Senior Analyst – Control Management

American Express

Senior Analyst ensuring control management embedded in U.S. Consumer Services operations.

Posted 7/30/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $78,000 - $124,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational risk management, including root cause analysis, quality assurance, and effective communication with stakeholders. Proficient in analyzing data to identify trends and support the End-to-End issue resolution process.

Highest-signal resume keywords

Operational Risk ManagementRoot Cause AnalysisQuality AssuranceProject ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Risk ManagementRoot Cause AnalysisQuality AssuranceData AnalysisProject ManagementProcess GovernanceTrend IdentificationRemediation ProcessDocumentation MaintenanceSample Testing

Soft Skills

CommunicationInterpersonal SkillsAnalytical SkillsProblem-Solving Skills

Certifications & Qualifications

MBAMSc

Industry Keywords

End-to-End (E2E) ProcessOperational Risk Event (ORE)Issue ManagementRegulatory FrameworksPoliciesTransparencyAccountability

About the role

Key responsibilities & impact

Support End-to-End (E2E) BU gap resolution process in partnership with owning BU and in accordance with existing issue/Operational Risk Event (ORE) remediation procedures and tracking progress.
Validating resolution efficacy and communicating status updates to stakeholders
Collaborate on investigation and conduct root cause analysis to address repeated issue types
Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process
Identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
Support portions of the End-to-End (E2E) BU issue resolution process
Perform sample testing of specific issues to ensure resolution is complete and effective
Analyze data to assist in preparation of detailed reports on issue status, trends, and outcomes
Support sharing insights, better practices, themes, etc. across the enterprise

Requirements

What you’ll need

2+ Years experience in operational risk management or similar.
Strong Project management, communication, and interpersonal skills
Experience in complex project management, process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Bachelor's degree in finance, Business, Risk Mgmt., Computers or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Scoping, prioritizing, and support remediation of operational issues
Experience investigating and conducting root cause analysis to address repeated operational risk issue types
Facilitating quality assurance on documentation of operational risk issues and events
Recommendation of remediation process for operational risk issues and events
Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
Supporting the BU E2E issue resolution process.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities