Alkami Technology

Implementation Specialist

• Manage configuration and issue tickets, coordinating with customers, third-party vendors, and internal groups to maintain timelines.
• Assist Technical Consultants with requirements-gathering efforts.
• Work with customers to gather configuration data from third-party vendors.
• Participate in customer and third-party vendor meetings.
• Perform software configuration and customizations to ensure the customer’s testing environment is configured and ready for testing, training, and launch.
• Perform functional and integration testing.
• Track and report project configuration and testing progress, escalating when needed.
• Research and resolve configuration and usability questions from end users.
• Become a subject matter expert for at least three Alkami products and vendor integrations.
• Maintain product knowledge as new enhancements and functionality are released in the application.
• Foster an environment that maintains good ticket performance and customer satisfaction.
• Work with team members on internal initiatives to improve team performance, foster team growth, and assist with meeting department and company goals.
• Capture needed documentation changes and provide feedback to the document owner.
• Communicate configuration and testing feedback to upstream teams to improve the product and implementation process.
• Other duties as assigned.

Implementation Specialist II

Administration

• Administer and maintain sales commission processes within CaptivateIQ (CIQ), including transformation and load, calculation logic, payout validation, workflows, and reporting.
• Prepare and maintain commission-related reconciliations, schedules, and supporting documentation for month-end and quarter-end close.
• Support accounting activities related to commission expense, including journal entries, and balance sheet reconciliations.
• Partner with Payroll to ensure timely and accurate commission processing and payment.
• Address commission discrepancies, payout questions, and data inconsistencies and direct to the appropriate workgroup for resolution.
• Assist with internal and external audit requests by maintaining accurate documentation, controls, and audit-ready support.
• Collaborate with Sales Operations, Finance, HR, and CIQ technical resource to interpret compensation plans and ensure accurate system implementation.
• Identify opportunities for automation, process improvements, and enhanced reporting capabilities.

Commissions Administrator

Full-stack Engineer

• Lead code/design reviews to ensure smooth daily operations and accurate planning
• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web applications
• Advanced troubleshooting and debugging
• Perform UI tests to optimize performance
• Liaise with developers, designers and system administrators to identify new features
• Manage cutting-edge technologies to improve legacy applications
• Gather and address technical and design requirements
• Set up and maintain environment configurations and monitor system health
• Build reusable code and libraries for future use
• Provide training and support to internal teams
• Enhance development tools, test coverage, and/or code structure
• Lead mentoring and technical support to junior engineers
• Respond promptly to on-call incidents, including troubleshooting and resolving critical disruptions to ensure minimal downtime
• Maintain clear and proactive communication with customers and vendors to ensure a positive, collaborative relationship
• Exemplary self-sufficiency by independently managing tasks, problem-solving, and meeting deadlines, while adapting to new challenges without supervision.
• Establishing and maintaining development standards within the team
• Champion an API-first approach software projects, ensuring seamless integration, scalability, and extensibility.

Staff Software Engineer

Engineer

• You'll be the primary technical partner for financial institutions (FIs) and their development teams and system integrators as they build, test, and launch custom integrations using the Alkami SDK and platform APIs
• You will serve as the first line of defense for all inbound SDK tickets from financial institutions, system integrators, and vendors- triaging each engagement to determine whether it can be resolved through a standard ticket interaction or requires scoping and execution as a formal project
• Integration Lifecycle Ownership - Partner with FI development teams and system integrators from discovery through go-live, providing architectural guidance, technical oversight, and active troubleshooting at each phase
• Provide testing and validation support prior to production, confirming expected platform behavior and surfacing edge cases before launch
• Handle inbound SDK and integration questions for functionality and guidance that does not require hands-on engagement
• Coordinate technical escalations to Engineering when integration issues reveal platform bugs or SDK gaps
• Serve as a consistent feedback channel from the field into Product and Engineering to surface integration friction points, undocumented behaviors, and gaps in SDK capabilities

Senior Integration Success Engineer

Data Engineer

• Own and evolve a multi-year roadmap spanning data ingestion, data modeling, and intelligence capabilities.
• Define and champion the product vision for the unified data layer and intelligence layer.
• Partner with engineering teams to deliver scalable, cloud-native pipelines and curated analytic models.
• Shape the intelligence layer roadmap in partnership with Data Science to advance machine learning capabilities.
• Act as the voice of the customer to prioritize work that maximizes platform value.
• Lead product across two cross-functional Scrum teams, driving alignment without owning the org chart.
• Collaborate with engineering leadership to define scope, sequencing, dependencies, and resourcing.

Lead Product Manager, Data Platform

Manager

• Own the delivery of Alkami's Business Omni, in-branch, and specialty account type configurations from kick-off through go-live.
• Develop and document repeatable, scalable implementation methodologies across account types.
• Hire, develop, and lead a team of Implementation Managers and specialists.
• Take clear ownership of the in-branch and specialty implementation pipeline.
• Serve as an escalation point and trusted advisor for banks and credit unions navigating complex onboarding implementations.
• Work closely with Product, Engineering, Customer Success, and Support tracks to unblock deployment issues.

Implementation Manager

Sales Development Rep

• Generate qualified pipeline by executing outbound prospecting campaigns across email, phone, and social channels using defined messaging frameworks and sequencing tools
• Qualify inbound and outbound leads by assessing business needs, buying process, timeline, budget, and fit against ideal customer profile criteria
• Collaborate with Account Executives to support named account strategies by researching accounts and identifying key decision-makers and influencers
• Personalize outreach to prospective buyers by leveraging account intelligence, industry insights, and engagement data
• Maintain accurate and up-to-date prospect and account activity in CRM systems by logging calls, emails, meetings, and disposition notes
• Utilize sales engagement and research tools such as Salesforce, LinkedIn Sales Navigator, and sequencing platforms to identify and prioritize outreach efforts
• Provide feedback to Growth, Content, and Product Marketing teams on lead quality and campaign effectiveness
• Support event-based prospecting initiatives by coordinating pre-event outreach and conducting timely follow-up with event-generated leads
• Achieve or exceed monthly and quarterly pipeline generation targets by managing daily activity metrics and maintaining consistent prospecting cadence
• Develop foundational knowledge of company products, value propositions, and competitive positioning to effectively articulate solutions to prospective clients
• Build productive internal relationships with sales and marketing stakeholders to ensure alignment on territory priorities and opportunity handoff

Sales Development Representative

• Lead code/design reviews to ensure smooth daily operations and accurate planning
• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web applications
• Advanced troubleshooting and debugging
• Perform UI tests to optimize performance
• Liaise with developers, designers and system administrators to identify new features
• Manage cutting-edge technologies to improve legacy applications
• Gather and address technical and design requirements
• Set up and maintain environment configurations and monitor system health
• Build reusable code and libraries for future use
• Provide training and support to internal teams
• Enhance development tools, test coverage, and/or code structure
• Provide mentoring and technical support to junior engineers
• Respond promptly to on-call incidents, including troubleshooting and resolving critical disruptions to ensure minimal downtime
• Maintain clear and proactive communication with customers and vendors to ensure a positive, collaborative relationship
• Demonstrate self-sufficiency by independently managing tasks, problem-solving, and meeting deadlines, while adapting to new challenges without supervision
• Maintaining development standards within the team
• Champion an API-first approach software projects, ensuring seamless integration, scalability, and extensibility.

Senior Software Engineer

Customer Success Manager

• Serve as the primary Client Success point of contact for new Segmint Data & Marketing clients from kickoff through go-live and early adoption, including ownership of a secondary book of business demonstrating overall solution value ROI.
• Partner closely with Implementation, Data Integration, and other internal teams to coordinate client success deliverables.
• Lead or co-lead client kickoff and discovery sessions to clarify objectives, use cases, marketing programs, and success criteria.
• Track and communicate status, risks, and next steps with both clients and internal partners to keep onboarding and client adoption on schedule.
• Validate that key elements of the client environment (data feeds, configurations, user access, initial campaigns, etc.) are in place prior to training and go-live.
• Collaborate with Implementation and technical teams to confirm readiness for production launch and mitigate risks before go-live.
• Develop and deliver structured training sessions for client stakeholders (admins, marketers, analysts, day-to-day users) tailored to their use cases including how-to guides and best-practices checklists.
• Host office hours, Q&A sessions, and working sessions to reinforce learning, answer questions, and demonstrate practical workflows in the platform.
• Assess client checkpoints using the data and marketing platform to drive self-sufficiency and reduce reliance on ad hoc help.
• Monitor product engagement and early health metrics for new clients, using data to identify adoption gaps, risks, and “quick win” opportunities.
• Guide clients through initial campaign setup and activation, ensuring efforts align with their marketing strategies and measurable goals.
• Conduct early-stage check-ins that connect platform usage to emerging value, reinforcing ROI and next-step priorities.
• Prepare a concise but complete transition package for the long-term Strategic/Senior CSM (e.g., key contacts, objectives, current campaigns, strategy, risks, and “path to green” actions).
• Lead or participate in a formal handoff meeting that includes the client and the receiving CSM, clearly explaining roles, expectations, and upcoming milestones.
• Maintain accurate, up-to-date records of onboarding history, decisions, and success plans in Customer Success tools (e.g., Gainsight, Salesforce, Jira).
• Contribute feedback and insights to refine onboarding playbooks, templates, and standard operating procedures for the Data & Marketing solution including collaboration with internal teams to improve the end-to-end onboarding and adoption experience.
• Participate in internal initiatives that increase scalability, reduce time-to-value, and strengthen the overall Client Success motion.
• Be willing to travel up to 25% as needed to meet client and business requirements.

Client Success Manager II, Data & Marketing

Strategy

• Own and execute strategic initiatives that improve client health, retention, and growth across Alkami's FI portfolio
• Partner with Customer Experience and Product leadership to define and prioritize the initiatives that drive digital adoption and value realization
• Identify patterns and insights across the FI base (e.g., core, segment, lifecycle stage) to inform scalable digital products/solutions
• Drive cross-functional alignment across implementations, support, training, and customer success, and advocacy to deliver a seamless, product-driven, end-to-end customer experience journey
• Establish product governance, operating cadence, and reporting to provide visibility into roadmap progress, risks, and impact
• Leverage data (NPS, CES, adoption metrics, support trends, and product telemetry) to prioritize initiatives and measure success
• Design and integrate AI capabilities into the products being built — advancing Alkami's AI-first strategy and creating durable competitive advantages for FI clients
• Create and own a CXG product roadmap that translates Alkami's strategy into actionable digital experiences that improve time-to-value, engagement, and platform utilization
• Serve as a central owner of strategic, complex, multi-team initiatives impacting the Customer Experience organization — prioritizing work in order to maximize outcomes
• Support executive communications by building clear narratives around customer outcomes, product direction, performance, and strategic progress.

Director, Strategic Projects

Consultant

• Meet with clients both in-person and virtually to define solution dependencies and transform business practices in accordance with software design.
• Identify technical challenges and provide recommendations for improvement, focusing on client satisfaction and efficiency for both Alkami’s FinTech multi-tenant model and in-house clients.
• Conduct application demonstration and discovery sessions to refine business and technical software requirements after contract execution.
• Anticipate and raise project, business, and technical issues to the appropriate resources and actively participate in their resolution.
• Work directly with third party vendors to resolve integration and design issues with various external systems.
• Work closely with Development, Configuration, and PM resources to resolve complex technical integrations related to ongoing projects.
• Provide technical support to dedicated Support resources to upgrade and troubleshoot systems and environments as needed.
• Share guidance, knowledge, skills, and experiences with team members, provide technical leadership, and update internally-maintained knowledge repository.
• Audit client environments and oversee the launch of Alkami products and solutions.
• Create and manage documentation and toolsets for the scalability of the Technical Consulting organization.

Technical Consultant II

Engineering Manager

• Working with Product Engineering teams to deliver functional requirements and ensure features are built to specifications
• Write and review code, debug complex issues, design and evolve APIs, and deliver scalable platform services.
• Lead, mentor, and inspire a team of software engineers, providing guidance, support, and feedback to foster their professional growth and development.
• Build architecture design, ensure the quality of architecture and design of systems, influence product roadmap, introduce new technologies and take ownership and responsibility over new projects.
• Partner with Product, Security, Architecture, and Operations to align engineering execution with business outcomes.
• Identify bottlenecks, reduce technical debt, and drive scalability, resilience, and cost-efficiency.
• Define and track KPIs (deployment frequency, MTTR, test coverage, SLA adherence); balance speed with quality, improve and maintain the team’s Say/Do ratio by managing resource allocation, workload distribution, and project priorities to ensure timely delivery of high-quality software solutions.
• Maintain a deep understanding of software development technologies, trends, and best practices and provide technical guidance and expertise to the team.
• Oversee and manage on-call incidents, including troubleshooting and resolving critical disruptions to ensure minimal downtime around the functionality of your team.
• Drive the adoption of modern development practices, tools, and frameworks to improve productivity and product quality.
• Promote a culture of collaboration, accountability, and continuous learning within the team.
• Champion innovation and experimentation, encouraging team members to explore new technologies and approaches to solving complex problems.

Technical Engineering Manager

• Own the end-to-end implementation experience for banks and credit unions
• Lead enterprise implementations from kickoff through launch
• Develop and manage comprehensive project plans, timelines, and risk mitigation strategies
• Drive accountability across internal and external stakeholders
• Orchestrate cross-functional collaboration across Product, Engineering, and delivery partners
• Translate technical requirements into clear, actionable guidance
• Identify and proactively mitigate implementation risks

Implementations Manager

• Lead client success efforts for your accounts and across Alkami
• Build strong relationships with executive influencers and decision-makers within client organizations, converting them into Alkami champions
• Understand clients’ business challenges, goals, and industry trends, and provide strategic consultation to help them achieve their business and digital goals
• Clearly articulate and communicate a compelling vision and roadmap to align stakeholders, driving strategic initiatives and uniting internal teams and clients around shared goals for success
• Create clear success plans that define client objectives and track their progress
• Ensure clients are on track to derive value from the Alkami platform
• Serve as an expert on helping clients achieve their digital banking goals using the platform
• Master the Alkami platform to advise clients on maximizing its use and capabilities
• Collaborate effectively across departments to drive client success
• Advocate for client needs to internal leaders and departments
• Escalate critical client issues and mobilize internal resources to resolve them
• Use data to influence decisions and guide both clients and internal teams
• Develop cross-functional initiatives that enhance the client experience, driving satisfaction and loyalty
• Monitor client health metrics and product engagement, identifying and addressing risks early
• Conduct regular business reviews to celebrate successes and identify growth opportunities
• Take on additional projects that contribute to fostering a Client Success culture across the team

Senior Customer Success Manager, Banking

• Guide financial institution clients toward measurable business outcomes by leading value-based engagements such as assessments, platform reviews, and outcome alignment sessions.
• Translate client business objectives into actionable recommendations by analyzing platform usage, performance data, benchmarks, and industry trends.
• Develop clear value narratives by connecting Alkami platform capabilities to client priorities, financial impact, and operational efficiency.
• Independently manage end-to-end value consulting engagements by planning scope, executing analyses, and delivering high-quality client-ready outputs.
• Present insights and recommendations to client stakeholders by delivering compelling, data-backed presentations and consultative discussions.
• Support account strategy and commercial motions by contributing value perspectives to renewals, expansions, and strategic account planning.
• Partner cross-functionally with Sales, Customer Success, and Relationship Management by aligning on customer goals, engagement timing, and success measures.
• Identify opportunities for increased adoption and optimization by benchmarking clients against peers and best practices.
• Apply sound judgment to ambiguous or complex client scenarios by adapting established value frameworks and approaches as needed.
• Document engagement outcomes and insights by producing clear deliverables that reinforce Alkami’s value messaging and recommended next steps.
• Provide feedback to internal teams by sharing recurring client insights that inform product direction, messaging, and go-to-market strategies.
• Maintain deep knowledge of Alkami’s platform and the digital banking landscape by staying current on product capabilities, releases, and market trends.
• Serve as a role-model consultant by demonstrating strong executive presence, analytical rigor, and customer-first mindset in all engagements.