to design and communicate an end solution that is on brand, visually impactful and meets both user and our needs.
• Own end-to-end user experience design for Choice.
• Design solutions to address identified funnel friction.
• Lead UX testing and validation of experience changes.
• Instruct and lead creation of low and high-fidelity prototypes used to communicate interaction design expectations to others or for testing purposes.
• Maintain an understanding of the brand identity standards to ensure recommendations are consistent with the corporate vision.
• Review and present user experience deliverables such as user flows diagrams, wireframes and user interface specifications.
• Review quality assurance defects and recommends prioritization of resolution to team.