Application Support Engineer

Alkami Technology

Application Support Engineer troubleshooting customer-reported issues within Alkami’s platform. Collaborating with cross-functional teams to enhance the customer experience.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $72,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in application support by effectively classifying and resolving client issues through SQL queries and log analysis. Proficient in maintaining SLAs and enhancing knowledge bases with documented resolutions and troubleshooting procedures.

Highest-signal resume keywords

SQL ProficiencyLog AnalysisITIL KnowledgeApplication TroubleshootingB2B Application Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLLog AnalysisTroubleshootingTicket ManagementSLA Management

Soft Skills

CollaborationProblem-SolvingCommunication

Certifications & Qualifications

Coding/Development Bootcamp Certification

Industry Keywords

B2BApplication SupportSaaSDistributed SystemsITIL

Tech Stack

Tools & technologies

Distributed SystemsSQL

About the role

Key responsibilities & impact

Classify and document incoming application support tickets by severity, urgency, and category.
Resolve client issues by analyzing logs, running SQL queries, and reviewing application behavior.
Prioritize and manage tickets by maintaining SLAs and escalating when necessary.
Resolve tickets across a minimum of 5 product categories with sufficient depth.
Collaborate with internal teams by escalating complex issues with clear diagnostics and context.
Enhance the knowledge base by documenting resolutions and creating troubleshooting procedures.

Requirements

What you’ll need

2+ years in a B2B application support role
Proficiency in SQL and log analysis
Knowledge of ITIL or SaaS principles
Experience in troubleshooting application issues in distributed systems
Associate Degree, Coding/Development Bootcamp Certification, or equivalent practical experience

Benefits

Comp & perks

unlimited paid time off
401(k) with employer match