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Akuity

Technical Support Engineer

Akuity

Technical Support Engineer at Akuity ensuring customer success with the Argo platform. Delivering support and troubleshooting issues for open-source tools and enterprise customers.

Posted 5/29/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies
Kubernetes

About the role

Key responsibilities & impact
  • Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone.
  • Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
  • Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
  • Recognize common support patterns and escalate issues to engineering when appropriate.
  • Help build and iterate on our support playbook, processes, and systems.
  • Contribute to improving Akuity’s documentation to enhance the customer experience.

Requirements

What you’ll need
  • 2+ years of experience in a customer-facing support role.
  • Experience configuring and troubleshooting Kubernetes infrastructure.
  • Hands-on experience with Argo CD in a professional setting
  • Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
  • A passion for working directly with users and the ability to communicate context clearly and thoughtfully.
  • Enthusiasm for being a primary point of contact for both open-source and enterprise customers.
  • A proactive, strategic mindset, anticipating issues and designing scalable solutions.
  • Strong systems thinking skills and the drive to identify root causes.

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
KubernetesArgo CDGitOpsCI/CD pipelinestroubleshootingdiagnosingsupport playbook developmentdocumentation improvementtechnical expertise
Soft Skills
customer-facing supportcommunicationproactive mindsetstrategic thinkingproblem-solvingsystems thinkinguser engagementcontextual clarity