Alkami Technology

Director

• Establish and lead Alkami's Business Value function
• Create frameworks, methodologies, and team responsible for translating platform capabilities into measurable business outcomes
• Serve as executive bridge between customer strategy and financial impact
• Build confidence in transformational investments through data-driven business cases, ROI analysis, and value realization programs
• Define Alkami's value-selling methodology
• Create scalable intellectual property and tooling
• Partner on the company's most important platform opportunities
• Institutionalize value-based selling across the go-to-market organization
• Ensure Alkami can consistently articulate, prove, and deliver measurable business outcomes throughout the customer lifecycle
• Build and lead a high-performing Business Value Services team

Senior Director, Business Value Services

Data Scientist

• Act as the primary consultative partner for an assigned, complex book of business, aligning the Data & Marketing solution to client business objectives.
• Lead regular strategy and planning discussions with day-to-day and senior stakeholders to identify goals, challenges, and key performance indicators.
• Provide recommendations on data-driven marketing strategies, campaigns, and best practices that leverage Alkami’s Data & Marketing capabilities.
• Maintain a strong pulse on client sentiment and advocacy, proactively addressing concerns and reinforcing value.
• Regularly analyze client usage and campaign results to produce insights that clearly connect platform activity to growth, engagement, and ROI.
• Build and deliver Executive/Strategic Business Reviews (EBRs) for targeted segments of your portfolio, tailoring content for senior decision-makers that showcase the value clients are realizing from using the Data and Marketing solution.
• Lead client success initiatives for your accounts and across Alkami, ensuring high levels of client satisfaction, engagement, and upsell opportunities that expand Alkami’s footprint (e.g., across additional Alkami Service Group products).
• Develop and maintain multi-threaded relationships across your accounts, including both operational contacts and executive influencers.
• Identify, cultivate, and sustain internal “champions” at client institutions who advocate for Alkami Data and Marketing and support continued adoption and expansion.
• Coordinate account engagement across internal stakeholders (e.g., Product, Marketing, Implementation, Support) to present a unified, client-centric experience.
• Execute established renewal playbooks and processes (e.g., health reviews, risk identification, path-to-green actions) to support achievement of retention targets.
• Maintain accurate, up-to-date client data, activities, and health indicators in Customer Success tools (e.g., Gainsight, Salesforce, Jira).
• Follow standardized cadences for touchpoints, EBRs, and internal reviews to drive consistency and accountability across your portfolio.
• Develop clear success plans that define client objectives and track progress, ensuring clients achieve their desired outcomes.
• Advocate for client needs and escalate critical issues to internal leaders and departments, ensuring their voice is heard and their challenges are addressed.
• Contribute to internal knowledge-sharing by documenting best practices, playbooks, and repeatable approaches that improve the overall Client Success motion.
• Be willing to travel up to 25% as needed to meet client and business requirements.

Senior Client Success Manager, Data & Marketing

Engineering Manager

• Manage, mentor, and grow a team of full-stack and backend engineers
• Run effective sprint ceremonies, backlog grooming, and planning rituals
• Drive delivery across multiple domains including KYC & Identity Verification, Digital Self-Service Platform
• Serve as the primary engineering point of contact for escalated customer issues
• Collaborate with the Alkami Better Together initiative to align platform investments

Manager, Engineering – Partnerships

SDET

• Build and maintain automated test suites for the full tech stack including UI, API, Microservices, and Database
• Contribute tool analysis, create proof of concept models, and make recommendations to support the tools selection process
• Actively participate in reviews (walkthroughs) of technical specifications and program code with architects & developers
• Perform functional/ regression tests, analyze automated test results, and report defects in a timely and efficient manner
• Participate in all the Agile ceremonies for mentee teams (sprint grooming, planning, demos, retros)
• Design and document comprehensive test strategies, testing guidelines, standard operating procedures, utilities, and tooling to improve the efficiency of test automation
• Triage customer issues, analyze production metrics, and provide root cause analysis to the engineers

Staff SDET

Full-stack Engineer

• Write clean code to develop functional web applications using object-oriented design, design patterns, data structures, relational databases
• Participate in the entire application lifecycle, focusing on coding and debugging
• Troubleshoot and debug applications
• Perform UI tests to optimize performance
• Build reusable code and libraries for future use
• Gather and address technical and design requirements with little assistance
• Follow development standards set within the team
• Collaborates effectively within the agile framework with a problem-solving attitude and willing to take a variety of approaches
• Demonstrates strong written and verbal communication skills within the team
• Respond promptly to on-call incidents, including troubleshooting and resolving critical disruptions to ensure minimal downtime
• Adhere and uphold Alkami’s core values.

Software Engineer

Application Engineer

• Classify and document incoming application support tickets by severity, urgency, and category.
• Resolve client issues by analyzing logs, running SQL queries, and reviewing application behavior.
• Prioritize and manage tickets by maintaining SLAs and escalating when necessary.
• Resolve tickets across a minimum of 5 product categories with sufficient depth.
• Collaborate with internal teams by escalating complex issues with clear diagnostics and context.
• Enhance the knowledge base by documenting resolutions and creating troubleshooting procedures.

Application Support Engineer

Communications

• Support integrated marketing and communications initiatives by coordinating cross-functional stakeholders and aligning deliverables with business objectives.
• Lead press release development by drafting content, managing approvals, and coordinating distribution through appropriate channels.
• Manage award programs by identifying opportunities, preparing submissions, and tracking results to increase brand recognition.
• Develop executive social media strategies by creating/supporting content calendars, drafting posts, and optimizing engagement opportunities.
• Create compelling written content by producing messaging, copy, and promotional materials that support campaigns and thought leadership.
• Analyze media coverage and social performance by maintaining dashboards, evaluating trends, and recommending improvements.
• Coordinate media interviews and speaking opportunities by managing logistics, briefing materials, and stakeholder communications.
• Work direct with vendors that support the Marketing team
• Maintain newsroom and digital communication assets by publishing updates, managing biographies, and ensuring content accuracy.
• Partner with Product Marketing, Brand, Demand Generation, Investor Relations, and Internal Communications by aligning messaging and supporting integrated campaigns.
• Manage editorial calendars and communications project plans by prioritizing deliverables and ensuring deadlines are met.
• Support executive communications initiatives by preparing content and coordinating external visibility opportunities.
• Identify process improvements by evaluating workflows, documenting best practices, and recommending more efficient communications methods.

Senior Marketing and Communications Specialist

Associate

• Shift based 24×7 proactive monitoring of the Production Services
• Utilize our monitoring solution, New Relic, and associated dashboards
• Utilize the MIM process for SEV1 / SEV2 issues to engage customer and appropriate Alkami resources to resolve issues
• Utilize testing framework for release validation
• Perform after deployment checks of new releases and maintenances performed by SRE
• Perform hourly checks per process to proactively identify issues in system
• Provide communications to external parties utilizing phones, email, and Alkami’s Statuspage tooling
• Identify previous shift maintenance to be able to relay changes during MIM incidents / or to be fully prepared for testing releases (night shift)
• Prepare handover for next shift ensuring proper knowledge is transferred to incoming team
• Quickly identify issues in Production and swiftly enact MIM process to ensure quick communications to clients when issues occur
• Communicate accurately, clearly, and effectively in writing, in person, and on the phone
• Remain calm in trying situations
• Work Service Desk tickets such as maintenance page requests, whitelist requests, network consultations and DR tests

Associate NOC

• Build and lead the enablement strategy for Alkami’s revenue organization
• Own the enablement ecosystem at Alkami, including program design and training architecture
• Define how Alkami’s sales methodology and process shows up in onboarding and training
• Serve as a trusted partner to Revenue Operations and senior revenue leaders
• Embed Alkami’s sales stages into the field operating model
• Build clear role-based playbooks and inspection frameworks
• Design and run onboarding and continuous learning programs
• Lead enablement for major launches and strategic initiatives
• Partner closely with Product and Product Marketing
• Identify and drive AI-enabled workflows
• Create the processes and assets needed to scale enablement
• Establish KPIs for enablement effectiveness
• Manage and develop a strong enablement team member

Director – Enablement

Business Intelligence Analyst

• Own and prepare complex sections of SEC filings by drafting disclosures, tying out supporting workpapers, and ensuring compliance with GAAP and SEC requirements
• Manage end-to-end financial reporting workstreams by coordinating timelines, validating inputs, and ensuring accuracy and completeness of deliverables
• Research and resolve complex technical accounting issues by analyzing guidance, documenting conclusions, and recommending appropriate accounting treatment
• Ensure integrity of financial statements by reviewing balances, disclosures, and supporting documentation for accuracy and consistency
• Own and execute internal controls by designing, documenting, and maintaining SOX compliance and operational effectiveness
• Serve as a primary point of contact for auditors by coordinating requests, providing documentation, and addressing technical questions
• Collaborate with cross-functional teams by facilitating timely and accurate information flow for financial reporting requirements
• Evaluate new accounting standards by assessing impact, developing implementation plans, and ensuring proper adoption
• Drive process improvements by identifying inefficiencies and implementing enhancements to reporting workflows and controls
• Analyze financial data and disclosures by identifying trends, risks, and inconsistencies that could impact reporting outcomes
• Maintain and enhance reporting documentation by standardizing workpapers and ensuring audit readiness

Senior Accountant – Financial Reporting Analyst

Solutions Engineer

• Own the technical configuration and backend build of customer environments during implementation
• Translate business requirements into scalable system configurations aligned with best practices
• Partner closely with an Implementation Manager (IM) and Activation Engineer (ACTI)
• Configure and deploy backend settings for financial institutions using tools such as JSON and Postman
• Provide client-facing support when deep functional or technical expertise is required

Platform Solution Engineer – MANTL

Data Engineer

• Participate in the entire data pipeline lifecycle, focusing on building data lakes, data warehouses and related processes
• Lead code and design reviews with junior and peer developers
• Write clean code to develop data pipelines and necessary infrastructure as code
• Collaborate with cross functional teams to understand requirements and effectively design appropriate solutions
• Monitor and troubleshoot performance, scalability, and security issues, making improvements as needed
• Participate in the evaluation of new technologies and tools that can improve performance of our system
• Participate in data governance process
• Contribute to the design and documentation of our data lake platform
• Proficient in test automation solutions for data and ability to optimize performance
• Gather technical and design requirements
• Communicate effectively with technical and non-technical team members to ensure alignment and successful execution of projects.
• Participate in cross-functional initiatives, promoting a culture of data-driven decision-making and continuous improvement
• Participate in an on call rotation

Senior Data Engineer

Sales

• Define and execute channel strategy across key core providers
• Design and optimize a predominantly reseller-based channel model
• Drive reseller productivity and accountability for pipeline generation and bookings
• Lead joint sales motions and actively manage deal progression
• Work cross-functionally to build structured enablement programs tailored to reseller success
• Recruit and onboard new reseller-focused and core-aligned channel partners

Director, Channel Sales

Consultant

• Support implementation consulting activities by assisting with customer discussions and gathering requirements
• Collaborate with project managers and technical teams to support implementation execution
• Contribute to operational improvement initiatives by documenting recurring questions and identifying workflow inefficiencies

Technical Consultant I

Project Manager

• Develop and manage comprehensive project schedules, defining deliverables based on the project scope.
• Track and manage project milestones, customer-reported issues, and work with stakeholders to ensure resolution.
• Maintain thorough project documentation, including meeting minutes, agendas, and other necessary documents.
• Regularly communicate project status, issues, and risks to stakeholders.
• Conduct risk assessments and implement mitigation strategies.