Customer Services Account Representative

American Electric Power

Customer Relations Associate serving residential and commercial energy customers in assigned territories. Roles include customer inquiries, billing support, and promoting energy efficiency programs.

Posted 6/17/2026full-timeFt. Wayne • Missouri • 🇺🇸 United StatesJuniorMid-Level💰 $52,488 - $65,610 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary field customer relations resource for residential and commercial customers within an assigned territory.
Respond to customer and public inquiries, support customer needs in the office and field, and proactively promote company marketing programs, products, and information.
Demonstrate a basic understanding of rates and tariffs to provide billing explanations, billing options, and tariff analysis to support customer needs.
Assist in identifying revenue and growth opportunities, monitor customer delinquencies to help reduce charged-off accounts, support billing corrections, and maintain accurate reporting records.
Develop entry-level knowledge of the distribution electrical system.
Provide customers with service reliability and power quality explanations and become familiar with meter technologies and their applications.
Assist customers with the effective and economical use of electric energy, including energy management tariffs.

Requirements

What you’ll need

Bachelor’s degree in Business, Communications, Engineering, Management, or another Human Relations or Marketing-related field; or Associate degree in one of the listed areas with a minimum of 3 years of customer contact experience and knowledge of field activities related to the technical aspects of customer services and distribution operations; or High school diploma or GED with a minimum of 4 years of customer contact experience and knowledge of field activities related to the technical aspects of customer services and distribution operations.
Must have working knowledge of field activities related to the technical aspects of customer services and electrical distribution operations and construction.
Must possess a current Driver license.
Comfortable learning new technology, software, and systems.
Interest in a growth-oriented role with long-term potential.
Open to starting in an associate-level position and building knowledge over time.
Willingness to learn the company and grow into the role.
Strong communication and problem-solving skills.
Ability to establish and maintain effective internal and external business relationships.

Benefits

Comp & perks

AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer relationsbilling explanationstariff analysisenergy management tariffsdistribution electrical systemmeter technologiesreporting recordsrevenue opportunitiesbilling correctionscustomer delinquencies

Soft Skills

communication skillsproblem-solving skillsrelationship buildingcustomer supportproactive promotionlearning willingnessgrowth orientationorganizational skillsinterpersonal skillsadaptability

Certifications

Bachelor’s degreeAssociate degreeHigh school diplomaGEDDriver license