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Akamai Technologies

IT Support Specialist

Akamai Technologies

IT Support Specialist delivering world-class technical support to Akamai employees. Supporting corporate IT infrastructure and collaborating with teams to enhance service delivery.

Posted 7/19/2026full-timeRemote • 🇮🇱 IsraelMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing world-class customer support across various channels while effectively troubleshooting and resolving complex technical issues. Strong collaboration with engineering teams and a commitment to maintaining compliance in inventory management practices are essential.

Highest-signal resume keywords
Windows SupportMacOS SupportLinux SupportSoftware TroubleshootingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical Issue ResolutionHardware RepairDesktop SupportLaptop SupportInventory Management
Soft Skills
Verbal CommunicationWritten CommunicationProblem SolvingAdaptabilityTeam Collaboration

Tech Stack

Tools & technologies
LinuxMacOS

About the role

Key responsibilities & impact
  • Providing world-class support to customers, both in-person at Solution Centers and remotely over live chat, ticket, and phone channels.
  • Contributing to the analysis, research, and resolution of complex technical issues.
  • Collaborating with Senior Solution Specialists to present complete solutions to our customers' technical and functional needs.
  • Ensuring accurate and secure inventory management practices are followed to ensure compliance.
  • Managing and collaborating with engineering teams on small projects and technical innovations.
  • Providing actionable and in-the-moment feedback to your teammates to improve our quality of service delivered

Requirements

What you’ll need
  • 3+ years' experience supporting Windows/MacOS/Linux operating systems and packages.
  • Excellent verbal and written communication skills
  • Demonstrate knowledge of software and hardware troubleshooting, upgrading, and repairing desktops, laptops, and associated hardware.
  • Be naturally curious about problem solving, and adept at learning new things.
  • Show a genuine passion for outstanding customer service
  • Be able to re-prioritize and adapt to a fast-moving environment.

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Professional development opportunities