Associate NOC

Alkami Technology

Associate NOC responsible for monitoring and escalating incidents during their schedule for Alkami’s digital banking platform. Engaging with customers and ensuring effective communication during incidents.

Posted 7/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $59,000 per yearWebsite

About the role

Key responsibilities & impact

Shift based 24×7 proactive monitoring of the Production Services
Utilize our monitoring solution, New Relic, and associated dashboards
Utilize the MIM process for SEV1 / SEV2 issues to engage customer and appropriate Alkami resources to resolve issues
Utilize testing framework for release validation
Perform after deployment checks of new releases and maintenances performed by SRE
Perform hourly checks per process to proactively identify issues in system
Provide communications to external parties utilizing phones, email, and Alkami’s Statuspage tooling
Identify previous shift maintenance to be able to relay changes during MIM incidents / or to be fully prepared for testing releases (night shift)
Prepare handover for next shift ensuring proper knowledge is transferred to incoming team
Quickly identify issues in Production and swiftly enact MIM process to ensure quick communications to clients when issues occur
Communicate accurately, clearly, and effectively in writing, in person, and on the phone
Remain calm in trying situations
Work Service Desk tickets such as maintenance page requests, whitelist requests, network consultations and DR tests

Requirements

What you’ll need

Strong communication and interpersonal skills, both written and verbal
Customer service skills
Ability to demonstrate troubleshooting skills and critical thinking
Works effectively as a team member in a team-oriented and collaborative environment
Shows initiative and acts independently to resolve problems
Work designated shift (including holidays where these fall into your shift pattern) as part of a NOC team

Benefits

Comp & perks

remote-first environment
unlimited paid time off
401(k) with employer match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Production MonitoringRelease Validation TestingIncident ManagementSystem ChecksDeployment Checks

Soft Skills

Strong CommunicationInterpersonal SkillsCritical ThinkingInitiativeCalm Under Pressure