American Electric Power

Customer Support

• Serve as primary field customer relations resource for residential and commercial customers
• Respond to customer inquiries and support customer needs in the office and field
• Promote marketing programs and products
• Assist customers with effective and economical energy use
• Develop problem-solving skills and resolve customer issues

CSAR Associate/BSAM Associate – Customer Service/Business Services Account Manager

Designer

• Responsible for performing intermediate level technical work and related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of Company equipment and facilities.
• Uses knowledge and experience to perform cost effective work in an efficient manner.
• Exhibits understanding of pertinent equipment, material, systems, and processes.
• Possesses intermediate level of computer literacy knowledge/skills.
• Provides training and guidance to employees where beneficial.
• Develops knowledge of time constraints for work activities and makes proper adjustments where needed.
• Actively seeks out information to increase technical knowledge and job skills where beneficial to AEP.
• Contributes to team goals and begins networking with peers to share information and encourage cooperation.

Distribution Design Technician – Senior

Software Engineer

• Perform complex engineering work and projects
• Support compliance activities related to NERC and industry standards
• Provide engineering support to Transmission Field Services
• Review system outages and engineering drawings
• Conduct Root Cause analysis on discrepancies

Senior-Principal Substation Engineer – Transmission System Operations Engineering

• Perform complex engineering work activities and projects
• Provide engineering support to Transmission Field Services personnel
• Review system outages and engineering drawings
• Conduct Root Cause analysis on discrepancies

Senior-Principal Protection and Controls Engineer – Transmission System Operations Engineering

Consultant

• Act as Telecom Outside Plant Engineer (OSPE) representative in team settings during the planning and kickoff phases of Telecom Site and Fiber projects.
• Provide OSPE field support to those performing oversight duties associated with the safety, construction, and quality control of Telecom Site and Fiber projects.
• Support the efforts of Manager to hire and coach Telecom OSPE, Field Technicians to support and coordinate projects with Telecom Transmission Field Services.
• Performs Outside Plant fiber engineering and coordination for the inspection, maintenance, repair, and installation of fiber optic cable.
• Performs site visits to plan and engineer fiber projects and operations activities to complete fiber relocates, transfers, and replacements on AEP facilities and poles.
• Oversees internal and contractor resources performing work such as cable placement for overhead and underground fiber, splicing, testing and quality assurance.
• Responds to fiber outages 24x7 to evaluate, plan and implement repairs and replacements as needed.
• Participates in design, installation, configuration, troubleshooting, and performance analysis of AEP's intermediate and enterprise telecommunication networks and systems.
• Follows policies, practices, procedures, standards, and company rules relative to assignments.
• Complies with regulations and procedures required by external agencies.
• Prepares cost estimates for engineering assignments using established guidelines.
• Performs documentation of project work using established guidelines; Performs network assignments.
• Analyze network performance, troubleshoot when necessary, and provide resolutions to technical problems.
• Follow standard workflow for engineering projects; apply economic analysis techniques and adhere to budgeting and approval processes in project development.
• Demonstrate knowledge of AEP networks, components, and facilities to enable more efficient and comprehensive responses to projects and problems.
• Learn AEP's organizational structure and the specific role and responsibility of one's organizational unit.
• Support and promote ZERO Harm working with all AEP departments and contractors both in the office and in the field.
• Provide direct Telecom Site and Fiber interface to local Telecom Field Services, Transmission and Distribution management including oversight of schedules for drawings, materials, and construction for local capital and O&M projects.
• Support Outage Planning and Constructability with new project development.
• Work closely with Project Coordinator to help facilitate project labor coverage, and Safety Representation for all projects.
• Coordinate local communication of contractors to resolve issues caused by customer outages.
• Provide coordination of daily/weekly Region work plans and keep of project high level to meet construction schedules. This involves working with the Project Coordinator and Field Manager.
• Collaborate with all stakeholders to ensure successful project completion.
• Supervise/Coordinate AEP Technician and or Contractors to perform tasks to complete a project.
• Assist other OSPEs, AEP Technicians or any other AEP Personal in, but not limited to, Project execution, Design, Change Management, Routing and Splicing, Splicing, FMP process, etc.
• Manage compliance in accordance with AEP Regulations.
• Support Regional Storm Restoration efforts that require OSPE and contractor labor support.
• Support extra duties and committees as assigned by Manager.
• Adept with technical tools and applications, mobile devices tablet/phone; including but not limited to: Microsoft suite (MS 365, Excel, PowerPoint, Word, etc.) GIS, PDF editor, Smartsheet, Scheduling Software, CAD.

Telecom Consultant – Senior

Compliance

• Developing and support direct and rebuttal testimony, responding to discovery requests, responding to Commission audits, witness preparation, etc.
• Facilitate organizational unit activities related to specific, unique and/or highly specialized areas of regulatory practice; promotes professionalism and standards, influences the direction of thinking through the organizational unit as a recognized authority; and operates with minimal supervision in a complex environment.
• Prepare and present of complex regulatory subjects and strategies in a clear, concise and effective manner to management and/or regulatory bodies; demonstrates a developed knowledge of the network channels within the company, other companies, professional organizations, and regulatory agencies.
• Makes complex decisions based on calculated risk and be held accountable for these complex decisions; has a very strong knowledge of the impact of the decisions made on other organizational units internal and external of the company; possesses expert knowledge to defend decisions that are made in the interest of the company; and demonstrates the ability to extrapolate beyond known facts to reach logical conclusions.
• May be asked to testify on behalf of the company but is not a primary requirement of the role.
• Participate and/or lead in the use and development of moderately complex analytical tools to support regulatory planning and regulatory filings.
• Proficiently utilize analytical tools and data management skills to provide actionable recommendations for regulatory planning and regulatory filings.
• Consult with others to understand, identify, prioritize and develop actionable recommendations.
• Develop and present analysis and solutions that support strategic initiatives.
• Consult and collaborate with IT and others to optimize the use of tools and analysis.
• Other duties as assigned, including but not limited to, development of testimony, responding to discovery requests, responding to audits, participate in witness preparation, etc.
• Expert level knowledge of regulatory matters for the applicable regulatory function performed.
• Support end-to-end case management activities across regulatory proceedings, including: tracking filing milestones, deadlines, and deliverables
• Coordinating cross-functional inputs and ensuring alignment
• Managing discovery workflows and internal review processes
• Facilitate communication across internal teams and external stakeholders to ensure consistent, high-quality filings
• Collaborate with Finance, Generation, Operations, Legal, and Engineering teams to develop filing inputs and positions
• Coordinate internal inputs to ensure consistency across testimony, discovery, and supporting analyses.

Regulatory Consultant – Principal, Electric Utility

• Perform complex engineering work activities related to the transmission grid
• Provide engineering support to Transmission Field Services for commissioning
• Review engineering drawings and project information
• Conduct Root Cause analysis on discrepancies

Protection and Controls Engineer/Technologist – Mid to Principal

Manager

• Responsible for managing multiple states' regulatory operational requirements for transmission
• Assist in the development of transmission policy
• Support IT development and lead/chair various system work teams
• Ensure all regulatory requirements are met
• Develop, educate, implement, track and monitor regulatory compliance in an 11-state jurisdiction

PJM Transmission Strategy and Policy Manager

• Identify and develop a portfolio of new small business customers for retail electric supply
• Execute cold calls and follow up calling for leads provided
• Gather key customer information and enter it into AEP Energy’s CRM
• Pre-qualify the opportunity based on data collected in CRM
• Present AEP Energy’s value proposition to prospective customers via phone
• Self-manage the number of customer proposal calls necessary to meet or exceed the monthly sales volume requirements

Energy Consultant

Analyst

• Maintain reliable operations of SOM, Epilog, CMS, and AMP, referred to as Transmission Outage Systems (TOS).
• Improve and make recommendations to improve the quality, efficiency, and reliability of TOS and related services.
• Provide assistance and guidance to employees across the corporation in the proper use of applications
• Assist higher level team members with overall Transmission Outage Systems needs.
• Train lower-level Analysts in specific equipment and software support activities.
• Investigate, analyze and resolve application issues with no direction from senior staff.
• Perform data analysis and assist in the development of reports with no direction from senior staff.
• Coordinate the development of business processes and associated application requirements.

Senior-Principal DMS/EMS/SCADA Analyst

• Lead and develop a team of regulatory professionals, fostering technical excellence and supporting career growth
• Drive strategy and execution of I&M regulatory filings, including: Base rate cases and riders, Integrated Resource Plans (IRPs), CPCNs and generation/resource filings, Fuel, transmission, and other cost recovery mechanisms
• Oversee development of testimony, exhibits, and discovery responses, ensuring high-quality, defensible regulatory positions
• Serve as a company witness and subject matter expert, supporting hearings, negotiations, and regulatory proceedings
• Contributes to and could lead negotiations and processes associated with jurisdiction operational issues for I&M while advocating policies developed as part of the management team
• Develops and implements plans by establishing measurable goals, objectives, and requirements relative to regulated functions and responsibilities and reviews planned work of others; oversees process teams and monitors timely completion of special projects.
• Regulatory team leader applying knowledge to make complex decisions based on calculated risk; understands the impact of the decisions made on other organizational units internal and external of the company; possesses the knowledge to defend decisions that are made in the interest of the company; demonstrates the ability to extrapolate beyond facts to reach a logical conclusion.
• Leads activities of the organization and outside resources, to perform regulatory activities such as filing preparation, interrogatory support, hearing participation, legal briefing, final order or settlement process; consults with and advises the operating company staff and/or service corporation staff of matters affecting rates and regulation.
• Demonstrates strong problem-solving skills; identifies, clarifies, resolves, and initiates solutions to specialized problems that sometimes involve data analysis; develops opportunities, new ideas, and approaches.
• Manages the preparation and presentation of complex regulatory subjects in a clear, concise, and effective manner to management, other business units, customers and/or regulatory bodies; effectively utilizes the network channels within the company, other companies, professional organizations and regulatory agencies.
• Builds teams and networks that extend through the company, other companies, professional organizations, and regulatory agencies; using a comprehensive knowledge of different disciplines network channels, internal and external to the company; builds relationships to get things accomplished.
• Challenges company and industry norms constantly evolving the regulatory process.
• Serves as expert on trends and policies developing within the Commission and its staff that affect the Company’s operation or trends in positions for the industry.
• Assist in the coordination between central business unit personnel and operating company personnel to ensure that regulatory strategy, interface with regulatory bodies, and responses to regulatory inquiries are aligned and consistent with AEP policy and strategy.
• Monitor evolving regulatory and legislative developments, positioning I&M to respond proactively to industry changes
• Serve as a known leader on industry issues and interact with commission, staff, and industry stakeholders as a subject matter expert.

Regulatory Manager

• Independently plans, researches, evaluates, designs, and develops Transport Network systems for AEP.
• Prepare detailed scoping and execution packages from high-level development designs.
• Configure, install, and determine traffic optimization requirements of the Transport Network.
• Establish relationships with other AEP business units to better develop and optimize the AEP Transport Network.
• Assist operations at a tier three level as needed to support the Transport Network.

Telecom Consultant – Senior to Principal

• Serve as the primary field customer relations resource for residential and commercial customers within an assigned territory.
• Respond to customer and public inquiries, support customer needs in the office and field, and proactively promote company marketing programs, products, and information.
• Demonstrate a basic understanding of rates and tariffs to provide billing explanations, billing options, and tariff analysis to support customer needs.
• Assist in identifying revenue and growth opportunities, monitor customer delinquencies to help reduce charged-off accounts, support billing corrections, and maintain accurate reporting records.
• Develop entry-level knowledge of the distribution electrical system.
• Provide customers with service reliability and power quality explanations and become familiar with meter technologies and their applications.
• Assist customers with the effective and economical use of electric energy, including energy management tariffs.

Customer Services Account Representative

Project Manager

• Manage one or more intermediate and/or complex projects, up to the highest-level project complexity or a program area of projects, within a matrix team environment.
• Provide leadership, direction, training, coordination, and effective communication to initiate, plan, execute, monitor and control, and close projects in a safe, efficient, economical, risk-balanced approach to achieve short- and long-range goals and to obtain maximum customer satisfaction.
• Provide project transparency and develop relationships and effectively communicate with all stakeholders including internal customers, external customers, team members, suppliers, contractors, vendors, and industry peers, enabling them to make sound business decisions.
• Plan, organize, direct, coordinate and supervise assigned project and outage work activities for customers with demonstrated proficiency in all aspects.
• Effectively manage cost and timely reallocate funding.
• Lead planning meetings and project/outage updates including detailed and complex stakeholder presentations.
• Manage closeout processes, including an analysis of the success of the project with respect to accomplishing the project objectives and realizing project benefits.

Project Manager – Principal, Staff

• Collaborate with assigned witnesses to draft direct and rebuttal testimonies for generation (coal, natural gas, hydro, new generation resources) and environmental cases.
• Research prior filings to inform testimony development.
• Assemble, evaluate, and integrate operations and maintenance and capital project costs, NERC Generating Availability Data System (GADS) data, and other data into testimony.
• Ensure accuracy and timeliness of all information our witnesses provide to regulators.
• Influence case strategy through effective direct and rebuttal testimonies and discovery preparation.
• Lead the response process for discovery requests and commission audits.
• Evaluate requests, assemble data-driven responses, and coordinate internal reviews.
• Support the preparation of witness for public utility commission hearings.
• Understand the requirements for compliance filings and ensure adherence to deadlines.
• Lead minor filings and conduct research on various issues.