Acronis

Analyst

• Investigate incoming EDR/XDR incidents, focusing on accurate triage and severity assessment
• Execute remediation actions such as workload isolation, following established playbooks
• Document investigation steps and maintain complete case records
• Collaborate with AI engineering to test and refine automated triage and response processes
• Escalate complex incidents to senior analysts, providing relevant context and evidence
• Support development and refinement of playbooks, automation rules, and incident correlation logic
• Communicate clearly with customers via email and phone about incident status and recommendations
• Stay informed about current security threats and attacker techniques
• Work 5-day/8-hour schedule, with flexibility for morning or afternoon shifts and weekend coverage

MDR Analyst

Customer Support

• Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and MSPs
• Perform technical analysis of customer problems and define plan for resolving it
• Build and maintain strong relationships with partners
• Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation
• Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources)
• Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others)
• Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system

Senior Cloud Frontline Support Specialist

Level 2 Managed Detection and Response Analyst

Publicar Vaga
Afiliados
❌ Vagas que Você Ocultou
⭐️ Vagas Salvas
✅ Vagas Candidatadas
Conta
Acronis
Site
LinkedIn
Todas as Vagas

backup • software • proteção de dados • virtualização • nuvem

A Acronis é líder global em ciberproteção que integra, de forma transparente, proteção de dados, cibersegurança e gerenciamento de endpoints para Provedores de Serviços Gerenciados (MSPs). Oferecendo soluções como backup, recuperação de desastres e detecção e resposta de endpoints avançada (EDR), a Acronis garante segurança abrangente para diversas cargas de trabalho em múltiplas plataformas. 

Com o compromisso de proteger os clientes contra ameaças modernas, a Acronis disponibiliza uma estrutura robusta de cibersegurança que incorpora governança de dados e conformidade regulatória, tornando-se uma escolha confiável para empresas que buscam soluções confiáveis de gestão de TI. 

1001 - 5000 funcionários

Fundada em 2003

🔒 Cibersegurança

☁️ SaaS

Support Specialist - Spanish

11 minutos atrás

🇧🇷 Brasil – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

Candidatar-se
Check Resume Score
☆ Salvar
☑️ Marcar como candidatado
❌ Ocultar
Reportar problema
Descrição

• Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients
• Provide timely & accurate status updates to customers and relevant internal stakeholders
• Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation
• Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system
• Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions

🎯 Requisitos

• Fluent French and Spanish (both verbal and written, Upper Intermediate as minimum)
• Knowing Portuguese, French or Italian would be a plus
• Ability to analyze technical issues
• Ability to convey technical information effectively
• Excellent analytical skills
• Exceptional customer service approach
• Prior Call Center experience in a customer/technical support setting (preferably in Hosting tech support or Managed Service Provider business)

🏖️ Benefícios

• Health insurance
• Professional development opportunities

Candidatar-se
📊 Pontuação do Currículo

Envie seu currículo para ver se ele passa pelas ferramentas de rejeição automática usadas por recrutadores

Check Resume Score
Vagas Similares
Analista de Sucesso do Cliente (Engenharia Civil e Arquitetura)

3 horas atrás

Vobi (YC W22)

11 - 50

Site
LinkedIn
Todas as Vagas

Analista de Customer Success na Vobi, impulsionando o engajamento de clientes no setor da construção. Responsável pelo onboarding de clientes e pela melhoria da usabilidade da plataforma.

🇧🇷 Brasil – Remoto

💰 $7.000.000 Seed Round em 2022-02

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

Analista de Sucesso do Cliente (Engenharia Civil e Arquitetura)

4 dias atrás

Vobi (YC W22)

11 - 50

Site
LinkedIn
Todas as Vagas

Analista de Customer Success responsável por garantir a satisfação dos clientes no setor da construção, melhorando a adoção do produto e os processos de onboarding. Colabora com equipes para aprimorar a experiência do usuário por meio do monitoramento de KPIs.

🇧🇷 Brasil – Remoto

💰 $7.000.000 Seed Round em 2022-02

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

Assistente de Suporte ao Cliente - Documentação

4 dias atrás

ClickCannabis

11 - 50

Site
LinkedIn
Todas as Vagas

Assistente de Suporte ao Cliente orientando sobre importação de medicamentos. Garantindo clareza na documentação e suporte aos pacientes.

🇧🇷 Brasil – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

Gerente de Atendimento ao Cliente

4 dias atrás

ClickCannabis

11 - 50

Site
LinkedIn
Todas as Vagas

Gerente de Atendimento ao Cliente liderando operações com foco em excelência na Click Cannabis. Impulsiona conversão e satisfação do cliente em ambiente healthtech.

🇧🇷 Brasil – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

Assistente de Atendimento ao Cliente

4 dias atrás

ClickCannabis

11 - 50

Site
LinkedIn
Todas as Vagas

Função de atendimento ao cliente na ClickCannabis, atendendo clientes por canais digitais e mantendo relacionamentos. Foco em vendas e colaboração para alcançar metas.

🇧🇷 Brasil – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

Ver Mais Vagas de Suporte ao Cliente
Desenvolvido por Lior Neu-ner. Adoraria receber seu feedback — entre em contato por DM ou pelo e-mail support@remoterocketship.com
Buscar
Buscar vagas por cargo
Buscar vagas por stack tecnológico
Vagas remotas tempo-integral
Vagas remotas meio-periodo
Vagas remotas contrato-temporario
Vagas remotas estagio
Vagas Populares
Vagas remotas de analista de dados
Vagas remotas de DevOps
Vagas remotas de assistente executivo
Vagas remotas de designer de produto
Vagas remotas de engenheiro de QA
Vagas remotas de recrutador
Vagas remotas de vendas
Vagas remotas de SDR
Vagas remotas de engenheiro de software
Vagas remotas de pesquisador UX
Recursos
Publicar vaga
Afiliados
Política de privacidade e termos de serviço

Support Specialist, Spanish

Backend Engineer

• Develop Acronis product integrations with new virtualization platforms and implement additional virtualization-related features.
• Troubleshoot and resolve identified issues to ensure seamless performance.
• Conduct code reviews, implement unit tests, debug, and integrate code efficiently.

Senior C++ Software Developer – Virtualization

Product Manager

• Own the storage strategy and roadmap: define vision, north-star metrics, and phased bets aligned to business goals
• Deeply understand customers and partners: engage buyers, channel partners, and admins through interviews, discovery calls, analytics, and surveys; translate insights into clear problem statements and PRDs
• Lead market & competitive analysis: size markets, analyze the competitive landscape, and identify differentiators and pricing/packaging opportunities
• Drive execution: prioritize backlogs, write crisp requirements, and collaborate with design and engineering to ship high-quality releases on time
• Partner on GTM: work with Marketing and Sales to build positioning, messaging, demos, and enablement; support launches and field training
• Run beta/pilot programs: define entry/exit criteria, instrument feedback loops, validate product-market fit, and convert early users
• Enable field teams: review product data and keep Sales, SEs, and Partner Success current on releases and competitor moves
• Measure outcomes: track adoption, attach rate, $/TB efficiency, durability/SLA metrics, performance, and support case drivers; iterate based on data.

Lead Product Manager

Systems Engineer

• Collaborate with Senior System Engineers and DevOps professionals to ensure smooth operation and high availability of production systems
• Maintain infrastructure, configuration, and monitoring using Infrastructure as Code practices
• Create, extend, and improve delivery and development processes and systems
• Participate in deployment and maintenance phases of software
• Be part of the Incident Management roster: cover on-call shifts, troubleshoot and resolve production incidents
• Develop automation and CI/CD pipelines; work across the software development lifecycle
• Support design, integration, implementation, and operation of Acronis backup, cybersecurity, disaster recovery and related solutions for service providers and enterprise users

System Engineer, Cloud Platform

Support Engineer

• Act as final escalation point for the most complex incidents related to Acronis products and services
• Troubleshoot and resolve advanced technical incidents across software, networking, and hardware environments for corporate customers and partners
• Build and maintain strong relationships with customers and partners
• Interact and collaborate with Engineering (Development, QA, Data Center Operations) and Business (Professional Services, Product Management) teams to efficiently resolve complex technical customer issues
• Train and mentor junior team members by sharing technical expertise and best communication practices
• Participate in developing documentation, knowledge base, and technical articles on Acronis products
• Maintain deep knowledge of Acronis operations and products and stay up to date on industry trends (Cloud, Storage, Virtualization, Business Applications)