Cyber Expert Support Engineer

Acronis

Corporate Cloud Expert Engineer resolving complex technical incidents for Acronis products. Collaborating with customers and internal teams to ensure robust cybersecurity practices and enhance customer experience.

Posted 6/6/2026full-timeRemote • 🇧🇬 BulgariaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cyber SecurityLinuxUnix

About the role

Key responsibilities & impact

Investigate, troubleshoot, and remediate technical incidents for corporate customers and partners across software, networking, and hardware environments
Perform initial triage and validation of MDR incidents to determine severity and impact
Build and maintain strong relationships with customers and partners
Interact with Engineering and Business departments to resolve complex technical customer issues
Participate in developing documentation, knowledge base, and technical articles on Acronis products.

Requirements

What you’ll need

2+ years of experience in an advanced technical support role
Fluent English (both written and verbal)
Experience in analyzing and mitigating various security threats, like ransomware and malware attacks, EDR/MDR/XDR incidents, data leaks.
Cybersecurity certifications (e.g. CompTIA Security+, CySA+) are a plus
Hands-on experience with Windows Server, Linux/UNIX, Networking, Virtualization, Business applications
Good communication skills and customer service focus.
Passion for troubleshooting and efficient solutions for unordinary issues.
Ability to prioritize and switch between time-sensitive issues.

Benefits

Comp & perks

Professional development opportunities
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportsecurity threat analysisincident remediationWindows ServerLinuxNetworkingVirtualizationEDRMDRXDR

Soft Skills

communicationcustomer servicetroubleshootingrelationship buildingprioritizationproblem-solvingcollaborationdocumentationknowledge sharingadaptability

Certifications

CompTIA Security+CySA+