Property Field Claims Adjuster

American Family Insurance

Property Field Claims Adjuster responsible for handling homeowner property claims in Indiana. Investigating claims, conducting inspections, and ensuring customer satisfaction through effective communication.

Posted 6/27/2026full-timeIndianapolis • 🇺🇸 United StatesMid-LevelSenior💰 $57,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

The ideal candidate must demonstrate strong analytical skills to investigate claims and make informed decisions while effectively communicating with various stakeholders. A solid understanding of the claims handling process and the ability to provide customer-driven solutions are essential.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingPolicy InterpretationOn-Site InspectionsDamage EvaluationMulti-Line Claims ManagementCasualty Coverage KnowledgeComplex Issue IdentificationFile Closure Decision MakingCustomer ServiceClaims Process Updates

Soft Skills

CommunicationProblem SolvingCollaborationCustomer FocusAttention to DetailDecision MakingAdaptabilityInterpersonal SkillsOrganizational SkillsTeamwork

Certifications & Qualifications

State Specific Property Casualty Claims LicenseValid Driver's License

Industry Keywords

1st Party Claims3rd Party ClaimsClaims ProcessEndorsementsGood Faith BasisClaims InvestigationClaims SupportOperating TerritoriesModerately Complex ClaimsCustomer-Driven Solutions

About the role

Key responsibilities & impact

Investigates origin and cause of claims by contacting parties including insureds, agents, attorneys, contractors, and others.
Identifies complex issues and seeks assistance as needed.
Handles claims on a good faith basis.
Conducts on-site inspections when needed and evaluates damages.
Makes decisions and closes files as needed.
Interprets policies and applies them to assigned losses.
Provides claim process updates to all parties and answers questions as needed.
May be required to complete other assignments or participate in projects based on skills or experience.

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
Demonstrated experience handling moderately complex claims, or other equivalent experience.
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
Valid driver's license required plus an acceptable driving record.
Obtain state specific property casualty claims licensing as required.

Benefits

Comp & perks

comprehensive medical, dental, vision and wellbeing benefits
competitive 401(k) contribution
a pension plan
an annual incentive
9 paid holidays
a paid time off program (23 days accrued annually for full-time employees)
student loan repayment program
paid-family leave