Advance Auto Parts

Account Executive

• Responsible for interaction with Independent Store Owners to grow their market share and to assist in the operations of current business.
• Prospects assigned open territory in order to add new company stores.
• Ensures that stores achieve annual territory sales plan.
• Prospects open territories for new business and re-sale scenarios.
• Conducts and maintains market survey for each assigned store to determine current market share and future potential for customers.
• Develops annual store sales business plan with each owner for assigned stores, implements action plans and measures results.
• Ensures that store owners, managers, store teammates and sales representatives are informed on all the company sales promotions, programs, company policies and procedures through use of company intranet.
• Administers annual classification program to meet company schedule, which includes the establishment and maintenance of base inventory profile for each store, the enrollment of each store on the Automatic New Number program and the Backorder program.
• Works with installers, store outside salesmen and owners in effort to grow customer market share.
• Ensures that all assigned customers are in compliance on all electronic initiatives, including Exploris, Instant Access, Vision, E-returns.
• Ensures that all stores meet the company brand standards.
• Plans and participates in store events such as farm day, open house, customer day, etc.

Sales

• Provide excellent selling experience for DIY customer visits and phone calls
• Achieve personal sales goal and help store achieve its sales goals
• Provide DIY services including battery installation, testing, wiper installs, etc.
• Maintain store product and operational standards
• Responsible for inventory processes

Salesperson

Account Manager

• Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts.
• Implement new Commercial Sales programs, as well as support current programs.
• Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers.
• Maintain database of account sales call activity, etc.
• Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met.
• Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company.
• Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities.
• Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.

Customer Account Manager

• Provide excellent selling experience for DIY customer visits and phone calls
• Achieve personal sales goal and help store achieve its sales goals
• Provide DIY services including battery installation, testing, wiper installs, etc.
• Maintain store product and operational standards
• Responsible for inventory processes including truck put away, shoot outs, cycle counts, Back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• General stocking including truck stocking and back stock
• Safely deliver parts to customers as needed

• Provide excellent selling experience for DIY customer visits and phone calls
• Achieve personal sales goal and help store achieve its sales goals
• Provide DIY services including battery installation, testing, wiper installs, etc.
• Maintain store product and operational standards
• Responsible for inventory processes including truck put away, shoot outs, cycle counts, Back stock, etc.

• Sell or oversee the selling of automotive products for repair or distribution to automotive repair shops.
• Work with District Leaders and General Managers to achieve goals for assigned accounts.
• Implement new sales programs and support current programs.
• Visit assigned accounts and develop approaches to position products, services, or ideas.
• Maintain a database of account sales call activity.
• Proactively communicate with Store Team on customer expectations and product availability.
• Provide feedback regarding competitive information and merchandising suggestions.

• Manages and directs a sales force to achieve sales and profit goals
• Designs and recommends sales programs and sets short- and long-term sales strategies
• Evaluates and implements appropriate new sales techniques to increase the department's sales volume
• May recommend product or service enhancements to improve customer satisfaction and sales potential
• Ensures projects are completed on time and within budget
• Acts as advisor to sales team regarding projects, tasks, and operations
• Develops and leads a sales team of outside, business to business sales professionals to achieve sales and customer experience goals
• Responsible for the overall Commercial Sales Program results in assigned territory
• Emphasis on retaining and growing sales from existing Commercial customers
• Responsible for recruitment, development, training, and performance management of Commercial Account Managers (CAMs)

Commercial Sales Manager

Manager

• Achieve or exceed district total sales and profitability goals
• Ensure commercial customer retention & relationship growth
• Selection, hiring, development, goal setting, performance management, coaching
• Conduct regular store visits providing action plans to achieve full market potential
• Teach business acumen by review of profit and loss statement with General Managers

District Manager

Call Center Representative

• Handle inbound calls with professionalism and empathy, providing accurate and timely solutions.
• Assist customers with order placement, shipping inquiries, billing questions, and product availability.
• De-escalate sensitive situations while maintaining composure and customer trust.
• Update customer information and interactions in the case management system.
• Meet or exceed performance goals for call handling, customer satisfaction, and quality assurance.
• Collaborate with internal teams and store associates to resolve complex issues.
• Stay current on product knowledge, policies, and system updates through continuous learning.

Contact Center Agent – Voice Support

• The Digital Support Agent provides customer assistance through non-voice channels, including chat, email, and SMS.
• Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy.
• Guide customers through online shopping, troubleshooting website issues, and resolving post-order concerns.
• Manage multiple conversations simultaneously while maintaining quality and accuracy.
• Document all interactions in the case management system and follow up on outstanding issues.
• Meet or exceed performance goals for response time, resolution accuracy, and customer satisfaction.
• Notify business partners of website errors and collaborate on issue resolution.
• Leverage AI tools and real-time assist features to enhance service delivery.

Account Executive

Salesperson

Account Executive

Customer Account Manager

Customer Account Manager

Salesperson

Salesperson

Customer Account Manager

Salesperson

Salesperson

Commercial Sales Manager

District Manager

Salesperson

Contact Center Agent – Voice Support

Contact Center Agent – Digital Support, Chat, Email, SMS