Akuity

Support Engineer

• Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone.
• Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
• Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
• Recognize common support patterns and escalate issues to engineering when appropriate.
• Help build and iterate on our support playbook, processes, and systems.
• Contribute to improving Akuity’s documentation to enhance the customer experience.

Technical Support Engineer

Sales Engineer

• Engage in technical discussions with prospects and customers throughout the buying lifecycle.
• Partner cross-functionally with Sales and Product Marketing to develop and deliver high-impact presentations, custom demos, and proof of concepts.
• Create sample solutions and tailored use cases to showcase Akuity’s platform capabilities.
• Collect detailed customer requirements to inform accurate scoping and resource planning for implementations.
• Serve as a trusted technical advisor to customers and advocate for their needs internally.

DevOps Engineer

• Own SLI/SLO/SLA definitions for the Akuity SaaS platform and drive continuous improvement against them
• Design, instrument, and maintain observability systems (metrics, logs, traces) across multi-region AWS infrastructure
• Identify reliability gaps, lead blameless post-mortems, and close the loop with permanent fixes
• Partner with engineering teams to build reliability into new features before they ship to production
• Participate in an on-call rotation and act as incident commander for high-severity production events
• Build and maintain runbooks, escalation paths, and incident playbooks that keep mean time to resolution low
• Drive improvements to alerting fidelity; reduce noise, increase signal, eliminate toil
• Lead post-incident reviews with clear timelines, root cause analysis, and follow-through on action items

Senior Site Reliability Engineer

Account Executive

• Build and manage a pipeline of net new and expansion opportunities across EMEA.
• Generate new business opportunities through multichannel outbound campaigns.
• Develop a territory plan, including target accounts and pipeline generation strategies.
• Research accounts, identify key stakeholders, and develop relationships to drive opportunities.
• Attend customer meetings and events, such as conferences and roadshows, approximately every other month.
• Act as a customer advocate and liaison to Akuity’s engineering team for feature requests.
• Leverage sales methodologies such as MEDDPICC to qualify, advance, and forecast opportunities accurately.
• Map technical needs to business outcomes and clearly articulate ROI.
• Manage all activities and pipeline in HubSpot.

Enterprise Account Executive

Technical Customer Success

• Manage a portfolio of strategic accounts with full responsibility for the customer lifecycle from onboarding and adoption to the renewal phase
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Lead strategic meetings and Executive Business Reviews to share tactical advice
• Drive the implementation and customer onboarding, taking help from key internal stakeholders with a key focus on ‘time to value’ objectives.
• Develop, prepare, and nurture customers for advocacy.
• Work with clients to establish business and technical goals or other key performance indicators and aid the customer in achieving these goals. In collaboration with our sales and technical teams, you will be responsible for the customer's renewal and expansion of the platform through up-sells, cross-sells, and add-ons.
• Advocate customer needs/issues across product, marketing, and support functions. Align seamlessly with sales, product management, marketing, and engineering teams. Manage the portfolio of the customers that will be in different stages of the life cycle.

Technical Customer Success Manager, AMER Central/East

Engineering Manager

• Own the day-to-day operational rhythm of our engineering organization
• Make sure the machine runs — cycles are planned and tracked, nothing gets dropped, engineers are unblocked, and bugs and customer issues get the right attention at the right time
• Be the person who knows the status of everything and follows up when things go quiet
• Ensure the team is moving without micromanaging
• Build trust and demonstrate range, with the opportunity to take on broader operational ownership across hiring, compliance support, infrastructure, and more
• Plan and track development cycles end-to-end — nothing should be unclear or invisible
• Run cycle kickoffs and retros; make sure each cycle ends with clear outcomes and the next one starts cleanly
• Maintain GitHub project boards, issues, and milestones — keep them current, tidy, and useful
• Flag blockers and capacity issues early, before they become misses
• Own the inbound queue: bugs, customer requests, and ensure tasks are triaged, assigned, and moving
• Work with the Head of Engineering to balance incoming requests against cycle commitments
• Ensure nothing urgent sits unaddressed and nothing routine gets forgotten
• Follow up with engineers proactively; close open loops before they become problems
• Maintain a clear picture of what's in flight, what's blocked, and what's at risk
• Run regular 1:1s with engineers; know how each person is doing technically and professionally
• Provide coaching and mentorship; help engineers grow and do their best work
• Support the hiring process: phone screens, interviews, and offer coordination
• Onboard new engineers with clear 30-60-90 plans and structured ramp support
• Handle difficult conversations with professionalism and care

Solutions Engineer

• Drive the technical discovery process, uncovering customer pain points, requirements, and key business objectives to align Akuity's solutions to their needs
• Prepare and deliver high-impact presentations, architecture walkthroughs, and live demos that showcase Akuity's platform and GitOps best practices
• Deliver outstanding technical support to open-source users and enterprise customers across multiple channels including chat, GitHub, forums, and calls
• Troubleshoot, diagnose, and resolve complex customer issues involving Kubernetes, Argo CD, and the Akuity Platform, escalating to the product engineering team when appropriate
• Recognize patterns in customer issues and proactively contribute to our support playbook, documentation, and internal knowledge base
• Develop tooling, integrations, and automation that improve the customer experience and extend the capabilities of the Akuity Platform
• Collaborate closely with Engineering, Product, and Sales to relay customer feedback and influence the product roadmap
• Represent Akuity at conferences, webinars, and community events — sharing your expertise and growing Argo's adoption.

Technical Support Engineer

Sales Engineer

Senior Site Reliability Engineer

Enterprise Account Executive

Technical Customer Success Manager, AMER Central/East

Engineering Manager

Solutions Architect

Technical Support Engineer

Technical Support Engineer