Aeroflow Health

Manager

• Serve as the primary point of coordination between Business Units and Technology teams for feature delivery
• Partner with Digital Product Managers to translate business priorities into clear, executable delivery plans
• Coordinate delivery activities across Engineering, QA, UX, Compliance, Project Managers, and other stakeholders
• Maintain visibility into dependencies, risks, constraints, and delivery sequencing
• Own delivery predictability by proactively managing dependencies, risks, scope, and execution timelines to help teams consistently meet commitments and delivery objectives
• Escalate delivery risks and blockers clearly and early
• Ensure delivery execution aligns with Aeroflow’s customer experience expectations, operational standards, and regulatory requirements
• Own the structure, accuracy, and integrity of Jira delivery artifacts including Initiatives, Epics, Stories, Tasks, and Sub-Tasks
• Apply Business Unit–defined prioritization frameworks and FIT scoring to ensure Jira priorities align with strategic business goals
• Maintain alignment between Jira priorities, delivery sequencing, dependencies, and expected business outcomes
• Ensure work is appropriately decomposed and organized at the correct level of granularity
• Partner with Engineering Managers to ensure tasks are actionable, technically feasible, and appropriately estimated
• Ensure Quality engagement occurs at the appropriate stages of the delivery lifecycle
• Ensure all work entering execution is development-ready with clearly defined scope, dependencies, acceptance criteria, and supporting documentation
• Coordinate with UX, Quality, Engineering, Compliance, and stakeholders to ensure all required delivery inputs are complete before development begins
• Confirm UX designs, requirements, dependencies, risk considerations, and acceptance criteria are validated and available prior to execution
• Define and track delivery performance metrics including throughput, predictability, cycle time, SLA adherence, and delivery quality indicators
• Provide clear, business-relevant reporting and delivery visibility to stakeholders
• Lead delivery retrospectives and continuous improvement efforts
• Identify systemic delivery challenges and propose improvements to tooling, process, coordination, or operational workflows

Technical Product Delivery Manager

Paralegal

• Manage contract lifecycle processes, including intake, routing, drafting support, execution, renewals, and document administration
• Draft, organize, maintain, and track agreements, templates, playbooks, legal correspondence, and other legal documentation
• Support a variety of healthcare and corporate contracts, including vendor agreements, NDAs, BAAs, and payer agreements
• Maintain legal repositories, trackers, and document management systems, while helping improve legal workflows, processes, and operational efficiency
• Conduct legal, regulatory, and healthcare-related research and prepare materials, analyses, and documentation to support business, compliance, operational, and risk-related initiatives
• Coordinate cross-functionally with Legal, Compliance, Operations, and business stakeholders to gather information, manage requests, and support issue resolution
• Support legal operations, including licensing, audits, litigation, document requests, internal communications, and other legal and operational matters
• Assist with special projects and evolving team priorities, bringing a proactive, solution-oriented approach to building scalable processes and improving ways of working

Paralegal – Healthcare Legal Operations, Contracts

DevOps Engineer

• Lead the Product Delivery Platform Engineering team ensuring engineering teams have the systems, tooling, and operational capabilities required to build and operate software effectively at scale
• Design, build, and operate platform capabilities that enable teams to build, deploy, and run software efficiently
• Establish delivery systems that are repeatable, low-risk, reliable, and auditable
• Drive platform strategy, standards, and adoption across engineering teams
• Continuously improve engineering effectiveness through automation and standardization
• Develop and maintain standardized deployment pipelines for internal applications, ecommerce products, and shared services
• Create tools, templates, automation, and self-service capabilities that improve developer productivity
• Manage platform standards for monitoring, logging, tracing, alerting, and operational visibility

Senior Manager, Platform Engineering – AWS, DevOps

Program Manager

• Coordinate and drive execution across multiple initiatives, pilots, and early-stage programs
• Translate high-level ideas into clear plans, timelines, and deliverables
• Build and maintain program roadmaps with defined ownership and milestones
• Lead working sessions, project meetings, and regular check-ins across teams
• Partner with stakeholders across Product, Engineering, Clinical, Marketing, and Operations
• Ensure alignment and communication across teams to keep initiatives moving forward
• Capture key decisions, risks, and action items from meetings
• Track milestones, dependencies, and timelines across programs
• Follow up on commitments and ensure deliverables are completed
• Identify and escalate blockers early
• Support the development of workflows, intake processes, and program structures
• Help transition pilots into more scalable and repeatable programs
• Contribute to reporting, summaries, and program visibility

Program Manager, Emerging Markets

Call Center Representative

• Design, develop, and maintain custom call flows, chat flows, and email distribution workflows
• Coordinate and lead contact center technology initiatives
• Partner with stakeholders to define requirements and manage delivery timelines
• Build and configure Zoom Virtual Assistant solutions
• Act as a bridge between business users and technical teams
• Gather, document, and refine functional requirements
• Support testing, validation, and rollout of new features
• Support contact center system administration related to call routing and queues, user setup, etc.
• Collaborate with technical partners on integrations and troubleshooting

Contact Center Administrator

Sales

• Develop and execute a unified go-to-market strategy across all field sales channels supporting the business units and corporate strategy.
• Lead strategy development for both existing business lines and net new initiatives, including emerging market opportunities (e.g., clinical verticals, Care Compass, and future growth areas).
• Translate enterprise strategy into actionable, scalable sales plans across regions, channels, and customer segments.
• Ensure alignment and consistency in how Aeroflow goes to market across all external-facing teams.
• Build and lead a fully integrated sales organization, bringing together:
• ○ National Sales and Accounts
• ○ Territory Management
• ○ Field Marketing
• ○ Health Plan Solutions Sales
• Establish a shared services model that supports multiple business units rather than siloed sales teams.
• Develop and mentor a high-performing, multi-tiered leadership team; establishing a culture of clarity and ownership where structure, performance expectations, and accountability are clearly defined across all levels.
• Foster a high-performance culture focused on ownership, collaboration, and results.
• Assume ownership of Health Plan Sales and National Accounts, transitioning responsibilities from existing leadership.
• Partner closely with internal stakeholders to ensure continuity, alignment, and growth in payer relationships.
• Drive expansion of payer partnerships, strategic accounts, and enterprise-level opportunities.
• Position Aeroflow as a preferred partner through innovative, value-driven solutions.
• Serve as a highly visible leader across the organization, partnering closely with senior stakeholders across business units and functions.
• Collaborate with leaders across Sales, Marketing, Strategy, Payor Relations, Clinical, and Operations to drive alignment and execution.
• Build strong, trust-based partnerships across key stakeholders to support a unified commercial approach.
• Communicate effectively with executive leadership, providing insights, recommendations, and strategic direction.
• Champion a data-driven sales culture, using insights to inform strategy, validate decisions, and optimize performance.
• Analyze sales data, market trends, and customer insights to identify opportunities and refine go-to-market strategies.
• Translate complex data into clear, actionable strategies that drive measurable results.
• Oversee performance metrics including pipeline health, forecasting accuracy, territory performance, and ROI on sales and marketing efforts.
• Own national revenue performance across all field and payer-facing sales channels.
• Oversee forecasting, quota setting, and territory alignment to ensure attainment of organizational goals.
• Maintain budget oversight, including expenses related to client engagement, travel, and entertainment.
• Ensure effective allocation of resources to maximize return on investment.
• Lead national territory design, deployment strategy, and expansion planning.
• Identify high-growth markets and oversee entry strategies, including hiring and resource allocation.
• Ensure field teams are equipped with the tools, insights, and support needed to succeed.
• Oversee field marketing to ensure alignment with sales priorities and market strategy.
• Drive integration between marketing and sales to enhance demand generation and customer engagement.
• Ensure consistent messaging and execution across all regions and channels.
• Champion a strong, performance-driven sales culture across the organization.
• Support and help shape key engagement initiatives such as the National Sales Summit and President’s Club, reinforcing their importance to the broader organization.
• Partner with internal teams to bring these initiatives to life while serving as a visible champion of their purpose and impact.
• Inspire, motivate, and engage teams through clear vision, communication, and leadership presence.
• Continuously assess and evolve the structure of the commercial organization to support growth.
• Lead organizational design decisions across teams, roles, and leadership layers.
• Drive scalability, efficiency, and clarity as the organization expands.

Vice President, Field Marketing, Health Plan Sales

Director

• Implement strategic sales plans developed by senior management to achieve business objectives and revenue targets.
• Identify new market opportunities and contribute to action plans to drive growth.
• Build and maintain strong relationships with key clients, partners, and stakeholders.
• Understand customer needs, address concerns, and provide effective solutions to drive customer satisfaction and retention.
• Monitor and analyze sales data to forecast future sales trends and opportunities.
• Provide regular and accurate sales reports to the senior sales manager, highlighting key performance indicators and areas for improvement.
• Attend regular sales training sessions to enhance skills and knowledge.
• Foster a culture of continuous learning and professional development to improve overall sales effectiveness.
• Follow and refine the established sales process to maximize efficiency and productivity.
• Implement best practices and sales methodologies to streamline operations.
• Stay informed about industry trends, market developments, and competitor activities.
• Use market insights to identify competitive advantages and position the company's products/services effectively.
• Collaborate with the marketing team to create compelling sales presentations, pitches, and sales collateral.
• Effectively communicate the value proposition and unique selling points of the company's offerings.
• Assist in negotiations with clients and close sales deals.
• Ensure contract compliance and support the negotiation process to secure favorable agreements for the company.
• Participate in performance metrics and evaluation systems to assess individual sales performance.
• Receive constructive feedback and coaching to improve performance and achieve sales targets.
• Monitor and manage the sales pipeline to ensure a steady flow of prospects and opportunities.
• Prioritize leads and opportunities for optimal conversion rates.
• Gather and analyze customer feedback to identify areas for improvement and potential product enhancements.
• Stay updated on market trends and customers’ needs to adapt sales strategies accordingly.
• Collaborate with other departments, such as marketing, product development, and customer support, to align sales efforts with overall company objectives and foster a customer-centric approach.
• Ensure all sales activities comply with industry regulations, company policies, and ethical standards.
• Uphold the company's reputation and integrity in all interactions with customers and partners.
• Maintain knowledge of and compliance with laws, regulations, and policies.
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned #OSR-1