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Akuity

Technical Support Engineer

Akuity

Technical Support Engineer providing support for open-source tools and enterprise customers with a strong focus on GitOps and Kubernetes.

Posted 5/29/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies
Kubernetes

About the role

Key responsibilities & impact
  • Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone.
  • Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
  • Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
  • Recognize common support patterns and escalate issues to engineering when appropriate.
  • Help build and iterate on our support playbook, processes, and systems.
  • Contribute to improving Akuity’s documentation to enhance the customer experience.

Requirements

What you’ll need
  • 2+ years of experience in a customer-facing support role.
  • Experience configuring and troubleshooting Kubernetes infrastructure.
  • Hands-on experience with Argo CD in a professional setting
  • Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
  • A passion for working directly with users and the ability to communicate context clearly and thoughtfully.
  • Enthusiasm for being a primary point of contact for both open-source and enterprise customers.
  • A proactive, strategic mindset, anticipating issues and designing scalable solutions.
  • Strong systems thinking skills and the drive to identify root causes.

Benefits

Comp & perks
  • Open-source software advocacy
  • Collaborative culture based on humility, authenticity, and diversity

ATS Keywords

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Hard Skills & Tools
KubernetesArgo CDGitOpsCI/CD pipelinestroubleshootingdiagnosingresolving customer issuessupport playbook developmentdocumentation improvement
Soft Skills
customer-facing supportcommunicationproactive mindsetstrategic thinkingsystems thinkingproblem-solvinguser engagementcontextual communication