Acronis

Frontend Engineer

• Work within a stable research and development team to improve existing and build brand new Acronis products
• Play an important role in development of innovative data protection and security solutions, focusing on UI part of the product
• Create clean, simple and easy to use interfaces that users love
• Work a lot with AI tools, conduct research and solve a wide variety of problems that have been never solved before

Senior Frontend Developer – Cybersecurity

Security Engineer

• Research and prototype Agentic AI models and autonomous reasoning frameworks for cybersecurity use cases (threat detection, incident triage, response recommendations, attack simulation, etc.)
• Develop and evaluate machine learning algorithms for behavioral detection, anomaly analysis, and alert correlation.
• Collaborate with cybersecurity researchers, data engineers, and product teams to transform research results into production-grade AI features.
• Analyze large-scale telemetry and security datasets to derive actionable insights and support model improvement.
• Contribute to architecture and data pipeline design for scalable ML experiments and model deployment.
• Present findings, write technical papers or internal reports, and communicate research impact to both technical and non-technical audiences.
• Stay ahead of the curve in AI/ML, autonomous agents, cybersecurity analytics, and LLM-based reasoning.
• Act independently on research directions and manage priorities with minimal supervision.

ML Researcher – Cybersecurity

Sales

• Be responsible for the Overall Performance of all team members with respect to the goals/KPIs set for them
• Monitor and Maintain SFDC Hygiene including tracking logged activities
• Monitor all tools used by team like mighty call, partner portal for permissions and usability
• Monitor team productivity for example chat/Email/calls handled/presentations to partners
• Monitor and track closed lost reasons, churn reasons
• Ensure that incoming volume including but not limited to chats, Emails, leads, Partner Care cases are handled within SLA
• Regularly conduct variation management to constantly standardize the performance of the team by reducing variation in performance levels between individual team members
• Proactively inform higher management on any abnormal swings in performance
• Prioritize tasks shared by direct manager/functional leader and closes loop on them proactively
• Act as bridge between the team and other departments to constantly align team against business goals and direction of the organization
• Attend assigned number of calls with partners and end customers in order to understand their needs
• Coordinate with cross functional teams including Sales Enablement to increase the skills and knowledge levels of the team
• Perform regular 1 on 1 with team members to understand their personal and professional aspirations and align then with organizational goals
• Continuously communicate metrics/KPIs to the team
• Recruit, select, onboard, and train new sales reps
• Coach individual team members to help them improve sales performance
• Supervise pipeline of team members to ensure set KPIs with respect to leads created, leads transferred to ISR teams and opportunities closed won are met
• Drive initiatives aimed at achieving sales targets
• Forecast, analyze and mitigate risks of missed targets
• Develop sales strategies to acquire new customers
• Analyze sales results and develop plans to address gaps
• Participate in regular business review meetings or forecast calls
• Identify areas and ways to promote Acronis cloud usage in the region
• Perform regular attrition analysis to keep it under check
• Highlight any probable attrition cases proactively to HR and management
• Conduct regular sales reviews for pipeline and forecasted revenue growth
• Highlight focus areas and define action plan

Business Manager – VP of Corporate Cloud Sales

Analyst

• Investigate incoming EDR/XDR incidents, focusing on accurate triage and severity assessment
• Execute remediation actions such as workload isolation, following established playbooks
• Document investigation steps and maintain complete case records
• Collaborate with AI engineering to test and refine automated triage and response processes
• Escalate complex incidents to senior analysts, providing relevant context and evidence
• Support development and refinement of playbooks, automation rules, and incident correlation logic
• Communicate clearly with customers via email and phone about incident status and recommendations
• Stay informed about current security threats and attacker techniques
• Work 5-day/8-hour schedule, with flexibility for morning or afternoon shifts and weekend coverage

MDR Analyst

Customer Support

• Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and MSPs
• Perform technical analysis of customer problems and define plan for resolving it
• Build and maintain strong relationships with partners
• Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation
• Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources)
• Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others)
• Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system

Senior Cloud Frontline Support Specialist

Level 2 Managed Detection and Response Analyst

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backup • software • proteção de dados • virtualização • nuvem

A Acronis é líder global em ciberproteção que integra, de forma transparente, proteção de dados, cibersegurança e gerenciamento de endpoints para Provedores de Serviços Gerenciados (MSPs). Oferecendo soluções como backup, recuperação de desastres e detecção e resposta de endpoints avançada (EDR), a Acronis garante segurança abrangente para diversas cargas de trabalho em múltiplas plataformas. 

Com o compromisso de proteger os clientes contra ameaças modernas, a Acronis disponibiliza uma estrutura robusta de cibersegurança que incorpora governança de dados e conformidade regulatória, tornando-se uma escolha confiável para empresas que buscam soluções confiáveis de gestão de TI. 

1001 - 5000 funcionários

Fundada em 2003

🔒 Cibersegurança

☁️ SaaS

Support Specialist - Spanish

11 minutos atrás

🇧🇷 Brasil – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

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Descrição

• Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients
• Provide timely & accurate status updates to customers and relevant internal stakeholders
• Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation
• Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system
• Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions

🎯 Requisitos

• Fluent French and Spanish (both verbal and written, Upper Intermediate as minimum)
• Knowing Portuguese, French or Italian would be a plus
• Ability to analyze technical issues
• Ability to convey technical information effectively
• Excellent analytical skills
• Exceptional customer service approach
• Prior Call Center experience in a customer/technical support setting (preferably in Hosting tech support or Managed Service Provider business)

🏖️ Benefícios

• Health insurance
• Professional development opportunities

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Support Specialist, Spanish

Backend Engineer

• Develop Acronis product integrations with new virtualization platforms and implement additional virtualization-related features.
• Troubleshoot and resolve identified issues to ensure seamless performance.
• Conduct code reviews, implement unit tests, debug, and integrate code efficiently.

Senior C++ Software Developer – Virtualization

Product Manager

• Own the storage strategy and roadmap: define vision, north-star metrics, and phased bets aligned to business goals
• Deeply understand customers and partners: engage buyers, channel partners, and admins through interviews, discovery calls, analytics, and surveys; translate insights into clear problem statements and PRDs
• Lead market & competitive analysis: size markets, analyze the competitive landscape, and identify differentiators and pricing/packaging opportunities
• Drive execution: prioritize backlogs, write crisp requirements, and collaborate with design and engineering to ship high-quality releases on time
• Partner on GTM: work with Marketing and Sales to build positioning, messaging, demos, and enablement; support launches and field training
• Run beta/pilot programs: define entry/exit criteria, instrument feedback loops, validate product-market fit, and convert early users
• Enable field teams: review product data and keep Sales, SEs, and Partner Success current on releases and competitor moves
• Measure outcomes: track adoption, attach rate, $/TB efficiency, durability/SLA metrics, performance, and support case drivers; iterate based on data.

Lead Product Manager

Systems Engineer

• Collaborate with Senior System Engineers and DevOps professionals to ensure smooth operation and high availability of production systems
• Maintain infrastructure, configuration, and monitoring using Infrastructure as Code practices
• Create, extend, and improve delivery and development processes and systems
• Participate in deployment and maintenance phases of software
• Be part of the Incident Management roster: cover on-call shifts, troubleshoot and resolve production incidents
• Develop automation and CI/CD pipelines; work across the software development lifecycle
• Support design, integration, implementation, and operation of Acronis backup, cybersecurity, disaster recovery and related solutions for service providers and enterprise users

System Engineer, Cloud Platform

Support Engineer

• Act as final escalation point for the most complex incidents related to Acronis products and services
• Troubleshoot and resolve advanced technical incidents across software, networking, and hardware environments for corporate customers and partners
• Build and maintain strong relationships with customers and partners
• Interact and collaborate with Engineering (Development, QA, Data Center Operations) and Business (Professional Services, Product Management) teams to efficiently resolve complex technical customer issues
• Train and mentor junior team members by sharing technical expertise and best communication practices
• Participate in developing documentation, knowledge base, and technical articles on Acronis products
• Maintain deep knowledge of Acronis operations and products and stay up to date on industry trends (Cloud, Storage, Virtualization, Business Applications)