Collections Specialist

ALTUS Receivables Management

Consumer Collections Specialist at ARMStrong Insurance Services handling debt recovery through consumer contact. Responsible for ongoing communication, negotiation, and compliance with federal and state laws.

Posted 6/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsnegotiation skillsprofessionalismempathy

Tools & Technologies

computer proficiency

Industry Keywords

collectionscustomer serviceFDCPApayment plansfederal collection lawsstate collection laws

About the role

Key responsibilities & impact

Contact consumers via phone, email, and mail regarding past-due accounts
Negotiate payment plans in accordance with company policies
Document all communications and account updates accurately
Adhere to federal and state collection laws, including FDCPA
Meet performance goals and maintain high customer service standards

Requirements

What you’ll need

Previous collections or customer service experience preferred
Strong communication and negotiation skills
Ability to remain professional and empathetic during challenging conversations
Basic computer proficiency and ability to learn new systems
Bilingual skills are a plus, but not mandatory/required

Benefits

Comp & perks

Benefit package with health, dental, vision, life, and disability coverage options
401(k) retirement plan option with company matching
Generous paid time off policy - start with 18 days per year
Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice