Platinum Travel Consultant – Travel & Concierge Experience

American Express

Platinum Travel Consultant providing exceptional travel and concierge experiences to premium American Express card members. Delivering personalized service in a high-volume call center environment.

Posted 7/31/2026full-timePhoenix • Arizona • 🇺🇸 United StatesJunior💰 $20 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional customer service in high-volume travel environments, with a strong focus on creating personalized travel experiences and utilizing technology to enhance service delivery. Proficient in navigating multiple systems and adapting communication styles to meet diverse customer needs.

Highest-signal resume keywords

Exceptional Customer ServiceTravel Itinerary PlanningStrong Verbal CommunicationComputer ProficiencyGeography Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel BookingItinerary CreationAI-Driven SolutionsMicrosoft Office ProficiencyCustomer Experience Management

Soft Skills

Active ListeningAdaptabilityPositive AttitudeDesire to Exceed ExpectationsResiliency

Tools & Technologies

Multiple Computer ApplicationsBroadband InternetSecure Home Office Setup

Certifications & Qualifications

Hospitality or Tourism Degree

Industry Keywords

Luxury TravelConcierge ServicesHospitalityTourismCustomer Experience

About the role

Key responsibilities & impact

Deliver world-class customer service in an in-bound, high-volume travel call servicing environment.
Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.
Understand our Card Member's needs through consultation to deliver innovative and extraordinary interactions.
Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel itineraries.
Communicate new and existing product offerings and value propositions relevant to the Card Member.
Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand.

Requirements

What you’ll need

1+ year of experience delivering exceptional customer service in a premium, luxury, or hospitality-focused environment (e.g., luxury retail, fine dining, hotels, concierge, or similar).
Passion for exceeding customer expectations and creating memorable experiences.
Strong verbal communication and active listening skills.
Comfortable navigating multiple systems while working in a fast-paced environment.
Demonstrated curiosity, adaptability, and commitment to continuous learning.
Proficiency in adopting new technologies and AI-driven solutions to streamline workflows and deliver exceptional customer experiences.
Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast-paced, high-volume servicing environment.
Geography knowledge with ability to locate continents, countries, and key travel destinations world-wide.
Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism.
Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style.
Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices.
Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals.
You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.
**Preferred Qualifications**
Previous experience in travel, hospitality, tourism, concierge services, or travel itinerary planning, with a strong focus on delivering exceptional customer service and creating seamless travel experiences.
Hospitality or Tourism degree or equivalent qualification.
This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week.
At home - a secure home office, located at your confirmed address of residence, free from background noise or other distractions.
Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted).

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities