American Express

Account Manager

• Enhance the investor outreach program at AXP by analyzing and reporting on AXP’s investor base, including ownership data and meeting activity.
• Support the IR team’s efforts to provide a comprehensive investor relations program by creating prep materials for senior management for meetings with the investment community, including quarterly earnings presentations, investor day, sell-side conferences, road shows, and meetings with institutional investors.
• Develop an external perspective by reviewing analyst research and staying apprised of the competitive environment and market events.
• Manage quarterly earnings processes and analyses including data collection, consensus updates, sell-side analyst reaction tracking, and ad-hoc analyses to support the earnings presentation and Q&A prep.
• Support IR deliverables for internal workstreams, senior management meetings, and board presentations.
• Actively participate in these forums by taking detailed notes, researching answers to investor questions, and liaising on logistics.
• Build relationships with key stakeholders across the company, including Corporate Planning, business strategy and finance teams, General Counsel’s Office, External Reporting, and Corporate Communications

Manager, Finance – Investor Relations Engagement

Consultant

• Deliver world-class customer service in an in-bound, high-volume travel call servicing environment.
• Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.
• Understand our Card Member's needs through consultation to deliver innovative and extraordinary interactions.
• Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel itineraries.
• Communicate new and existing product offerings and value propositions relevant to the Card Member.
• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand.

Platinum Travel Consultant – Travel & Concierge Experience

• Deliver world-class customer service in an in-bound, high-volume travel call servicing environment
• Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
• Understand our Card Member's needs through consultation to deliver innovative and extraordinary interactions
• Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel itineraries
• Communicate new and existing product offerings and value propositions relevant to the Card Member
• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand

Manager

• Serve as Auditor in Charge (AIC) on low-risk audits, managing the audit engagement end-to-end, planning audit projects, defining objectives and scope, and coordinating with control groups, external auditors, stakeholders, and regulators to ensure effective execution; conduct L1 reviews; serve as the primary audit client contact
• Analyze / review audit results and documentation to evaluate effectiveness and efficiency, synthesizing audit findings
• Lead audit client meetings and walkthroughs
• Develop test steps, audit findings, and the audit report in accordance with IAG policies and procedures
• Guide team on how to validate and execute corrective actions / Management Action Plans (MAPs) are impactful, sustainable, and improve the control environment of the business unit
• Support business monitoring activities with audit leadership, tracking key metrics to identify control issues and trends; stay up to date with evolving industry trends, external news and regulatory changes, and analyze the impact to the business
• Delegate tasks to team members; guide auditors in assessing risks, evaluating control design, and executing audit tests; review and provide feedback on work papers
• Effectively coach, teach, mentor, and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit and analytic lifecycle, audit methodology and best practices
• Conduct post-audit feedback discussions with audit team members to provide actionable feedback, support development, and recognize accomplishments
• Guide team to proactively and routinely communicate task status, roadblocks, challenges, suggesting potential solutions to the team

Manager – Audit

• This manager role supports the Internal Audit Group’s assurance coverage for Financial Crimes.
• The colleague will support audit engagements, leading planning and execution activities, evaluating control design and effectiveness, and providing actionable insights that strengthen financial crime governance, AML/CTF, sanctions, anti-bribery and corruption, customer due diligence, transaction monitoring, regulatory change management, and financial crime risk assessment practices.

Manager – Audit, Fin Crime

Auditor

• Assist team leaders and Senior Managers/Managers in the execution of assigned audit tasks in line with American Express’ Internal Audit Methodology, internal policies and standards, and regulatory expectations throughout the audit lifecycle.
• Evaluate processes under review utilizing professional skepticism; execute audit tests and clearly document test results in accordance with internal policies and procedures.
• Hold walkthroughs with client personnel to understand, assess, evaluate, and document relevant risks and controls.
• Assist team leaders and Senior Managers/Managers with routine client status meetings, audit requests, and other administrative tasks.
• Assist team leaders and Senior Managers/Managers in documentation and evaluation of audit observations, findings.
• Validate management's corrective action plans to address business-identified issues, audit findings and regulatory remediations.
• Contribute to the development and periodic reviews of analytic control testing and ad hoc analytics, to drive timely risk insights, testing efficiencies and increased audit coverage.
• Develop a strong understanding of American Express’ business model, products, services, and organizational units.
• Maintain audit proficiency through ongoing professional development, including data analytics literacy skills, technology, banking best practices and regulatory expectations.

Senior Technology Auditor

Growth Marketing

• Drive portfolio growth through the expansion of B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services.
• Identify, develop, and execute opportunities that increase client engagement, deliver measurable business value, and support American Express growth objectives.
• Lead consultative sales conversations that uncover client needs and align American Express capabilities to strategic business priorities.
• Respond promptly to client and internal growth triggers, leveraging insights to identify opportunities and accelerate commercial outcomes.
• Secure Payment Decisioning (PD) opportunities when appropriate by effectively positioning American Express solutions and demonstrating client value.
• Maintain a robust pipeline of growth opportunities and execute account plans that balance client objectives, relationship development, and commercial results.
• Develop account specific value proposition, identify key steps (strategy and tactics) to meet short and long-term objectives.
• Use consultative selling skills to build trust and develop long-term partnerships.
• Identify key client opportunities and handle client escalations, as needed.
• Navigate the sales cycle with appropriate follow-ups to realize new incremental DBV from identified opportunities.

Tele Growth Manager – GMNS

• Strengthen (Lean Portfolio Management) LPM processes across intake, prioritization, dependency team engagement, platform escalation mitigation, and communication, contributing to delivery speed and overall success for all (Credit and Fraud Risk) CFR tech initiatives
• Partner with Enterprise LPM and various platform tech teams to enable the efficiency of CFR owned and CFR impacted initiatives
• Represent RPDS as a participant with other enterprise LPMs where there are CFR dependencies
• Support annual investment planning process for CFR, including foreseeing high-level directional capacity needs for each of the trains, and ensuring right level of costing and financials
• Communicate out status and metrics on critical RPDS capabilities at regular cadences to CFR stakeholders

Manager – Digital Portfolio Management

Data Engineer

• Lead a global organization of software and data engineers
• Create a culture of continuous improvement and a focus on success within your organization
• Be a trusted partner for senior commercial sales and data leaders to balance co-creating strategic direction, delivering projects and supporting efficient, forward-looking technical investment
• Drive the technical data platform and data risk management strategies
• Partner deeply cross functionally across technology and product teams to creatively problem solve and clear blockers

Vice President, Commercial Data Platform – Sales Enablement

Customer Support

• Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
• Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure.
• Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty.
• Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
• Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers, which is both the Card Member and our merchants.
• Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
• Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics.

Customer Care Pro – Platinum Dispute Gate

Engineer

• Develop and design software applications, translating user needs into systems architecture.
• Assess and validate application performance and integration of component systems and provide process flow diagrams.
• Test the engineering resilience of software and automation tools.
• Assess and incorporate user story analysis and elaboration to optimize software solution.
• Apply visualization and other techniques to fast-track concepts.
• Reengineer systems and code for continuous improvement.

Business Analyst

• Support End-to-End (E2E) BU gap resolution process in partnership with owning BU and in accordance with existing issue/Operational Risk Event (ORE) remediation procedures and tracking progress.
• Validating resolution efficacy and communicating status updates to stakeholders
• Collaborate on investigation and conduct root cause analysis to address repeated issue types
• Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process
• Identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
• Support portions of the End-to-End (E2E) BU issue resolution process
• Perform sample testing of specific issues to ensure resolution is complete and effective
• Analyze data to assist in preparation of detailed reports on issue status, trends, and outcomes
• Support sharing insights, better practices, themes, etc. across the enterprise

Manager, Finance – Investor Relations Engagement

Platinum Travel Consultant – Travel & Concierge Experience

Platinum Travel Consultant – Travel & Concierge Experience

Manager – Audit

Manager – Audit, Fin Crime

Senior Technology Auditor

Tele Growth Manager – GMNS

Manager – Digital Portfolio Management

Vice President, Commercial Data Platform – Sales Enablement

Customer Care Pro – Platinum Dispute Gate

Engineer

Senior Analyst – Control Management