CSAR Associate/BSAM Associate – Customer Service/Business Services Account Manager

American Electric Power

Customer Relations Associate managing customer relations for residential and commercial accounts. Building relationships and providing support while assisting with energy management and solutions.

Posted 6/26/2026full-timeFt. Wayne • 🇺🇸 United StatesJuniorMid-Level💰 $54,063 - $79,369 per yearWebsite

About the role

Key responsibilities & impact

Serve as primary field customer relations resource for residential and commercial customers
Respond to customer inquiries and support customer needs in the office and field
Promote marketing programs and products
Assist customers with effective and economical energy use
Develop problem-solving skills and resolve customer issues

Requirements

What you’ll need

Bachelor’s degree in Business, Communications, Engineering, Management, or related field
Associate degree with 3 years customer contact experience, or high school diploma with 4 years customer contact experience
Working knowledge of field activities related to customer services and distribution operations
Must possess a current Driver license
Certification as Certified Energy Manager (CEM) preferred
Proficient in Microsoft Office products

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproblem-solvingenergy management

Soft Skills

communicationinterpersonal skills

Certifications

Certified Energy Manager (CEM)