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Akuity

Technical Support Engineer

Akuity

As a Technical Support Engineer, ensure customer success with Akuity's platform and open-source tools. Troubleshoot, develop expertise in GitOps, Kubernetes, and Argo ecosystem.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in GitOps, Argo CD, and Kubernetes infrastructure while providing exceptional support to both open-source and enterprise customers. Capable of troubleshooting, diagnosing, and resolving issues effectively, with a focus on enhancing customer experience through documentation and support processes.

Highest-signal resume keywords
GitOps ExpertiseArgo CD ExperienceKubernetes TroubleshootingCustomer Support SkillsSystems Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Kubernetes ConfigurationTroubleshootingTechnical SupportCI/CD PipelinesSoftware Development Lifecycle
Soft Skills
Clear CommunicationProactive MindsetStrategic ThinkingUser Engagement
Tools & Technologies
GitHubSupport Playbook
Industry Keywords
Open-Source SupportEnterprise Customer SupportRoot Cause Analysis

Tech Stack

Tools & technologies
Kubernetes

About the role

Key responsibilities & impact
  • Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone.
  • Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
  • Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
  • Recognize common support patterns and escalate issues to engineering when appropriate.
  • Help build and iterate on our support playbook, processes, and systems.
  • Contribute to improving Akuity’s documentation to enhance the customer experience.

Requirements

What you’ll need
  • 2+ years of experience in a customer-facing support role.
  • Experience configuring and troubleshooting Kubernetes infrastructure.
  • Hands-on experience with Argo CD in a professional setting
  • Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
  • A passion for working directly with users and the ability to communicate context clearly and thoughtfully.
  • Enthusiasm for being a primary point of contact for both open-source and enterprise customers.
  • A proactive, strategic mindset, anticipating issues and designing scalable solutions.
  • Strong systems thinking skills and the drive to identify root causes.

Benefits

Comp & perks
  • N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score