Advance Auto Parts

Sales

• Safely deliver parts to customers as needed
• Pick and stage parts for customer orders
• Pick up returns and cores
• Drop off weekly / monthly sales flyer
• Daily collection of credit accounts
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• General stocking including truck stocking and back stock

Salesperson, Store Driver

Account Manager

• Sell or oversee the selling of automotive products
• Work with District Leaders and General Managers
• Implement new Commercial Sales programs
• Visit assigned accounts and make sales calls
• Maintain database of account sales call activity
• Communicate with Store Team regularly
• Provide feedback to business partners
• Partner in the development and retention of Commercial Parts Pros
• Assist in other functions as assigned

Customer Account Manager

• Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts
• Implement new Commercial Sales programs, as well as support current programs
• Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers.
• Maintain database of account sales call activity, etc.
• Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met
• Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company
• Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities
• Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.

Ecommerce

• Maintains composure while de-escalating customer issues
• Maintains and updates customers information in a case management system
• Close sales, upsell and process credit card payments
• Provide first level website technical support
• Follows up on outstanding items to issue completion
• Document each customer interaction in a case management system
• Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores
• Provide guidance through the Advance Auto Parts online shopping experience
• Work with external shipping contractors to assist customers with domestic issues and claims
• Address and resolve post-order questions regarding shipping, billing, and delivery
• Partner with other departments and store team members to resolve customers concerns
• Responsible for working incoming cases
• Provide knowledgeable answers to questions about products, pricing and availability
• Maintain Advance Auto Parts product and policy knowledge
• Notify business partners of errors on the website
• Complete training courses by company set due date

eCommerce Phone Support Operator

Commercial Account Manager

Accounts Receivable

• Post customer receipts that are in unapplied status
• Communicate with customers regarding payment application details
• Research and resolve payment application discrepancies
• Manage all short pays and debit memos
• Adjust store over/short cash entry
• Enter approved adjustments and write-offs
• Manage application of Customer NSFs
• Perform all 3rd part agency cash application
• Manage all corporate misc. cash
• Maintain cash application metrics report

Accounts Receivable Administrator

Manager

• Achieve overall store sales goals and service objectives
• Manage and grow Professional Customer relationships/sales
• Selection, hiring, development, performance management, coaching, scheduling and engagement of store Team Members
• Ensure execution of all inventory and operational standards
• Coach all Team Members to deliver on Customer expectations
• Manager on duty responsibilities, including coaching, floor/phone management, task assignment and completion, safety, open/close duties
• Ability to lead change management

General Manager I – Store

• Provide excellent selling experience for DIY customer visits and phone calls
• Achieve personal sales goal and help store achieve its sales goals
• Maintain store product and operational standards
• Responsible for inventory processes

Salesperson

• Provide excellent selling experience for DIY customer visits and phone calls
• Achieve personal sales goal and help store achieve its sales goals
• Provide DIY services including battery installation, testing, wiper installs, etc.
• Maintain store product and operational standards
• Responsible for inventory processes including truck put away, shoot outs, cycle counts, Back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• General stocking including truck stocking and back stock
• Safely deliver parts to customers as needed

Bookkeeper

• Provide frontline support for customers using business solutions, ensuring timely issue resolution, clear communication, and positive user experience.
• Bridge the gap between technical teams and end users, helping customers navigate systems and processes effectively.
• Directly impact customer satisfaction, retention, operational efficiency, and the feedback loop to product teams.
• About Advance Auto Parts: leading automotive aftermarket parts provider serving stores across the United States and other locations.

Salesperson, Store Driver

Customer Account Manager

Customer Account Manager

eCommerce Phone Support Operator

Commercial Account Manager

Accounts Receivable Administrator

General Manager I – Store

Salesperson

Salesperson

Customer Account Manager

Financial Administrator