Healthcare Recovery Operations Manager

ALTUS Receivables Management

Operations Manager overseeing healthcare recovery operations for ARMStrong Insurance Services. Responsible for KPI monitoring, team support, operational reporting, and process improvement.

Posted 6/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Monitor daily workflow and inventory movement.
Assist with workload distribution and resource allocation.
Track operational productivity and performance metrics.
Identify workflow bottlenecks and escalate concerns.
Support implementation of operational procedures and best practices.
Provide coaching and support to collectors and supervisors.
Assist with onboarding and training activities.
Monitor adherence to company policies and procedures.
Support performance management and employee development initiatives.
Promote accountability and teamwork.
Monitor daily, weekly, and monthly KPI performance.
Prepare operational reports and productivity summaries.
Assist leadership with performance tracking and trend analysis.
Coordinate follow-up on action items and operational initiatives.
Identify opportunities to improve efficiency and productivity.
Assist with documentation of procedures and training materials.
Support quality assurance and compliance initiatives.
Participate in cross-training and business continuity efforts.

Requirements

What you’ll need

3-5 years management or supervisory experience.
Strong organizational and communication skills.
Experience managing KPIs and operational performance.
Experience leading teams in a fast-paced environment.
Healthcare, collections, insurance, or revenue cycle experience preferred.

Benefits

Comp & perks

Benefit package with health, dental, vision, life and disability coverage options
401(k) retirement plan option with company matching
Generous paid time off policy - start with 18 days per year
Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI managementoperational performance trackingworkflow monitoringresource allocationperformance metrics analysisquality assurancecompliance initiativestraining documentationperformance managementtrend analysis

Soft Skills

organizational skillscommunication skillsteam leadershipcoachingaccountabilityteamworkproblem-solvingemployee developmenttraining supportworkflow improvement