Aeroflow Health

General

• Make eligibility determinations and approval or denial decisions for employee leave and accommodation requests by evaluating the full scope of applicable federal, state, and local laws (including FMLA, ADA, PWFA, and state-specific programs).
• Independently assess complex and overlapping leave scenarios to determine appropriate leave designation, duration, and compliance requirements.
• Administer employee leave of absence programs, including but not limited to FMLA, ADA, PWFA, personal, parental, military, and state-specific leave laws.
• Serve as the primary point of contact for employees and managers regarding leave policies, eligibility, and processes.
• Process leave requests, track leave usage, and maintain accurate documentation in HRIS or leave management systems.
• Partner with employees, managers, and HRBPs, and HR leadership to facilitate leave accommodations and return-to-work plans, in compliance with ADA and other regulations.
• Ensure compliance with all applicable laws (FMLA, ADA, HIPAA, PWFA, state regulations) and internal policies.
• Coordinate with payroll, benefits, and other internal teams to ensure proper benefit continuation and compensation during leave.
• Analyze trends in leave utilization and internal processes to identify opportunities to better support employees and facilitate a more smooth and efficient process.
• Manage and oversee communication with third-party leave administrators (if applicable), while retaining internal ownership of leave determinations, compliance decisions, and case resolution.
• Prepare and distribute required notices and documentation within required timeframes.
• Stay current on changes to leave-related laws and recommend process or policy updates as needed.
• Prepare ongoing and ad-hoc reporting and analytics related to leave trends and utilization.
• Support reporting and documentation questions as needed for internal use, reporting, and compliance audits.
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance.
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule.
• Other job duties assigned.

Leave Specialist

Product Designer

• Own Canopie’s patient and member-facing product end-to-end - the roadmap, prioritization calls and the experience - across the member-facing app, clinical delivery tools, and partner-facing reporting interfaces
• Set and continuously reprioritize the Canopie product roadmap, running tests and iterating across onboarding, engagement, clinical workflows, and partner needs
• Define success in outcome terms - activation, engagement depth, clinical monitoring and engagement, retention - and move those numbers through product and design decisions
• Keep leadership continuously informed - maintain a proactive decision and progress rhythm with the VP of Maternal Health
• Own the full design lifecycle from discovery and user research to wireframes, high-fidelity mockups, and production-ready specs for the Canopie product suite
• Lead UX research with members (pregnant and postpartum women), clinicians, and health plan partners
• Set and maintain the Canopie design system, ensuring visual and interaction consistency across mobile (iOS/Android) and web platforms
• Partner closely with engineering to ensure designs are implemented with fidelity

Product and Design Lead

Account Manager

• Serve as the primary operational point of contact for Canopie’s health plan and program partners
• Own day-to-day communication and ongoing relationship maintenance
• Coordinate and support regular partner check-ins and quarterly business reviews (QBRs)
• Track partner commitments, open items, and follow-ups; proactively flag risks and drive resolution across internal teams
• Manage onboarding workflows for new partners
• Maintain organized partner documentation including program configurations, contact records, and escalation histories
• Own the production, packaging, and presentation of recurring and ad hoc partner-facing reporting
• Build and maintain clear, accurate dashboards and reports that give partners confidence in their program performance
• Support internal reporting that informs clinical operations and leadership decision-making

Manager, Partnerships

Marketing

• Own the strategy, execution, and performance of all lifecycle email, SMS, and MMS campaigns.
• Proactively identify opportunities, develop strategic recommendations, and present data-backed solutions to improve lifecycle performance, customer experience, and business outcomes.
• Define business priorities and desired outcomes for automated journeys (onboarding, education, conversion, resupply reminders, cross-sell opportunities) in consultation with Marketing leadership and aligned to business unit goals.
• Develop and maintain a detailed lifecycle marketing journey map across email, SMS, and MMS touchpoints, using it to identify gaps and opportunities for engagement and conversion.
• Collaborate with Marketing and cross-functional partners to ensure alignment with the broader customer experience.
• Prioritize lifecycle initiatives based on business impact, customer value, technical complexity, and organizational priorities.
• Drive segmentation and personalization strategies to deliver relevant, timely communications based on customer behavior and lifecycle stage.
• Ensure lifecycle campaigns complement site experiences, landing pages, and broader funnel initiatives.
• Develop content strategy and write copy for lifecycle channels (email, SMS, MMS) that resonate with moms at each stage of her customer journey.
• Partner with Brand Marketing and Creative to ensure lifecycle messaging aligns with overall content themes, brand storytelling, tone, and design standards.
• Own lifecycle marketing priorities in Braze, defining business requirements and campaign goals in collaboration with the MarTech team for technical execution and platform expertise.

Lifecycle Marketing Manager – Mom and Baby

Director

• Implement strategic sales plans developed by senior management to achieve business objectives and revenue targets.
• Identify new market opportunities and contribute to action plans to drive growth.
• Build and maintain strong relationships with key clients, partners, and stakeholders.
• Understand customer needs, address concerns, and provide effective solutions to drive customer satisfaction and retention.
• Monitor and analyze sales data to forecast future sales trends and opportunities.
• Provide regular and accurate sales reports to the senior sales manager, highlighting key performance indicators and areas for improvement.
• Attend regular sales training sessions to enhance skills and knowledge.
• Foster a culture of continuous learning and professional development to improve overall sales effectiveness.
• Follow and refine the established sales process to maximize efficiency and productivity.
• Implement best practices and sales methodologies to streamline operations.
• Stay informed about industry trends, market developments, and competitor activities.
• Use market insights to identify competitive advantages and position the company's products/services effectively.
• Collaborate with the marketing team to create compelling sales presentations, pitches, and sales collateral.
• Effectively communicate the value proposition and unique selling points of the company's offerings.
• Assist in negotiations with clients and close sales deals.
• Ensure contract compliance and support the negotiation process to secure favorable agreements for the company.
• Participate in performance metrics and evaluation systems to assess individual sales performance.
• Receive constructive feedback and coaching to improve performance and achieve sales targets.
• Monitor and manage the sales pipeline to ensure a steady flow of prospects and opportunities.
• Prioritize leads and opportunities for optimal conversion rates.
• Gather and analyze customer feedback to identify areas for improvement and potential product enhancements.
• Stay updated on market trends and customers’ needs to adapt sales strategies accordingly.
• Collaborate with other departments, such as marketing, product development, and customer support, to align sales efforts with overall company objectives and foster a customer-centric approach.
• Ensure all sales activities comply with industry regulations, company policies, and ethical standards.
• Uphold the company's reputation and integrity in all interactions with customers and partners.
• Maintain knowledge of and compliance with laws, regulations, and policies.
• Maintain HIPAA/patient confidentiality.
• Regular and reliable attendance as assigned by your schedule.
• Other job duties assigned.

Director, Health Plan Solutions

Credentialing Coordinator

• Manage and submit government (Medicaid) and commercial payer credentialing and revalidation applications
• Proactively communicate with payers regarding application status, documentation needs, and approval timelines
• Maintain accurate, organized credentialing records and supporting documentation
• Partner cross-functionally with Compliance, Legal, Provider Relations, Corporate Development, and Emerging Markets teams
• Obtain and submit insurance certificates, surety bonds, accreditation documentation, and annual filings
• Prepare and process attestations, provider directory verifications, and roster submissions
• Track and process license renewals related to provider enrollment
• Complete CHOW submissions and other payer-specific updates
• Maintain digital credentialing files and submission records
• Process inbound payer communications, including physical mail received in-office

Technical Product Manager

• Own Delivery Execution: Serve as the primary delivery owner for digital product initiatives from planning through release.
• Partner closely with Digital Product Managers to translate business priorities into executable delivery plans.
• Coordinate work across Engineering, UX, QA, Compliance, and Business stakeholders.
• Drive accountability across teams by proactively following up on commitments, removing blockers, and maintaining delivery momentum.
• Identify risks, dependencies, and tradeoffs early while communicating them clearly to stakeholders.
• Ensure delivery timelines remain realistic, transparent, and aligned with business expectations. Escalate issues appropriately while maintaining forward progress.
• Own Delivery Readiness: Serve as the operational gatekeeper for work entering Engineering.
• Ensure initiatives are truly ready before development begins by confirming: business requirements are complete, UX prototypes have been reviewed, validated, and approved, acceptance criteria are clearly defined, dependencies have been identified, compliance considerations have been addressed, Engineering has sufficient information to execute effectively.
• Build strong partnerships with Engineering Managers, Product Managers, UX Designers, QA, and Business leaders.
• Improve Delivery Operations: Own the quality and organization of Jira initiatives, epics, stories, and related delivery artifacts. Maintain healthy backlogs and delivery workflows. Coordinate sprint planning, backlog refinement, and release readiness using Agile practices pragmatically—not ceremonially. Continuously improve delivery processes, team coordination, and operational visibility.

Technical Product Delivery Manager

Manager

• Driving Operational Initiatives: Partner with operational leaders and subject matter experts to understand business priorities and translate them into actionable execution plans. Coordinate initiatives across Operations, Call Center, Billing, Customer Experience, and Leadership teams. Assist in defining project scope, priorities, timelines, and success criteria. Support operational rollouts, process improvements, system implementations, and strategic initiatives. Drive measurable progress against key business objectives and operational goals.
• Stakeholder Alignment & Accountability: Serve as a central point of coordination across multiple teams and stakeholders. Create clarity around ownership, responsibilities, timelines, and next steps. Facilitate project meetings, working sessions, and stakeholder discussions. Ensure commitments are completed by maintaining strong follow-up, accountability, and communication rhythms. Build trusted relationships with stakeholders and help navigate competing priorities and perspectives.
• Project Execution & Continuous Improvement: Develop and maintain project plans, action items, risk logs, and initiative documentation. Proactively identify risks, blockers, and dependencies and work with stakeholders to resolve them. Establish practical project management processes that fit the needs of the business and improve execution. Create visibility into project status, milestones, and outcomes through reporting and stakeholder updates. Recommend process improvements that increase efficiency, consistency, and operational effectiveness.
• Compliance & Organizational Responsibilities: Maintain HIPAA and patient confidentiality requirements. Ensure compliance with applicable laws, regulations, and company policies. Maintain regular and reliable attendance as assigned. Perform additional duties and responsibilities as needed.

Strategic Programs Manager, Urology

• Serve as the primary point of coordination between Business Units and Technology teams for feature delivery
• Partner with Digital Product Managers to translate business priorities into clear, executable delivery plans
• Coordinate delivery activities across Engineering, QA, UX, Compliance, Project Managers, and other stakeholders
• Maintain visibility into dependencies, risks, constraints, and delivery sequencing
• Own delivery predictability by proactively managing dependencies, risks, scope, and execution timelines to help teams consistently meet commitments and delivery objectives
• Escalate delivery risks and blockers clearly and early
• Ensure delivery execution aligns with Aeroflow’s customer experience expectations, operational standards, and regulatory requirements
• Own the structure, accuracy, and integrity of Jira delivery artifacts including Initiatives, Epics, Stories, Tasks, and Sub-Tasks
• Apply Business Unit–defined prioritization frameworks and FIT scoring to ensure Jira priorities align with strategic business goals
• Maintain alignment between Jira priorities, delivery sequencing, dependencies, and expected business outcomes
• Ensure work is appropriately decomposed and organized at the correct level of granularity
• Partner with Engineering Managers to ensure tasks are actionable, technically feasible, and appropriately estimated
• Ensure Quality engagement occurs at the appropriate stages of the delivery lifecycle
• Ensure all work entering execution is development-ready with clearly defined scope, dependencies, acceptance criteria, and supporting documentation
• Coordinate with UX, Quality, Engineering, Compliance, and stakeholders to ensure all required delivery inputs are complete before development begins
• Confirm UX designs, requirements, dependencies, risk considerations, and acceptance criteria are validated and available prior to execution
• Define and track delivery performance metrics including throughput, predictability, cycle time, SLA adherence, and delivery quality indicators
• Provide clear, business-relevant reporting and delivery visibility to stakeholders
• Lead delivery retrospectives and continuous improvement efforts
• Identify systemic delivery challenges and propose improvements to tooling, process, coordination, or operational workflows

Paralegal

• Manage contract lifecycle processes, including intake, routing, drafting support, execution, renewals, and document administration
• Draft, organize, maintain, and track agreements, templates, playbooks, legal correspondence, and other legal documentation
• Support a variety of healthcare and corporate contracts, including vendor agreements, NDAs, BAAs, and payer agreements
• Maintain legal repositories, trackers, and document management systems, while helping improve legal workflows, processes, and operational efficiency
• Conduct legal, regulatory, and healthcare-related research and prepare materials, analyses, and documentation to support business, compliance, operational, and risk-related initiatives
• Coordinate cross-functionally with Legal, Compliance, Operations, and business stakeholders to gather information, manage requests, and support issue resolution
• Support legal operations, including licensing, audits, litigation, document requests, internal communications, and other legal and operational matters
• Assist with special projects and evolving team priorities, bringing a proactive, solution-oriented approach to building scalable processes and improving ways of working

Paralegal – Healthcare Legal Operations, Contracts

DevOps Engineer

• Lead the Product Delivery Platform Engineering team ensuring engineering teams have the systems, tooling, and operational capabilities required to build and operate software effectively at scale
• Design, build, and operate platform capabilities that enable teams to build, deploy, and run software efficiently
• Establish delivery systems that are repeatable, low-risk, reliable, and auditable
• Drive platform strategy, standards, and adoption across engineering teams
• Continuously improve engineering effectiveness through automation and standardization
• Develop and maintain standardized deployment pipelines for internal applications, ecommerce products, and shared services
• Create tools, templates, automation, and self-service capabilities that improve developer productivity
• Manage platform standards for monitoring, logging, tracing, alerting, and operational visibility

Leave Specialist

Product and Design Lead

Manager, Partnerships

Lifecycle Marketing Manager – Mom and Baby

Director, Health Plan Solutions

Credentialing Coordinator

Technical Product Delivery Manager

Strategic Programs Manager, Urology

Technical Product Delivery Manager

Paralegal – Healthcare Legal Operations, Contracts

Senior Manager, Platform Engineering – AWS, DevOps