Director, AI Transformation – Customer Success

Airtable

Director of AI Transformation & Customer Success leading Airtable's customer success efforts. Overseeing high touch engagements to drive customer outcomes and AI adoption.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesLead💰 $223,000 - $316,200 per yearWebsite

About the role

Key responsibilities & impact

Lead Airtable's global High Touch Customer Success organization
Redefine traditional Customer Success model leading to transformation
Develop scalable transformation methodologies
Own key metrics like retention and customer health
Foster a culture of customer obsession and accountability

Requirements

What you’ll need

12+ years driving transformation and organizational adoption
Experience leading large teams across multiple regions and cultures
AI experience to guide customers
Data-driven with operational rigor and systems thinking
Comfortable engaging senior leaders

Benefits

Comp & perks

Opportunity to receive benefits
Restricted stock units
Incentive compensation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

transformation methodologiesdata-driven decision makingoperational rigorsystems thinkingAI experience

Soft Skills

leadershipcustomer obsessionaccountabilitycross-cultural communicationengagement with senior leaders