Customer Service and Sales Representative

American Family Insurance

Customer Service Representative delivering high-quality support to clients and agencies at American Family Insurance. Requires customer-driven solutions and various service skills in a remote capacity, close to St Joseph, MO.

Posted 6/21/2026full-timeRemote • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $32 per hourWebsite

About the role

Key responsibilities & impact

Responds to customer interactions regarding billing, policy coverage, and policy changes.
Accepts ownership of requests and provides thorough service to ensure complete customer satisfaction.
Empowered to take risks and make exception decisions.
Assists with peer development through information and knowledge sharing.
Learns, embraces and applies the process improvement concepts in day to day work, identifying opportunities for improvement and making recommendations for change.
Actively attends scheduled training class as required, as well as participates in development opportunities to further expand customer service skills.

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support or service.
Basic knowledge and understanding of mathematics (arithmetic, averaging, percentages, etc.).
Demonstrated experience in a customer service environment (this includes face to face service or contact center; retail, insurance, hospitality, etc.).
Demonstrated ability to take the lead and guide our customers to resolution.
If unlicensed, provide proof of successful passing completion of pre-licensing course for employee’s resident state.
Licenses Property and Casualty producer license for resident state must be obtained within 30 days of hire.
Property and Casualty producer license for all other operating and/or service states must be obtained within 60 days of hire.
Required to maintain current, active license(s) status by continuing education and meeting all state, operating and regulatory requirements.

Benefits

Comp & perks

Health insurance
401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

mathematicsarithmeticaveragingpercentages

Soft Skills

customer serviceownershipproblem solvingleadershipcommunicationcollaborationprocess improvementadaptability

Certifications

Property and Casualty producer licensepre-licensing course