Akamai Technologies

Collections

• Managing communication with internal stakeholders/external customers to instill a sense of urgency for resolution/payment
• Identifying of delinquent accounts and initiation of appropriate collection/resolution activities
• Collaborating with other internal functions to drive resolution of the issues
• Initiating of the Dunning and/or Service Suspension procedures
• Escalating accordingly to management when necessary
• Minimizing Unapplied Cash & Credit Memos through effective communication with customers

Collections Specialist

DevOps Engineer

• Expanding the functionality of internal automation tools written in Bash and Python
• Handling system configuration automation using SaltStack
• Handling CI/CD mechanisms
• Reacting to and investigating incidents and external support requests
• Creating and expanding Terraform projects
• Setting up monitoring and creating Grafana dashboards

Intern – Site Reliability Engineer

Solutions Engineer

• Leading revenue and acquiring new business by evangelizing Akamai's technology to existing and prospective customers.
• Engaging with customers during the sales-cycle to gather requirements and develop proposals, design, delivery, demo's and proof-of-concepts.
• Collaborating with internal Stakeholders to strengthen customer relationships by becoming the go-to person for technical queries.
• Supporting and advising internal cross-functional teams to ensure customers get appropriate updates, upgrades and event-oriented solutions.

Solutions Engineer II – Cybersecurity, Cloud

Manager

• Owning strategic, premium accounts by developing strong partnerships with customer stakeholders, using in-depth knowledge of our cloud compute, security and delivery products and business processes
• Leveraging a data driven approach to build strategic Service Improvement Plans (SIPs), focusing on process improvement and operational efficiency
• Identifying/escalating risks, driving problem prevention, and managing customer escalations via coordination with Support Services, Professional Services, Engineering, and Products teams
• Managing key performance metrics and trends to mitigate future risks prior to major customer milestones and influencing adoption of best practices.
• Influencing product roadmaps and improvements to associate and advocate business benefits through extensive technical expertise across an expanded product portfolio.
• Being a subject matter expert and serving as a customer advocate to deliver, support, and technically manage Akamai solutions

Support Delivery Manager

Full-stack Engineer

• Integrate secure Akamai platform capabilities directly into Defense mission systems through hands-on deployment and validation.
• Translate operational requirements into secure, scalable, production-ready solutions across engineering and infrastructure domains.
• Serve as the primary on-site technical representative ensuring successful integration and sustained operational performance.
• Lead on-site integration efforts, serving as engineering interface between customers, product teams, and third-party partners during deployment and test cycles.
• Design and deploy secure cloud-native and edge-based solutions using containers, orchestration platforms, and virtualization technologies.
• Coordinate integration across networking, identity, infrastructure, data flows, and security controls to ensure mission execution.
• Troubleshoot complex issues spanning Zero Trust identity, OAuth2, OIDC, SAML, networking, infrastructure, and containerized systems.

Senior Software Engineer

• Integrate secure Akamai platform capabilities directly into Defense mission systems through hands-on deployment and validation
• Translate operational requirements into secure, scalable, production-ready solutions across engineering and infrastructure domains
• Serve as the primary on-site technical representative ensuring successful integration and sustained operational performance
• Lead on-site integration efforts, serving as engineering interface between customers, product teams, and third-party partners during deployment and test cycles
• Design and deploy secure cloud-native and edge-based solutions using containers, orchestration platforms, and virtualization technologies
• Coordinate integration across networking, identity, infrastructure, data flows, and security controls to ensure mission execution
• Troubleshoot complex issues spanning Zero Trust identity, OAuth2, OIDC, SAML, networking, infrastructure, and containerized systems
• Collaborate with distributed Agile teams to plan, deploy, and sustain integrated capabilities in customer environments

Sales Development Rep

• Identifying, prospecting and penetrating target accounts to achieve pipeline and booking sourced goals
• Updating lead and prospect activity in SalesLoft to optimize sales and marketing processes
• Collaborating in a business-to-business sales environment to position our technology solutions to a varied audience
• Setting qualified introductory meetings for sales representatives and nurturing top-of-funnel pipeline

Sales Development Representative

Infrastructure Engineer

• Design and deploy server clusters.
• Remotely diagnose hardware problems and facilitate server repairs.
• Manage Akamai's hardware assets.
• Manage a team of field technicians.
• Work closely with external partners.
• Ensure exceptional service delivery with internal cross-functional teams.

Network Infrastructure Engineer

SDET

• Designing and developing automated API and UI tests using white-box and black-box techniques.
• Debugging systems, building test frameworks, and automating functional and system testing processes.
• Enhancing the CI/CD pipeline by developing new automated tests and improving the continuous testing environment.
• Collaborating with developers to define test criteria, create comprehensive test plans, and build robust automation.
• Testing, troubleshooting, and debugging new software to ensure quality and reliability.
• Creating, maintaining, and executing manual tests to replicate real-world scenarios involving complex distributed systems

Software Development Engineer – Test II

• Capturing high level technical project requirements from internal stakeholders
• Collaborating with a cross-functional team to create technical solutions and support the deployment of the project
• Building and maintaining project schedules, providing status updates to key stakeholders, and guiding projects to completion
• Identifying, assessing, tracking, and mitigating issues or risks and anticipating bottlenecks
• Balancing business priorities with technical constraints by aligning resources, deadlines, and scope based on stakeholder input

Infrastructure Delivery Manager

Operations

• Providing business insight into the sale of an expanding portfolio of Akamai products.
• Facilitating the development and deployment of sales targets and quotas by region and industry segment.
• Facilitating the development of the go-to-market organizational structure and associated sales leadership to maximize sales productivity.
• Fostering continuous improvement by identifying and executing on opportunities cross functionally.
• Maintaining high levels of quality, accuracy, and consistency.
• Working with product and finance teams to translate business plans into executable sales productivity plans.

Director, Sales Operations

Security Engineer

• Being the first line availability for customer to respond to issues for their managed security services
• Monitoring internal infrastructure and customer events on their systems such as Central Alert System and proprietary graphing system
• Responding to customer incident tickets and internal routing while ensuring effective assignment of tasks to internal teams
• Following workflow procedures of an operations center in a large global environment

Security Incident Responder, Japanese Speaking

Analyst

• Managing the complete order lifecycle, ensuring accurate fulfilment, timely execution, cost efficiency, and proper documentation.
• Addressing shipping disruptions such as delays, lost shipments, customs holds and compliance issues effectively.
• Collaborating with manufacturing and repair vendors to monitor order status and returns.
• Partnering with internal teams to communicate timelines, resolve and flag inventory discrepancies, and improve undefined speed.
• Monitoring and reporting on performance metrics for order accuracy, on-time delivery, and vendor reliability.
• Building ad hoc reports to manage orders in queue as they hit set milestones.

Logistics Analyst

Implementation Specialist

• Driving and manage deployment projects through completion and providing reports and status as necessary.
• Coordinating with collocation vendors, internet service providers (ISPs), Account Managers, Network Infrastructure Engineers, IDMs and Logistics Coordinators.
• Contributing and participating in projects to improve internal processes.
• Tracking circuit, rack, IP, and power data in Akamai databases and maintain accurate datacenter-specific information.

Network Implementation Manager

• Idenfying, prospecng and penetrang sales accounts within the Israeli & Polish Markets to achieve pipeline and forecast goals
• Updang lead and prospect acvity in salesforce to ensure KPI aainment
• Collaboratig in a business-to-business sales environment to posion our technology soluons to a varied audience
• Seng qualified introductory meengs for sales team and nurturing top of funnel pipeline to facilitate sales opportunies