Algolia

Full-stack Engineer

• Architecture, design and develop external and internal experiences for our products, especially our Shopify Application
• Take ownership, research and deliver world class experiences
• Build integrations with external APIs, connectors and API clients
• Help define engineering best practices and processes
• Work closely with the rest of the R&D team to deliver the tools they need to develop next-generation products

Software Engineer, Full Stack

• Architecture, design and develop external and internal experiences for our products, especially our Shopify Application
• Take ownership, research and deliver world class experiences
• Build integrations with external APIs, connectors and API clients: eq., data ingestion pipeline for ecommerce integrations, Shopify Application, and BigCommerce Application
• Help define engineering best practices and processes
• Work closely with the rest of the R&D team to deliver the tools they need to develop next-generation products

Software Engineer

DevOps Engineer

• Support and evolve the reliability of platforms used by the AI Research team
• Ensure production services meet expectations for availability, latency, and operational readiness
• Design infrastructure and operational patterns that prioritize iteration speed while maintaining appropriate safeguards for production systems
• Work closely with researchers and engineers in a cross-functional setting
• Participate directly in team planning and execution, from early exploration through production rollout
• Help researchers self-serve infrastructure safely and effectively
• Build and maintain Kubernetes-based services on GCP using infrastructure-as-code and GitOps
• Own and improve CI/CD pipelines for services written primarily in Go
• Design and operate observability systems using tools such as Datadog
• Participate in an on-call rotation (relatively light)

Senior Site Reliability Engineer, AI Research

Customer Success Manager

• Provide leadership to a global Customer Success Management organization, setting the long-term vision and strategy.
• Lead, inspire, and scale regional CSM leaders and teams across the Americas, EMEA, and APAC.
• Develop a global operating model balancing consistency with regional nuance.
• Build a culture grounded in accountability, measurable impact, and customer-centricity.
• Be responsible for global retention, Net Revenue Retention (NRR), and customer health metrics.
• Act as executive sponsor for top strategic global customers.
• Define global programs that drive customer maturity, product adoption, and measurable ROI.
• Oversee customer journey frameworks ensuring seamless experiences across lifecycle stages.
• Partner with global Sales leadership on account strategies, renewal and expansion priorities.
• Work with Product & Engineering to deliver structured customer insights for roadmap decisions.
• Collaborate across Support, Customer Solutions, and Services for an integrated customer experience.
• Represent customer perspectives at leadership level.
• Establish global KPIs, forecasting models, playbooks, and operating rhythms.
• Lead global workforce planning, hiring, and leadership development.
• Oversee escalations worldwide ensuring rapid, customer-centric resolutions.
• Analyze churn and renewal trends across markets to continuously refine global strategy.

VP, Customer Success

Sales

• Regional Sales Leadership: Overseeing all sales activities across the AMER region
• Go-to-Market Strategy: Defining and owning the sales strategy for the AMER region
• Sales Process Optimization: Establishing and refining repeatable sales processes
• Cross-Functional Collaboration: Collaborating with marketing, product, customer success, and other departments
• Forecasting & Target Achievement: Leading the forecasting process for the region
• Strategic Growth Initiatives: Developing and executing the strategic vision for AMER
• Account-Based Marketing Strategy: Partnering with Marketing to implement a targeted account-based marketing approach
• Product Integration & Adoption: Collaborating with the product team to manage the introduction of new offerings

VP, Sales

Solutions Engineer

• Work with Sales Teams and prospects on evaluation and adoption of Algolia solutions
• Assist in the Sales process including technical discovery and demos
• Leverage Algolia ecosystem to validate technical fit
• Advocate customer interests towards product development
• Continuously learn and update skills

• Directly manage and develop a team of Customer Success Managers supporting high-touch accounts
• Coach team members on customer success best practices, including change management and feature adoption, value realization, and strategic engagement
• Drive team accountability on core CS metrics: proven value, engagement, feature adoption, strategic planning, customer health scores, retention, and customer satisfaction
• Join strategic customer engagements and escalations, demonstrating executive presence with C-level stakeholders at Fortune 500 companies
• Build and refine scalable CS processes including success planning frameworks, QBR templates, and retention mitigation playbooks
• Partner closely with Sales to define renewal strategies, identify expansion opportunities, facilitate smooth handoffs, and ensure aligned account strategies
• Collaborate cross-functionally with Product, Engineering, and Marketing to advocate for customer needs and drive product adoption
• Conduct regular 1:1s, performance reviews, and career development planning for direct reports
• Own portfolio-level planning and forecasting, including renewal risk mitigation and expansion opportunity definement
• Serve as an escalation point for at-risk accounts and complex customer situations within your team's portfolio
• Develop customer advocacy programs including case studies, testimonials, and reference participants