AJW Group

Human Resources

• Point de contact avec les employés et les gestionnaires pour tous les aspects de la gestion des ressources humaines dans son secteur
• Fournir des conseils et un soutien stratégique aux employés et aux gestionnaires
• Contribuer à la mise à jour ou au développement d’initiatives RH : attraction et rétention, onboarding, marque employeur, santé et bien-être, rémunération et avantages, gestion de la relève, gestion du rendement
• Création d’outils et de nouvelles politiques en ressources humaines
• Responsable de la dotation : recrutement, onboarding et engagement
• Conseiller les gestionnaires sur la gestion des performances, définition d'objectifs, évaluation et développement des compétences
• Collaborer pour identifier les besoins en formation et élaborer des plans et outils de développement
• Veiller à la conformité légale et réglementaire: législation du travail, équité salariale, SST
• Gérer les processus disciplinaires et enquêtes internes
• Maintenir la confidentialité des informations sensibles
• Organiser des activités sociales mobilisantes
• Intégrer le programme de francisation
• Conseiller et promouvoir la santé et sécurité: participer aux réunions du comité SST, enquêter les accidents, suivi des dossiers
• Gestion des dossiers d’employés

Conseiller en ressources humaines

Customer Support

• Start a paid apprenticeship within AJW Group’s Component Repairs & Overhaul or Spares Inventory Management teams
• Gain valuable business knowledge and understanding of aviation parts supply, repair and inventory management
• Learn about the customer journey and customer needs
• Build insight into customer service culture and awareness
• Develop personally and professionally and work towards a nationally recognised qualification
• Work collaboratively with teams to support customer service activities and team objectives

Customer Service Apprentice

Support Engineer

• Responding to support requests from colleagues across the business, providing clear and friendly assistance.
• Triaging and resolving incidents, or escalating them to the appropriate teams when needed.
• Fulfilling service requests such as system access, hardware setup, and software support.
• Supporting key tools such as our ERP system (Quantum), Microsoft 365, and internal applications.
• Maintaining accurate records of issues and solutions, contributing to a shared knowledge base.
• Working within an ITIL-aligned framework to help ensure reliable, consistent service.
• Contributing to digital transformation efforts and exposure to automation tools.

Sales

• Own the customer journey, shaping the customer experience and managing orders and returns.
• Check product availability and secure the best pricing for every deal.
• Deliver high-quality support to build trust and retain customers.
• Create clear, competitive quotes aligned with company guidelines.
• Follow up on leads, exchanges, and loans to convert opportunities into sales.
• Keep internal teams and customers informed at every step.
• Build and maintain strong supplier relationships to ensure availability and negotiate terms.
• Use sales systems to track, update, and manage orders in real time.
• Support payment processing and help resolve billing issues.
• Manage, grow, and nurture customer accounts and work toward sales targets.

Sales and Trading Executive

• Gestion de la relation client: Agir en tant que point de contact principal pour les comptes clients attribués, en favorisant des relations solides basées sur la confiance.
• Fournir des mises à jour opportunes et proactives sur l'activité du compte, y compris les projets en cours, l'état des réparations et l'avancement des commandes.
• Traiter et résoudre les préoccupations des clients avec urgence et professionnalisme, en garantissant un niveau de satisfaction élevé.
• Assistance opérationnelle et devis: Préparer et soumettre des devis précis sur la base des rapports de démontage et d'inspection dans les délais impartis.
• Surveiller l'ensemble du cycle de vie des réparations et des services, identifier les retards ou les problèmes potentiels et prendre des mesures correctives.
• Gérer les travaux en cours (WIP) des clients conformément aux indicateurs de performance clés (KPI) et aux objectifs de performance commerciale définis.
• Vision stratégique et connaissance du marché: Se tenir au courant des tendances et des pratiques du marché et fournir des recommandations stratégiques.
• Collaborer avec des équipes interfonctionnelles pour mettre en œuvre des stratégies et des initiatives visant à améliorer la satisfaction, la fidélité et l'engagement des clients.
• Act as the primary point of contact for assigned customer accounts, fostering strong, trust-based relationships.
• Deliver timely and proactive updates on account activity, including ongoing projects, repair statuses, and order progress.
• Address and resolve escalated customer concerns with urgency and professionalism.
• Prepare and submit accurate quotations based on disassembly and inspection reports within established timelines.
• Monitor the full repair and service lifecycle, identifying potential delays or issues and taking corrective actions.
• Manage customer Work in Progress (WIP) in accordance with defined KPIs and business performance targets.
• Stay current on market trends and practices such as BER, FMV, fixed pricing models, and billing thresholds and provide strategic recommendations.

Spécialiste Expérience Client

Engineer

• Monitor and manage aircraft component repair and overhaul costs.
• Oversee warranty processes and drive cost-effective decisions on component repair and overhaul.
• Ensure compliance with airworthiness and regulatory standards across systems and teams.
• Track on-wing performance of components to support reliability and cost-efficiency.
• Act as technical contact for customers, translating data into recommendations to reduce downtime and costs.
• Produce engineering reports and present findings to customers; support from team leadership.
• Identify opportunities to improve reliability and performance using data, new technologies, and predictive insights.

Technical Services Engineer

Operations

• Play a key part in managing aircraft component repairs.
• Collaborate with suppliers and customers to monitor orders, resolve challenges, and ensure on-time deliveries.
• Build strong relationships with suppliers and customers.
• Manage and track repair orders, providing regular updates.
• Negotiate repair costs when needed.
• Meet performance targets and contract requirements.
• Expedite urgent parts to keep operations running.
• Monitor supplier performance using internal systems.
• Support improvement plans and solve root issues.
• Flag and fix problems that impact operations.
• Assist with other tasks as required by the team

Repairs Operations Executive

Administration

• Own the end-to-end logistics process for time-critical shipments
• Coordinate with freight forwarders, couriers, and internal teams to deliver on customer promises
• Drive solutions for urgent AOG (Aircraft on Ground) situations
• Navigate customs, export controls, and compliance
• Keep accurate records and ensure nothing gets missed
• Ensure critical aircraft parts reach customers around the world on time

Logistics Administrator

QA Engineer

• Report to the Head of Quality and develop processes to maintain safety and airworthiness standards.
• Investigate customer complaints, identify root causes, and implement corrective actions.
• Coordinate with auditors and customers to ensure regulatory compliance.
• Maintain awareness of regulatory changes, communicate updates, and support implementation.
• Ensure data accuracy within the Quality Management System and conduct PBH customer QMS feedback per contracts.
• Enhance component and service quality to improve customer satisfaction.
• Manage NCRs, ensuring thorough investigation and reporting.
• Conduct internal and external compliance audits and respond to compliance requests promptly.
• Promote a Quality Culture and drive continuous improvement; prepare investigation reports and develop new processes.
• Manage and review approved supplier lists for compliance; support warehouse efficiency.