Alkami Technology

Program Manager

• Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment.
• Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio.
• Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction.
• Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle.
• Coordinate resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes.
• Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies through “Path to Green” plans.
• Communicate program status and issues by preparing reports and presentations for customers and stakeholders.
• Mentor team members by sharing expertise and best practices.
• Collaborate with Product and Engineering to resolve client feature requests and technical issues.
• Identify improvements to methodology and implementation processes to enhance customer experience

Program Manager II, Implementation

System Administrator

• Configure and maintain Workday modules
• Serve as subject matter expert for Workday Payroll
• Design, build, and maintain Workday reports
• Collaborate with HR, Payroll, and IT teams
• Support payroll and benefits audits

Program Manager II, Implementation

Senior Workday Systems Administrator