Akamai Technologies

Customer Success Manager

• Building relationships with our clients to understand their needs to ensure their success
• Helping our customers to flawlessly operate the Guardicore platform while ensuring they receive maximum value from our solution throughout their life cycle
• Ensuring Guardicore customer success while maintaining high customer satisfaction throughout all interactions with Guardicore
• Working remotely with our customers with the ability to travel on-site when required

Customer Success Manager – Microsegmentation

Solutions Engineer

• Owning the design, architecture, testing, and go-live technical aspects to ensure web, media, and security solutions.
• Being a proactive technical consultant and trusted advisor for our customers delivering value with every engagement
• Analyzing customer traffic and implementing Akamai security/delivery/compute solutions to address customers' security/delivery/compute needs
• Delivering coaching and training to customers to ensure the value and usability of our products.
• Partnering with cross-functional teams to resolve issues that arise during customer implementations.
• Leveraging Akamai tooling for technical implementation, automation, and enabling the use of APIs

Senior Solutions Architect – Sydney

Hardware Engineer

• Developing, building, testing, and maintaining Akamai server equipment to ensure optimal functionality and reliability across various operational environments.
• Creating specifications and design documentation for server systems.
• Validating pre-production systems to ensure quality and performance.
• Supporting the full hardware development lifecycle, from conception to deployment, delivering high-quality platforms and Escalations.
• Collaborating with industry partners, OEM/ODM suppliers, and internal teams to design efficient, reliable, and high-performance computing systems.
• Working with systems responsible for testing x86 server hardware and embedded software.
• Managing hardware failure escalations and coordinate resolutions with OEM/ODM suppliers for deployed systems.

Full-stack Engineer

• Designing, developing, testing and deploying highly scalable and secure software for Network Monitoring and Network Operating Systems
• Collaborating with multidisciplinary teams to ensure effective communication and code development
• Contributing to internal research processes, methodologies, and approaches to create and share best practices
• Testing and monitoring software performance within the Akamai system
• Learning about our distributed systems, products, and the technical stack as necessary for your role

Intern, Computer Networks Software Engineer

• Managing global indirect tax compliance (VAT, GST, Sales & Use Tax) across EMEA, APJ, Americas, ensuring accuracy, timeliness, and regulatory adherence.
• Reviewing and approving indirect tax filings, providing technical guidance, overseeing analysts, and coordinating with external tax service providers effectively.
• Managing indirect tax audits and tax authority inquiries, serving as a key contact to create strategies, resolve disputes, and reduce risks.
• Performing high-level review of indirect tax GL accounts and reconciliations, ensuring alignment between tax reporting and financial records
• Partnering with Finance and other cross-functional teams to provide indirect tax expertise and support business operations in line with tax requirements
• Promoting the use of tax and data technologies while conveying risks, opportunities, and compliance insights through actionable recommendations to leadership.

Tax Manager

Manager

• Recruiting, retain and evolve Akamai partner ecosystem in Taiwan and Hong Kong
• Championing Akamai priorities with stakeholders, while maintaining trusted relationships with key partner stakeholders and field sales teams
• Defining partner-specific enablement plan based on the combined Akamai and partner's sales strategy
• Leading revenue and acquiring new business by evangelizing Akamai's technology to existing and prospective Partners
• Executing channel programs to maximize business returns

Senior Field Channel Manager

ServiceNow

• Developing and enhancing ITSM processes including Incident Management, Change Management, Problem Management, Asset Management, Service Catalog.
• Developing and maintaining scripts, integrations, and APIs to extend ServiceNow's functionality and integrate with other systems.
• Creating and maintaining workflows, business rules, UI policies, detailed technical specifications and documentation.
• Working closely with stakeholders to understand their requirements and translate them into technical solutions within the ServiceNow platform.
• Collaborating with key stakeholders to identify areas for process improvement and automation using ServiceNow capabilities.
• Presenting status updates to key stakeholders while participating in software design, project planning, and monitoring its performance in production

Software Engineer II – ServiceNow Platform

Support Engineer

• Learning and gaining in depth experience in network security
• Resolving customer support cases for our worldwide enterprise customers
• Acting as an escalation point for operational, network teams to ensure issues are resolved
• Ensuring customer success while maintaining high customer satisfaction throughout all interactions
• Working remotely to support our customers with the ability to travel on-site when needed
• On-call shifts that may include nights, weekends, and select holidays

Technical Support Engineer II

Technical Account Manager

• Being the focal point for technical vendor related issues in front of the customer
• Providing product best practice and design guidance, to enhance technical and business outcomes, overseeing scale and performance over time.
• Working closely with Support and Engineering teams to quickly resolve any issues and drive customer satisfaction
• Assisting with deployment, configuration and customization of the platform while adapting to changes in the Customer's environment.
• Monitoring performance to determine how well the systems are running and what improvements can be made
• Briefing the customer on upcoming features and updates, and provide training in cooperation with Guardicore training team

Technical Account Manager II, Microsegmentation

Platform Engineer

• Monitoring and proactive troubleshooting of Akamai's 24/7 platform, network traffic, threats and alerts
• Collaborating with internal and external cross-functional teams to resolve platform affecting issues
• Administering automated software deployments to the distributed platform to maintain and ensure stability and security
• Ensuring platform issues are clearly tracked, updated and documented

Intern – Platform Operations Engineer

Accounts Payable

• Working with suppliers, members of the Procure to Pay team
• Providing support for the full-life cycle of accounts payable to ensure accuracy of financial records and payments
• Identifying and resolving any issues and inconsistencies related to invoices and associated purchase orders and receiving documents
• Processing and reconciling travel & expense reimbursement in Concur
• Supporting the local corporate card program (corporate cards reconciliation, managing corporate card applications)
• Supporting analytics and reporting

Intern – Accounts Payable, T&E

Accountant

• Reviewing accounting activities and prepare month-end journal entries and accruals
• Preparing and reviewing balance sheet reconciliations, including cash accounts
• Reviewing OPEX and COGS and perform monthly cost and variance analysis
• Supporting month-end close in cooperation with internal and external Finance stakeholders (AP, AR, Tax, Treasury, Procurement, Business Finance)
• Supporting statutory reporting and reconciliations between local and corporate books (GL, AR, AP, fixed assets)
• Ensuring compliance with US GAAP, company policies, and internal controls, and participate in continuous improvement initiatives

Senior GL Accountant

Vice President

• Developing and implementing go-to-market plans to drive revenue, retention, and growth of existing customers
• Serving as the leader internally and externally for the LATAM region.
• Leading and developing a high performing sales team to achieve goals.
• Developing executive level customer relationships that support positive business outcomes.
• Cultivating a metric-based sales measurement approach that enables forecast accuracy and data driven decisions.
• Partnering across teams to drive innovation, customer success, and appropriate relationship approaches for all customers' segments.
• Collaborating with Channel leadership to optimize market coverage, sales efficiency, and capacity expansion.
• Working closely with global leadership on strategic projects influencing LATAM and global sales performance.

Regional Vice President, LATAM

Field Engineer

• Troubleshooting and resolving complex technical issues in area of specialty
• Identifying and implementing process and efficiency improvements in favor of change safety
• Improving tools, alerts, documentations, and procedures in favor of change safety
• Maintaining positive relationships across the teams
• Collaborating with our global Change Safety Deployment team to maintain consistent workflows across the group

Production Service Engineer II

Security Engineer

• Ensuring customer success by understanding requirements and helping them build a long-term strategy based on best practices
• Partnering cross-functionally to review and ensure integration efficiency, deliver high quality service and ensure customer engagement
• Solving technical problems, demonstrating Akamai's value, and communicating clearly and effectively to both technical and business audiences
• Participating in training and internal projects, contributing to best practices, maximizing efficiency, and improving service quality
• Managing scope, timelines, and budget of integrations to reduce risk and ensure customer success
• Collaborating with cross-functional teams including Support, Engineering, Products, Presales and Sales to resolve technical & business issues