Akamai Technologies

Operations

• Managing and improve existing Distributor partner programs, ensuring alignment with business goals and partner needs..
• Leading new initiatives from inception to execution, driving operational improvements and process efficiencies.
• Collaborating closely with strategic Distributors to gather requirements, design processes, and implement scalable, streamlined renewal and program initiatives effectively.
• Implementing partner enablement strategies, ensuring Distributors and Resellers possess essential training, resources, and tools to effectively sell and deliver Akamai solutions.
• Collaborating with internal stakeholders, including Partner Account Executives and leadership, to align program strategy with business priorities.
• Working cross-functionally to define program scope, success metrics, and execution plans.
• Tracking and analyze Distributor GTM performance across key metrics and KPIs, providing data-driven insights and recommendations for continuous improvement.
• Delivering partner-focused assistance as required to address and resolve partners' issues, questions, and concerns promptly and effectively.

Channel Programs & Operations Manager II

Payroll

• Managing payroll for assigned countries in EMEA
• Reconciling payroll calculations prepared by the Payroll Providers for accuracy
• Providing excellent customer service for Akamai's employees, managers, and other Stakeholders by supporting then in payroll related questions
• Supporting Payroll Year End activities
• Administering Time & Attendance system for Payroll calculation process
• Ensuring compliance with all SOX controls
• Taking part in other Payroll and Time & Attendance projects
• Identifying and implementing payroll process improvements and best practices

Payroll Analyst II

Support Engineer

• Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues
• Contributing to the strategic direction of the global support team to develop and implement best practices
• Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform
• Working independently with the customers manage customer incidents and escalations to closure
• Communicating with customers in Japanese and internal communication in English (Written and Spoken)

Cloud Support Engineer

Account Manager

• Being the primary point of contact for the customer to provide post-sale support, onboarding and operational effectiveness
• Providing training and guide stakeholders on the customer portal
• Analyzing and interpreting customer usage data contributing to the long-term success of customers
• Developing a trusted advisory relationship with key accounts, customer stakeholders

Service Account Manager

• Managing relationships with external tax service providers, including handling data request lists, reviewing their deliverables, and ensuring quality tax compliance.
• Analyzing accounts and performing reconciliations, maintaining accurate income tax reporting.
• Researching and interpreting local tax regulations, ensuring compliance with jurisdictional requirements
• Collaborating with finance teams, provide expert guidance on corporate income tax and other direct tax matters and align tax strategies with financial operations.
• Engaging in other ad-hoc projects (e.g. tax credits, special economic zone reconciliations), legal entity set-up in new jurisdictions (tax registrations)

Senior Tax Analyst

Procurement

• Ensuring compliance with company policies by supporting effective procurement controls and systems
• Analyzing spend data to identify cost-saving opportunities and trends
• Maintaining accurate procurement records, databases, and reports
• Monitoring sourcing projects and purchasing orders for policy and contract compliance
• Collaborating with internal stakeholders (IT, Finance, Legal) to support procurement activities
• Preparing standard procurement reports and dashboards
• Supporting process improvements to enhance procurement automation and digitization
• Delivering excellent customer service to procurement teams and business stakeholders

Procurement Analyst – Fixed-term Contract, 18 Months

Administration

• Managing the reception desk and visitor access with a service-oriented attitude.
• Coordinating office inventory, including groceries, coffee, and stationery supplies.
• Handling all incoming mail, deliveries, and required customs clearance.
• Overseeing cleaning services and facilities requests to maintain office standards.
• Processing purchase orders and work with accounts payable for timely payments.
• Supporting office events and meetings alongside the Events Program Manager.