Customer Care Pro – Platinum Dispute Gate

American Express

Customer Care Professional handling high volume inbound calls at American Express. Tailoring solutions for Card Members and optimizing customer relationships in a fast-paced environment.

Posted 7/30/2026full-timeSunrise • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service and consultative sales skills, effectively managing high volumes of inbound calls while adhering to compliance regulations. Capable of building customer loyalty through personalized solutions and strong communication in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExcellenceConsultative Sales SkillsRegulatory Compliance AdherenceEffective CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case AnalysisFraud ManagementSales Metrics AchievementCustomer Performance MetricsTechnical Savvy

Soft Skills

ResilienceEmotional AcknowledgementAdaptabilityReliabilityListening Skills

Tools & Technologies

Multiple Computer SystemsCustomer Relationship Management Software

Industry Keywords

Customer Care EnvironmentCard MembershipCustomer LoyaltyConsultative Relationship BuildingPerformance Goals

About the role

Key responsibilities & impact

Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure.
Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty.
Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers, which is both the Card Member and our merchants.
Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics.

Requirements

What you’ll need

Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction.
Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations.
Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
Driven to please by providing the ultimate experience for our Card Members on every interaction.
Timeliness and reliability.
Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills.
Customer service and consultative sales environment experience preferred.
Passion for consultative sales, recommending products or solutions tailored to each customer.
Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.
Flexibility to work anytime between 6:00am-11:00 pm, including weekends.
Hybrid Environment- on site expectation 3 days/week.
Workplace Flexibility: Full time. Shift flexibility requirements.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities