Airtable

Customer Success Manager

• Lead Airtable's global High Touch Customer Success organization
• Redefine traditional Customer Success model leading to transformation
• Develop scalable transformation methodologies
• Own key metrics like retention and customer health
• Foster a culture of customer obsession and accountability

Director, AI Transformation – Customer Success

Program Manager

• Scale Airtable Builder Crews (User Groups)
• Help expand Airtable's Builder Crews program as we grow from primarily virtual engagement to community-led, in-person experiences.
• Drive Community Engagement
• Help create meaningful opportunities for customers to learn from one another and deepen their relationship with Airtable.
• Improve Community Operations
• Build the operational foundation needed to support a growing portfolio of programs.

Program Manager, Community

Account Executive

• Manage and grow a large portfolio of education and SLED accounts, driving consistent net-new and renewal revenue
• Source, close, and renew deals with high activity-to-close conversion rates and disciplined pipeline management
• Maintain accurate forecasting, strong CRM hygiene, and low pipeline slippage across a fast-moving, high-volume book of business
• Prioritize accounts and opportunities efficiently to maximize ARR and quota attainment
• Execute repeatable sales processes while identifying opportunities for improvement
• Build strong relationships with public sector customers, understanding their unique needs and procurement cycles

Account Executive, SLED

• Serve as the primary delivery lead for enterprise customers.
• Run delivery across all workstreams: internal team and external partners.
• Own the project plan end to end: scope, schedule, budget, risk register.
• Make technical sequencing decisions based on platform constraints.
• Guide customers through AI workflow transformation and manage organizational dynamics.
• Utilize AI tools actively in delivery operations.
• Manage scope formally and track change requests.
• Sequence work across Agile sprint cycles and Waterfall delivery milestones.
• Hold external partners accountable across organizational boundaries.
• Coordinate compliance, security, access management in regulated environments.
• Keep executive stakeholders accurately informed.

Program Manager, Professional Services

• Serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome
• Run delivery across all workstreams: managing progress, blockers, and alignment simultaneously
• Own the project plan end to end: scope, schedule, budget, risk register
• Make technical sequencing decisions when constraints force tradeoffs
• Guide customers through AI workflow transformation
• Manage scope formally: track change requests and run the change order process
• Sequence work across Agile sprint cycles and Waterfall delivery milestones
• Hold external partners accountable across organizational boundaries
• Coordinate compliance, security, access management approvals

Consultant

• Run recurring customer sessions with the operators and builders who will live in the system, surfacing the ground-level realities that change what gets built and how.
• Build the interfaces, field agents, automations, data models, and integrations that translate a solution vision into working systems.
• Make the calls that close the gap between designed and real: when user feedback signals a design issue, bring the solution, not just the flag.
• Build efficiently with AI and reinvest the saved time in customer engagement; customer-facing time is actively measured and valued on this team.
• QA your own work against how users will actually behave, not just whether automations fire correctly.
• Create reusable build patterns that extend impact beyond individual engagements.
• Achieve full Airtable platform proficiency within 90 days; advanced work across interfaces, automations, data modeling, and integrations is the baseline expectation.

Delivery Consultant

Solutions Engineer

• Push to recommendations faster.
• Recommend changes beyond the platform when the engagement calls for it: process redesign, workflow ownership, how work moves between teams and between humans and agents.
• Design end-to-end solutions that translate existing enterprise workflows into architectures where humans and agents operate together.
• Identify where agentic workflows create real leverage and design the handoffs that make them reliable in production.
• Navigate organizational complexity: build coalitions, manage stakeholders with competing priorities, and find the internal champions who sustain momentum.
• Create reusable solution patterns and reference architectures that extend impact beyond individual engagements.
• Stay involved through delivery. Adapt the design as customer reality evolves. Hold accountability for what gets built.

Senior Solutions Architect

Social Media Manager

• Design and own an overarching social media strategy with a clear point of view, and develop channel-specific approaches that reflect the distinct dynamics of LinkedIn, X, TikTok, YouTube, Reddit, and emerging platforms.
• Define the strategic framework that governs content priorities, platform investment, voice, and cadence across channels and evolve it as the landscape shifts.
• Build and iterate on AI-powered workflows that reduce time spent on repetitive tasks, freeing up more bandwidth for high-leverage strategic and creative work.
• Treat AI fluency as a strategic advantage, staying current on how the tools themselves are evolving and factoring that into how Airtable shows up in the AI conversation on social.
• Write platform-native copy that earns engagement and sounds like a human wrote it.
• Stay ahead of AI and tech trends not as a passive observer, but as someone who synthesizes what's happening and translates it into differentiated, timely social narratives.
• Finds insights from analytics, emerging trends, or from internal teams and turn them into always-on content pillars on social.
• Identify and monitor KPIs and success metrics per platform, and use them to sharpen strategy over time.
• Collaborate with Marketing, Creative, Events and agency partners to build cohesive narratives that are adapted for each channel.
• Proactively develop and refine agentic AI workflows to streamline the social workstream. Build and manage agents that assist with content research, drafting, performance monitoring, and more.
• Plan, create, schedule, and publish high-quality content (copy, video, images, stories, reels) across all social channels, maintaining brand voice while tailoring to platform context.
• Own the social content calendar end-to-end, ensuring posts are timely, relevant, and on-brand.
• Exceptional copywriter with high attention to detail.
• Show up on camera as a confident, natural talent and a representative of Airtable— whether for short-form video, demos, commentary, or thought leadership content.
• Engage actively with followers, respond to comments and DMs, and moderate conversations to build community and brand trust.
• Collaborate with performance marketing on paid social media to support traffic and conversion goals.
• Track, analyze, and report on key performance metrics weekly and monthly.
• Use data to drive ongoing content optimization and strategic refinement.
• A/B test content formats, posting times, and engagement tactics to improve performance.

Director, AI Transformation – Customer Success

Program Manager, Community

Account Executive, SLED

Program Manager, Professional Services

Program Manager, Professional Services

Delivery Consultant

Senior Solutions Architect

Senior Social Media Manager