Business Systems Specialist

American Family Insurance

Business Systems Specialist responsible for educational content creation and system support at American Family Insurance. Engaging in vendor management and integration of direct marketing programs.

Posted 6/30/2026full-timeMadison • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $69,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in educational content creation, user support, and business analysis, with a strong focus on Salesforce/Relate platform integration and user acceptance testing. Proficient in documenting business processes and leveraging technology to enhance operational efficiency.

Highest-signal resume keywords

Salesforce/Relate Platform ExperienceUser Acceptance TestingBusiness Process DocumentationCustomer-Driven SolutionsPython

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Acceptance TestingBusiness Process DocumentationBusiness AnalysisContent CreationTechnology Automation

Soft Skills

Customer ServiceProblem Solving

Tools & Technologies

SalesforcePowerBIUser ReplicationHalo

Industry Keywords

Insurance Industry ExperienceFinancial Industry Experience

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

responsible for educational content creation (job aids, videos), system support (User Replication), vendor management (Halo), and foundational business analysis.
support the integration of direct mail and direct email programs into the Salesforce Relate platform.
provide operational and user support for business system applications and related hardware that support division and corporate strategies.
respond to user questions, resolve user issues, escalate system problems to proper areas, and provide users with documents and tools to increase user capabilities within the application.
document and maintain business processes and business rules.
conduct user acceptance testing for business systems.
identify opportunities for improved user acceptance testing processes and methodologies.

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support or service.
Basic knowledge and understanding of unit, functional, performance, and user acceptance testing.
Basic knowledge and understanding of how technology can be used to automate business processes.
Demonstrated experience documenting work processes and business rules.
Demonstrated experience using business systems to provide customer service.
Insurance or financial industry experience a plus.
Salesforce/Relate platform experience
Python, PowerBI and good broad technology prowess

Benefits

Comp & perks

comprehensive medical, dental, vision and wellbeing benefits
competitive 401(k) contribution
a pension plan
an annual incentive
9 paid holidays
a paid time off program (23 days accrued annually for full-time employees)
student loan repayment program
paid-family leave