American Family Insurance

Claims Specialist

• Investigates origin and cause of high exposure claims
• Determine liability, secure information, reviews coverages, arrange appraisals, and settles claims
• Handles claims on a good faith basis
• Conducts on-site inspections when needed, evaluates damages and handles claim negotiations
• Responds to customer inquiries, makes appropriate decisions, and closes file as needed
• Interprets and determines policies, leases, by-laws, and contract coverages

Large Loss Property Field Claims Adjuster, Massachusetts/Connecticut/Rhode Island

Full-stack Engineer

• Collaborates with teams across the division to deliver, support, and maintain telephony systems.
• Responsible for designing and building moderate to complex solutions.
• Provides technical guidance and leadership for assigned telephony platforms and integrations.
• Analyzes high-level system specifications, system requirements, and/or use cases.
• Converts information into low-level specifications and system design plan.
• Understands and identifies system dependencies.
• Provides appropriate documentation for design decisions, estimating assumptions, code modules, and performance metrics as required.
• Defines, conducts, and/or participates in testing (i.e. unit, system integration).
• Prepares, leads and/or participates in development walkthroughs.
• Collaborates with others regarding effectiveness of systems flow, data usage and manual or automated processes to verify requirements.
• Ensures software development meets standards for programming, design, performance, quality, and security.
• Identifies and recommends areas for improvement in planning, design, development, and testing.

Senior Engineer

Financial Planning and Analysis

• Review the results of trade support services (outsourced operations) activities against established service level standards.
• Oversee the setup security master file set-ups, standard wettlement instruction entry, counterparty configuration input, start-of-day processing results, cash and position reconciliation output, data loads and other activities.
• Review start of day processing results to ensure all inputs have processed and are reasonable.
• Perform end of day review to ensure all transactions are confirmed.
• Confirm external manager data has loaded and address and report any issues.
• Source and maintain broker, trade routing and standing settlement instructions.
• Participate in projects and compliance-related activities.

Senior Investment Operations Specialist

Business Operations

• Develop and modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
• Analyze business and user needs, documentation of requirements, and translate into proper systems requirements specifications.
• Understand the business, technology process (particularly AI delivery), and excel at turning AI tools into something people can confidently use every day—through support, continuous improvement, and smart partnership.
• Leverages line of business and business system expertise including business rule and process knowledge to provide leadership for the most complex business application systems projects.
• Works closely with technology area to identify technology opportunities and share the business vision and strategy.
• Leads ideation, conceptualization, prioritization, and initiation for future system use and enhancements.
• Works with technology area to clarify business requirements where needed and assists in the development of the test strategy and plan for large and complex projects.
• Researches complex system issues and coordinates resolution.
• Researches and evaluates business system application developments and technologies within the insurance industry and business markets that are relevant to the business and future business strategy.

Senior Business Systems Specialist

Compliance

• Provide a full range of compliance advice and services with specialist knowledge in support of American Family Life Insurance Company.
• Manage our administrative processes and knowledge resources such as mailboxes and our SharePoint site.
• Research and conduct investigations to coordinate written complaint responses for complainants, insurance departments and other regulatory agencies.
• Proactively identify underlying issues and/or trends that may present additional risk or impact to corporate mission, vision and values by acting as a liaison with business partners.
• Investigate non-complex fraud allegations.
• Evaluate internal control reports and propose changes or updates to policies and procedures accordingly.
• Handle non-complex DOI reporting.
• Oversee record retention schedules and business continuity plans for the team.
• Work with business partners to develop and maintain processes and procedures to facilitate the timely and accurate execution of various changes or enhancements.

Associate Business Compliance Specialist

Manager

• Provide leadership and management direction of a claim adjusting team
• Investigate and maintain property/casualty claims
• Determine liability, secure information, review coverages, arrange appraisals, and settle claims
• Direct conformity with the terms of each policy and in compliance with applicable laws, regulations, established standards, and procedures of the company
• Report to the Adjusting Services Senior Manager
• Create a collaborative, performance-driven work environment
• Support an environment of teaming where adjusters make decisions and close files
• Comply with Unfair Claims Practices Acts and ensure claims handling in good faith
• Establish, communicate, and implement departmental plans, objectives, and strategies

Manager, Adjusting Services – Specialty Liability Claims

Insurance

• Agency Owners operate as independent contractors, representing American Family and its products exclusively
• You'll be responsible for your agency's overall management, sales, and growth
• You'll also hire your team and work with them to meet the strategic business goals you set

Insurance Agency Owner

• develop and modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results
• include analysis of business and user needs, documentation of requirements, and translation into proper systems requirements specifications
• create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion
• work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development
• lead with influence and expertise
• actively contribute to division or department leadership team
• communicate and support organization mission, vision, values, policies, and practices
• lead a business systems team focused on user support, problem reporting and resolution, process and business rule management and documentation, project ideation and initiation, test planning, and user acceptance testing for existing and new business systems
• work with department leadership to establish the business systems vision for the division and manage the implementation of that vision
• collaborate with technology areas on resource capacity, system maintenance issues, and divisional project implementations
• establish a business systems technology platform strategic vision
• research trends in business technology innovations and best makes recommendations on future direction and technical vision
• develop and maintain effective working relationships with internal business partners to stay current with activities and business technology techniques, products, services, and trends

Senior Manager, Business Systems

• Facilitate and lead the annual planning process and meetings for the division
• Serve as expert resource for operational analysis and planning to other team members
• Present divisional plans and analyses to leadership and provide guidance
• Collaborate with leadership to implement business plan initiatives and monitor ongoing progress
• Lead the analysis of actual performance against budget and the annual business plan and make recommendations
• Communicate divisional performance metrics within and outside the division
• Lead the planning and development of various financial analyses needed for divisional initiatives

Lead Financial Planning Advisor

• support corporate cost center budgeting and expense management
• providing leadership in all areas of the company with necessary financial information and analysis
• design, analyze and maintain financial operational reporting systems
• lead the planning and development of complex and/or strategic analysis
• represent the division in presentation of analyses to divisional and executive leadership
• utilize advanced modeling techniques to analyze financial and growth implications
• use advanced data mining and statistical techniques to find relationships in data
• research, design, and develop complex management reports
• work with divisional leadership to develop metrics to assess performance
• actively participate as the financial expert on critical cross-functional teams

Senior Financial Budgeting Analyst

Security Analyst

• Collect threat intelligence from multiple sources; analyze it against our security posture and team-specific needs; and deliver high-quality tactical, operational, and strategic intelligence products
• Partner with Information Security leaders to understand priorities and current-state capabilities, ensuring intelligence products support security strategy and posture improvements
• Oversee internal and external sources, including TIPs, OSINT, commercial feeds, and industry sharing groups, for emerging threats, IOCs, and adversary TTPs
• Enhance SOC and Enterprise Vulnerability Management (EVM) workflows with applicable intelligence to ensure proactive defense
• Produce clear intelligence reports, threat alerts, and executive-ready briefings
• Support incident response by integrating contextual intelligence into investigations, response actions, and playbook development
• Contribute to threat models, detection logic, and adversary tracking frameworks to strengthen detection and response
• Improve collection processes, analytical tooling, and knowledge management practices

Senior Cyber Threat Intelligence Analyst

• supports the achievement of corporate financial and growth goals by providing management in all areas of the company with necessary financial information and analysis pertaining to profitability and key financial measures.
• design, analyze and maintain financial operational reporting systems to provide this information.
• support the company’s financial and growth objectives by delivering the analysis, insights, and reporting leadership needed to understand profitability and key performance drivers.
• design, maintain, and enhance financial and operational reporting systems to ensure management has timely, accurate, and actionable information for decision‑making.
• report to the Senior Manager, Corporate Financial Planning & Analysis.
• lead the planning and development of complex and/or strategic analysis used by business partners and divisional leadership.
• represent the division in presentation of analyses to divisional leadership on a regular basis and occasionally to executive leadership.
• utilize advanced modeling techniques to appropriately analyze the financial and growth implications of various solutions.
• use advanced data mining and statistical techniques to find relationships in data to drive decisions.
• research, design, and develop more complex and comprehensive management reports as requested for all levels of management.
• work with divisional leadership to determine and develop appropriate metrics to assess performance and identify opportunities to improve business results.
• actively participate as the financial expert and represent Finance on critical cross-functional teams.

Senior Financial Performance Analyst

• Lead with influence and expertise: Contribute as a member of the division/department leadership team
• Communicate and strengthen our mission, vision, values and policies through daily leadership
• Build a performance-driven team culture: Create a collaborative, inclusive environment rooted in trust and transparency
• Partner with team members to set clear goals, provide feedback, complete performance assessments, and support ongoing development
• Benefits strategy and administration oversight: Design, recommend, and implement benefit programs, while overseeing daily administration for health, welfare, retirement, and voluntary benefits
• Operational accuracy: Ensure accurate and efficient execution of benefits processes including eligibility, enrollments, life event changes, and billing reconciliation
• Compliance and controls: Maintain operational controls and ensure compliance with applicable regulations, including audit readiness and adherence to procedures
• Partnership and data integrity: Partner with Payroll, HRIS, and vendors to ensure data integrity and seamless benefits operations across systems
• Cost and plan performance analysis: Prepare qualitative and quantitative benefit plan cost analyses to monitor performance and support development of cost-effective programs
• Provide recommendations for enhancements in consideration of benefits goals
• Annual enrollment leadership: Lead strategy of annual enrollment—develop timelines, manage system configuration, coordinate vendor activities, and oversee testing and readiness
• Partner with Communications and HR teams to deliver a clear, engaging employee enrollment experience; monitor outcomes and identify improvements for future cycles
• Vendor performance management: Oversee third-party administrators (including external benefit administrator vendor) to ensure compliance with policies, service level agreements, and all applicable laws and regulations
• Process improvement, documentation, and audits: Evaluate and revise internal processes to reduce costs and increase efficiency
• Ensure procedures are documented and maintained
• Perform plan audits and audit benefits functions performed by other benefits/HR staff; establish audit practices including required notices/filings and ERISA appeals
• Continuous improvement mindset: Evaluate benefits administration processes for efficiency, scalability, and employee experience
• Implement best practices to simplify administration and improve employee understanding and access—applying data and employee feedback to identify trends and opportunities

Senior Manager, Benefits

Product Manager

• Develop and introduce enhanced products and services in existing markets.
• Manage the product development lifecycle.
• Deliver enhancements that improve product using contract language, underwriting guidelines, system/platform, automation, and pricing/predictive analytics.
• Support and manage insurance product performance in market using insights from various sources to conduct root cause analysis.
• Research solutions that inform recommended actions to improve profitability, growth and customer experience.
• Create insights regarding customer, market and competitors and monitor market trends.
• Lead cross-functional teams to drive solutions for profit and growth goals.
• Develop strategies and implement them to deliver strategic initiatives.

Large Loss Property Field Claims Adjuster, Massachusetts/Connecticut/Rhode Island

Senior Engineer

Senior Investment Operations Specialist

Senior Business Systems Specialist

Associate Business Compliance Specialist

Manager, Adjusting Services – Specialty Liability Claims

Insurance Agency Owner

Insurance Agency Owner

Senior Manager, Business Systems

Lead Financial Planning Advisor

Senior Financial Budgeting Analyst

Senior Cyber Threat Intelligence Analyst

Senior Financial Performance Analyst

Senior Manager, Benefits

State Product Manager