ALTUS Receivables Management

Auditor

• Conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder’s records, and applying manual rules and company standards
• Prepare for the audit by identifying the necessary information and type of records needed
• Prepare schedule to maximize optimal use of time
• Correspond with insured via phone, email and mail to setup audit appointments.
• Examine the policyholder’s records, gather data to determine correct classifications for business activities and write an effective description of operations
• Prepare complete audit document, explain results to insured and communicate the results to the home office
• Travel to multiple audit locations

Premium Auditor

• Conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder’s records, and applying manual rules and company standards
• Prepare for the audit by identifying the necessary information and type of records needed
• Prepare schedule to maximize optimal use of time
• Correspond with insured via phone, email and mail to setup audit appointments
• Examine the policyholder’s records, gather data to determine correct classifications for business activities and write an effective description of operations
• Prepare complete audit document, explain results to insured and communicate the results to the home office
• Travel to multiple audit locations
• Hybrid position - work from home and complete remote audits 2-3 days per week

• Conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder’s records, and applying manual rules and company standards.
• Prepare for the audit by identifying the necessary information and type of records needed
• Prepare schedule to maximize optimal use of time
• Correspond with insured via phone, email and mail to setup audit appointments.
• Examine the policyholder’s records, gather data to determine correct classifications for business activities and write an effective description of operations
• Prepare complete audit document, explain results to insured and communicate the results to the home office
• Travel to multiple audit locations
• Hybrid position - work from home and complete remote audits 2-3 days per week

Operations

• Monitor daily workflow and inventory movement.
• Assist with workload distribution and resource allocation.
• Track operational productivity and performance metrics.
• Identify workflow bottlenecks and escalate concerns.
• Support implementation of operational procedures and best practices.
• Provide coaching and support to collectors and supervisors.
• Assist with onboarding and training activities.
• Monitor adherence to company policies and procedures.
• Support performance management and employee development initiatives.
• Promote accountability and teamwork.
• Monitor daily, weekly, and monthly KPI performance.
• Prepare operational reports and productivity summaries.
• Assist leadership with performance tracking and trend analysis.
• Coordinate follow-up on action items and operational initiatives.
• Identify opportunities to improve efficiency and productivity.
• Assist with documentation of procedures and training materials.
• Support quality assurance and compliance initiatives.
• Participate in cross-training and business continuity efforts.

Healthcare Recovery Operations Manager

• Conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder’s records, and applying manual rules and company standards
• Prepare for the audit by identifying the necessary information and type of records needed
• Prepare schedule to maximize optimal use of time
• Correspond with insured via phone, email and mail to setup audit appointments
• Examine the policyholder’s records, gather data to determine correct classifications for business activities and write an effective description of operations
• Prepare complete audit document, explain results to insured and communicate the results to the home office
• Travel to multiple audit locations

Premium Auditor – Entry Level

• Monitor daily workflow and inventory movement
• Assist with workload distribution and resource allocation
• Track operational productivity and performance metrics
• Identify workflow bottlenecks and escalate concerns
• Support implementation of operational procedures and best practices
• Provide coaching and support to collectors and supervisors
• Assist with onboarding and training activities
• Monitor adherence to company policies and procedures
• Support performance management and employee development initiatives
• Promote accountability and teamwork
• Monitor daily, weekly, and monthly KPI performance
• Prepare operational reports and productivity summaries
• Assist leadership with performance tracking and trend analysis
• Coordinate follow-up on action items and operational initiatives
• Identify opportunities to improve efficiency and productivity
• Assist with documentation of procedures and training materials
• Support quality assurance and compliance initiatives
• Participate in cross-training and business continuity efforts

Operations Manager – Healthcare Recovery

• Participate in client governance meetings and operational reviews.
• Assist with client communications and follow-up activities.
• Support preparation of client presentations and reporting materials.
• Develop understanding of client-specific workflows and operational requirements.
• Assist with management of client escalations and service issues.
• Support day-to-day operational oversight of healthcare recovery programs.
• Monitor performance trends, recovery results, and operational metrics.
• Assist with operational planning and resource allocation.
• Participate in process improvement initiatives and special projects.
• Assist executive leadership with implementation of new client initiatives.
• Support onboarding of new recovery programs and business opportunities.
• Participate in strategic planning discussions as business knowledge develops.
• Collaborate with internal departments on operational enhancements.
• Develop expertise in healthcare overpayment recovery methodologies.
• Learn payer/provider dynamics and client-specific operational processes.
• Gradually assume increasing responsibility for client relationships and governance activities.
• Progress toward broader leadership responsibilities based on demonstrated performance and business knowledge.

Director of Healthcare Recovery Operations

• Conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder’s records, and applying manual rules and company standards.
• Prepare for the audit by identifying the necessary information and type of records needed.
• Prepare schedule to maximize optimal use of time.
• Correspond with insured via phone, email and mail to setup audit appointments.
• Examine the policyholder’s records, gather data to determine correct classifications for business activities and write an effective description of operations.
• Prepare complete audit document, explain results to insured and communicate the results to the home office.
• Travel to multiple audit locations.
• Hybrid position - work from home and complete remote audits 2-3 days per week.

Collections

• Contact consumers via phone, email, and mail regarding past-due accounts
• Negotiate payment plans in accordance with company policies
• Document all communications and account updates accurately
• Adhere to federal and state collection laws, including FDCPA
• Meet performance goals and maintain high customer service standards

Collections Specialist

Account Manager

• Identify and engage prospective health payor clients
• Present and promote overpayment recovery solutions to decision-makers
• Manage the entire sales process, including prospecting, presentations, negotiations, and closing
• Develop and maintain strong client relationships to ensure long-term partnerships
• Collaborate with internal teams to ensure seamless onboarding and client satisfaction
• Achieve sales targets and contribute to overall business growth
• Maintain accurate sales activity records and prepare reports for management
• Attend conferences and networking events to expand industry presence
• Monitor competitors, market conditions, and product developments

VP of Business Development – Healthcare Strategic Partnerships

• Handle premium audits for dedicated AAD customers.
• Prepare for the audit by identifying the necessary information and type of records needed
• Prepare schedule to maximize optimal use of time
• Correspond with insured via phone, email and mail to setup audit appointments, determine record-keeping system, and request specific records required
• Examine the policyholder's records, gather data to determine correct classifications for business activities and write an effective description of operations
• Using SOP and Client requirements, prepare complete audit document and explain results to insured
• Meet minimum billable requirements

Premium Auditor – Advanced Auditor Division

Client Services Representative

• Liaison between the customer and Paragon Asset Recovery
• Point of contact for customer inquiries and requests
• Generate management reports
• Address requests from internal departments
• Perform work on customer engagements to ensure their successful completion: Deliver on what has been promised to the customer
• Meet customer needs to ensure customer satisfaction
• Perform periodic analysis of the customers or engagements to: Identify issues, solve problems, and recommend solutions
• Identify opportunities for efficiencies or enhancements
• Perform special projects as assigned by account leaders or others within the organization
• Maintain flexibility with job assignment with ability to assist in other departments as needed
• Perform other duties as assigned

Premium Auditor

Premium Auditor

Premium Auditor

Healthcare Recovery Operations Manager

Premium Auditor – Entry Level

Premium Auditor – Entry Level

Operations Manager – Healthcare Recovery

Director of Healthcare Recovery Operations

Premium Auditor

Collections Specialist

VP of Business Development – Healthcare Strategic Partnerships

Premium Auditor

Premium Auditor – Advanced Auditor Division

Premium Auditor

Client Services Analyst