Aeroflow Health

Account Manager

• Handling a high-volume number of both incoming and outgoing phone calls daily
• Updating account information, such as: product needs, insurance, contact information, etc.
• Placing resupply orders for current patients that receive incontinence supplies and catheters
• Researching insurance payer requirements and understanding reimbursement procedures
• Troubleshooting equipment problems and offering product changes
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned

Customer Account Representative – Urology

Director

• Lead all external audits, including Medicaid, Medicare, and commercial payors
• Serve as the primary point of contact for commercial and payor audits
• Oversee audit responses, rebuttals, corrective action plans, and appeals
• Partner with Legal to ensure the company speaks with one voice during audits
• Track audit outcomes, recoupments, pre-pay activity, and financial exposure
• Design and implement a robust internal audit and monitoring program, built from the ground up
• Use audit findings to inform policy updates, training, and operational improvements
• Identify root causes and drive sustainable remediation across teams
• Advise executive leadership on audit risk, mitigation strategies, and resource needs
• Lead and develop audit staff, setting expectations and raising performance
• Navigate audits across multiple state Medicaid manuals, understanding the nuance and variation by state
• Operate effectively within a large, multi-state, national organization

Director of Payor Audits

IT Support

• Support external healthcare claims audits, including pre-pay and post-pay audits
• Coordinate and prepare timely audit responses, including medical records and supporting documentation
• Participate in audit review cycles, including record requests, findings review, rebuttals, appeals, and recoupment processes
• Review audit findings for consistency, accuracy, and alignment with applicable policies
• Help identify trends, risks, and recurring audit issues across claims and business units
• Partner with internal business units to gather information needed to support audits
• Communicate audit findings clearly, including explaining where gaps exist and why audits may be failing
• Work collaboratively with teams to identify what changes or controls need to be put in place to improve audit outcomes
• Translate audit results into actionable insights that support front-end process improvement
• Support ongoing audit readiness initiatives and internal monitoring efforts

Audit Specialist

• Aeroflow Health is looking for an ambitious and hardworking Territory Manager to help us increase our sales revenues and drive customer relationships within an assigned geographical area
• Work closely with National Sales Director to effectively promote Sleep products and services to appropriate referral sources
• Identify new opportunities while maintaining good relationships with current referral sources
• Devise effective territory sales and marketing strategies by analyzing the data available
• Make effective sales calls on various health care professionals and facilities within assigned territory
• Meet with customers to address concerns and provide solutions
• Develop a regular call cycle with key decision-makers
• Effectively present products and services to prospective customers
• Participate in industry or promotional events (e.g. trade shows) to cultivate customer relationships
• Maintain records of sales calls and follow-up in company CRM
• Communicate with sales leadership via reporting, forecasting, planning, and territory performance
• Assess sales performance according to KPIs
• Become an expert on third-party reimbursement, equipment, services, and necessary documentation
• Monitor competition within assigned region
• Maintain proper documentation for expenses and request reimbursement on a bi-monthly basis
• Adheres to company policies regarding compliance and confidentiality
• Maintain HIPAA/patient confidentiality

Territory Manager – Sleep

Therapist

• Assist with telemedicine and in-home CPAP and BiPAP setups with patients and their families
• Start with one 8 hour shift per week utilizing telehealth and in-home services
• Potential to transition into a 3 12 hour full time position based on necessity
• Maintain HIPAA/patient confidentiality during telehealth appointments
• Regular and reliable attendance as assigned by your schedule

PRN Respiratory Therapist/Registered Nurse

Program Manager

• Design, develop, and implement comprehensive and multi-faceted learning programs for individual contributors, managers, and senior leaders.
• Collaborate with stakeholders to identify learning needs and gaps, ensuring alignment with organizational goals.
• Define selection criteria and process, manage the communications plan and Architect program structure and facilitate learning sessions and experience to drive consistent, tiered training across programs.
• Support program participants through the duration of the program ensuring their personal success and program value.
• Establish metrics for measuring the effectiveness of learning programs and strategies, and modify programs based on feedback and outcomes.
• Conduct regular assessments to gauge progress towards organizational development goals.
• Lead the development and continuous improvement of the manager development strategy, fostering management and leadership capabilities across all levels.
• Create tailored learning experiences that promote effective leadership practices and enhance managerial skills.
• Plan and execute the annual Leaders Forum, ensuring it provides value through engaging content, networking opportunities, and professional development resources.
• Evaluate and select the appropriate skill inventory to serve as the foundation for learning and development across the company.

Customer Account Representative – Urology

Director of Payor Audits

Audit Specialist

Territory Manager – Sleep

PRN Respiratory Therapist/Registered Nurse

Learning & Development Program Manager