Strategic Programs Manager, Urology

Aeroflow Health

Urology Operations Program Manager driving operational initiatives and stakeholder alignment at Aeroflow Health. Proven leadership in project management essential for success in a dynamic healthcare environment.

Posted 6/23/2026full-timeAsheville • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Driving Operational Initiatives: Partner with operational leaders and subject matter experts to understand business priorities and translate them into actionable execution plans. Coordinate initiatives across Operations, Call Center, Billing, Customer Experience, and Leadership teams. Assist in defining project scope, priorities, timelines, and success criteria. Support operational rollouts, process improvements, system implementations, and strategic initiatives. Drive measurable progress against key business objectives and operational goals.
Stakeholder Alignment & Accountability: Serve as a central point of coordination across multiple teams and stakeholders. Create clarity around ownership, responsibilities, timelines, and next steps. Facilitate project meetings, working sessions, and stakeholder discussions. Ensure commitments are completed by maintaining strong follow-up, accountability, and communication rhythms. Build trusted relationships with stakeholders and help navigate competing priorities and perspectives.
Project Execution & Continuous Improvement: Develop and maintain project plans, action items, risk logs, and initiative documentation. Proactively identify risks, blockers, and dependencies and work with stakeholders to resolve them. Establish practical project management processes that fit the needs of the business and improve execution. Create visibility into project status, milestones, and outcomes through reporting and stakeholder updates. Recommend process improvements that increase efficiency, consistency, and operational effectiveness.
Compliance & Organizational Responsibilities: Maintain HIPAA and patient confidentiality requirements. Ensure compliance with applicable laws, regulations, and company policies. Maintain regular and reliable attendance as assigned. Perform additional duties and responsibilities as needed.

Requirements

What you’ll need

3+ years of experience in project management, program management, implementation management, operations leadership, consulting, account management, customer success, or similar roles
Demonstrated ability to coordinate initiatives involving multiple stakeholders and competing priorities
Experience driving projects or operational initiatives from planning through execution
Strong organizational, prioritization, and time management skills
Excellent verbal and written communication skills
Ability to build relationships and influence outcomes without direct authority
Experience working in fast-paced, evolving environments
Proficiency with project documentation, reporting, and collaboration tools
Strong problem-solving and critical-thinking abilities.
Experience in healthcare, DME, payer, revenue cycle, or insurance-related environments (preferred)
Experience supporting call center or customer support operations (preferred)
Experience managing client-facing projects or agency-based project work (preferred)
Exposure to Jira, Confluence, Asana, Monday.com, Smartsheet, or similar tools (preferred)
Experience supporting operational transformations, process improvements, or system implementations (preferred)
Experience working within rapidly growing organizations (preferred)
PMP, CAPM, Agile, Scrum, Lean, or related certifications (preferred)

Benefits

Comp & perks

Competitive Pay
Health Plans with FSA or HSA options
Dental, and Vision Insurance
Optional Life Insurance
401K with Company Match
12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
Additional Parental benefits to include fertility stipends, free diapers, breast pump
Paid Holidays
PTO Accrual from day one
Employee Assistance Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprogram managementimplementation managementoperations leadershipaccount managementcustomer successprocess improvementssystem implementationsrisk managementproject documentation

Soft Skills

organizational skillsprioritization skillstime management skillsverbal communicationwritten communicationrelationship buildinginfluence without authorityproblem-solvingcritical thinkingstakeholder management

Certifications

PMPCAPMAgileScrumLean