Acosta

Client Partner

• Supports Business Partners with key client:
• - Down-stream execution tracking.
• - Tactical communication.
• - As liaison with marketing.
• - Key metric tracking.
• - Promotion plans.
• - Post-promo analysis.
• - Development of sales presentations.
• Under director of the Business Manager:
• - Provides for tactical and strategic client communication for smaller clients.
• - Develops and delivers sales presentation for smaller clients.
• - Assist in promotion planning, execution tracking and post-promotion analysis for smaller clients.
• - Provides marketing analysis and category reviews for smaller clients
• - Perform other duties as required and/or assigned.

Associate Client Manager

Manager

• Deliver principals’ volume, share, and sales fundamental goals at the lowest possible cost while maximizing company revenue through brokerage, commissions, bonuses, and contest earnings.
• Communicate principals’ priorities to Retail Sales Managers, Sales Technology Managers (IT), Marketing Managers, Business Managers, and the retail selling organization to ensure in-store presence and business objectives are met.
• Report directly to the General Manager or Team Leader, managing and participating in the development, design, and presentation of Acosta introduction to new principals.
• Develop and maintain strong relationships with principals and customers, proactively communicating with key principals to foster collaboration and success.
• Coordinate ongoing communication between General Managers and key principals and collaborate with Retail Sales Managers on major retail initiatives such as new product introductions, selling drives, and contests.
• Coordinate principals’ market visits and key account calls, utilizing your knowledge of customer, market, and principal to successfully sell principals’ specific programs and initiatives.
• Leverage insights from Senior Vice President, General Manager, Team Leaders, and Senior Business Managers to develop conceptual sales presentations that deliver principals’ objectives.
• Provide feedback on the effectiveness of principals’ strategies, selling programs, and initiatives to both the principal and the General Manager, and offer suggestions on how to build organizational capacity and improve our business.
• Maintain current account distribution information, review market pricing reports for accuracy and competitive activity, and collect and report all competitive activity.
• Proactively manage your personal skill development plan and share customer/manufacturer information with team members to help build organizational capacity.
• Ensure all client procedures and policies are followed, achieve client proprietary system expertise to manage promotional plans and fund balances, and monitor and take corrective action as necessary in financial management, such as deductions.
• Perform other duties as assigned to support the overall success of the business.

Business Manager

Operations

• Lead the execution of complex, technology-enabled in-store shopper engagement programs
• Design and implement scorecarding and KPI frameworks
• Oversee the development of new service offerings from concept through pilot and full rollout
• Build structured, repeatable processes that support efficient execution
• Leverage AI and advanced analytics to optimize field execution
• Identify opportunities to integrate new programs into existing operations
• Partner across Sales, Analytics, Finance, HR, and Compliance

Vice President, Retail Operations

• Build and strengthen trusted relationships with the client’s operations teams, serving as the primary point of contact for ongoing operational alignment.
• Lead the ongoing management, communication, and performance tracking of KPIs; ensure clear visibility and accountability across both client and internal teams.
• Establish and manage client expectations by aligning operational capabilities with realistic, achievable outcomes while maintaining a high standard of execution.
• Identify execution and delivery opportunities through data analysis, client discussions, and field observations; provide actionable recommendations to improve performance.
• Develop strong working relationships across internal teams including Operations, Analytics, Finance, HR, and Sales to drive positive business impact and ensure aligned execution.
• Support ongoing refinement of labor models and execution strategies to improve efficiency, consistency, and program effectiveness.
• Provide regular updates to senior leadership on KPI performance, business health, risks, and opportunities through clear, data-driven communications and presentations.
• Proactively identify operational challenges and serve as a key escalation point to drive timely resolution and maintain client satisfaction.

Director – Retail Operations

• Own and deliver assigned clients’ volume, market share, and sales fundamentals, including assortment, merchandising, pricing, shelving, and promotional execution.
• Achieve business objectives at the lowest possible selling cost while maximizing Acosta revenue through brokerage, commissions, incentives, and bonus programs.
• Sell in assortment, pricing, promotional, and shelving strategies aligned with retailer category plans.
• Review market pricing, performance trends, and competitive activity; communicate insights to clients and Acosta leadership.
• Maintain accurate distribution, promotional, and account-level data.
• Call on retail headquarters locations, partnering directly with Buyers, Category Managers, and Category Leadership.
• Serve as the primary business lead and trusted advisor for assigned clients.
• Lead HQ-level business reviews, line reviews, and strategic client presentations.
• Coordinate and participate in key HQ calls, category reviews, and strategic planning sessions.
• Ensure alignment between HQ strategies and field execution for strong in-store results.
• Partner with General Managers, Team Leaders, Senior Business Managers, and Retail Sales Managers on major retail initiatives, including new item launches and selling events.
• Collaborate with Marketing, Technology, and Sales Support to create retailer-ready tools, insights, and presentations.
• Translate client priorities and HQ agreements into actionable direction for retail executions teams
• Provide feedback to clients and Acosta leadership on the effectiveness of strategies, programs, and initiatives.
• Leverage customer, client, and market insights to strengthen Acosta’s organizational capability.
• Contribute recommendations to improve processes, execution effectiveness, and business results.
• Actively manage personal development and skill growth.
• Ensure adherence to all client procedures, policies, and Acosta compliance standards.
• Develop proficiency in client proprietary systems to manage promotional plans and fund balances, as required.
• Monitor financial activity, including deductions, and take corrective action as needed.

Customer Support

• Provide support to Retail Field Teams, Supervisors, and other internal employees to ensure that project issues and general requests are resolved and tracked in a call center environment.
• Answer incoming calls in a call center environment for the Retail teams, internal employees, and external customers.
• Occasional Outbound Campaign calls
• Provide accurate answers to a variety of issues including but not limited to:
• Project related questions
• New hire issues
• Systems and applications troubleshooting
• Materials tracking
• Time reporting
• Training course troubleshooting
• General procedures
• Listen to callers’ needs and/or issues and provide helpful solutions.
• De-escalate situations involving dissatisfied callers, offering patient assistance and support.
• Collaborate with other Agents to improve customer service.
• Guide callers through troubleshooting and navigating company sites, apps and/or devices.
• Complete orders for requests of materials for various projects
• Accurately document calls in a call center database.

Field Support Representative

Learning and Development

• Exhibit professionalism in the training environment/classroom
• Remain abreast on the latest office and proprietary software packages, training delivery methods, and overall business process
• Provide weekly feedback on virtual training experience/classroom
• Remain flexible as the industry and training needs and vision evolves
• Work with all levels of the organization to better communicate the business process and tools available to increase daily performance at store level.

Training Specialist

• Serve as the retailer expert for assigned accounts, owning day‑to‑day execution of client strategies and ensuring flawless in‑store and retailer-level execution across brands.
• Grow client business faster than the category and the retailer, leveraging deep knowledge of retailer operations, merchandising strategies, and customer insights to drive measurable results.
• Build and sustain strong relationships with both Clients and Retail Customers within an assigned geographic region by understanding their goals, priorities, and success metrics.
• Own execution of strategic business plans across all client brands, with accountability for sales, share growth, distribution, promotion, pricing, merchandising, and financial performance.
• Develop and present targeted, insight‑driven client plans that strengthen brand activation, improve promotional effectiveness, and align with retailer strategies.
• Act as the primary point of communication for Client Teams, providing proactive updates on performance, opportunities, risks, and progress against business plans.
• Translate customer insights and retailer changes into clear, actionable recommendations, ensuring cross‑functional teams remain informed and aligned as true “customer experts.”
• Consistently use CROSSVIEW as the standardized framework for business planning, communication, execution, and performance tracking—driving visibility, efficiency, and consistency internally and with clients.
• Collaborate with Business Account Managers and internal partners to refine strategic plans and optimize execution based on retailer and category dynamics.
• Identify and sell incremental opportunities and services by analyzing client strategies, brand performance, and category trends to unlock additional growth.
• Support and participate in CROSSVIEW Business Reviews, providing performance insights, recommendations, and client‑ready materials to drive informed decision‑making.
• Deliver exceptional client satisfaction by owning execution strategies end‑to‑end and ensuring commitments are met with professionalism, urgency, and accountability.

Customer Business Manager

Compliance

• Conduct investigations involving discrimination, harassment, retaliation, and wage/hour claims; deliver clear findings and next steps.
• Draft position statements in response to Department of Labor (DOL) and Equal Employment Opportunity Commission (EEOC) charges
• Partner with legal counsel and internal stakeholders to support ongoing legal matters
• Drive compliance initiatives and process improvements to ensure alignment with employment regulations and company policies
• Serve as a subject matter expert providing guidance and training to HR on investigations

Investigator, Employment Practice and Compliance

Brand Manager

• Own content and optimization strategy
• Prepare and analyze sales and digital shelf data
• Work with retail media partners
• Create and present business reviews

Account Executive

• Close sales through face-to-face interaction with customers in assigned sales territories
• Present sales proposals and inform customers of product benefits and features
• Manage and negotiate with clients
• Research sales competition and qualify prospects

Territory Sales Representative

• Own and deliver volume, market share, and revenue growth across assigned Campbell brands
• Lead category strategies including assortment, pricing, shelving, and promotions
• Analyze sales, trends, and competitive activity to identify opportunities
• Optimize plans to maximize performance and revenue
• Serve as the primary contact with retail headquarters and key decision-makers
• Build strong relationships with Buyers and Category Managers
• Lead presentations, line reviews, and business planning sessions
• Act as senior lead for Campbell’s portfolio
• Align brand strategies to retailer goals
• Deliver strategic insights and recommendations
• Partner with internal teams to drive execution
• Translate strategy into in-store execution plans
• Utilize IRI, Nielsen, or similar tools to generate insights
• Turn data into actionable selling stories
• Manage trade spend and promotional funds
• Ensure compliance with company and client policies

Senior Business Manager – C-Store

• Deliver principal goals in volume, share, and sales fundamentals (Merchandising, Assortment, Pricing, Shelving) for assigned customers at the lowest possible cost.
• Maximize company revenue through brokerage, commissions, and bonuses while overseeing manufacturer expenditures and operating within budget.
• Develop and sell strategic Customer Business Plans. Align cross-functional teams—including Sales, Marketing, Technology, and Retail—to execute in-store presence and business objectives.
• Serve as the primary contact for principal-specific issues. Build and maintain strong relationships with customers, principals, and trade partners. Represent the company professionally in industry forums and committees.
• Identify and pursue new business opportunities. Demonstrate pioneering skills to expand principal portfolios and drive volume growth.
• Manage trade-marketing funds in accordance with company and principal policies. Minimize sales-related deductions and ensure financial accountability.
• Coordinate communication between General Managers, principals, and Account Managers. Partner with Retail Sales Managers on major initiatives such as product launches and promotional drives.
• Monitor market pricing and competitive activity. Provide timely feedback and insights to principals and internal teams to refine strategies.
• Utilize advanced tools (Excel, PowerPoint, RW3, IRI Analyzer) to develop conceptual presentations and improve business outcomes. Demonstrate strong analytical and Category Management skills.
• Mentor Business Managers, Account Managers, and Retail Selling Organization members. Share learnings and best practices to build organizational capacity.
• Provide actionable feedback to General Managers and principals. Proactively manage personal development and stay current on industry trends and initiatives.

Associate Client Manager

Business Manager

Vice President, Retail Operations

Director – Retail Operations

Business Manager

Field Support Representative

Training Specialist

Customer Business Manager

Investigator, Employment Practice and Compliance

Brand Manager

Territory Sales Representative

Senior Business Manager – C-Store

Senior Business Manager – C-Store

Senior Business Manager – C-Store

Senior Business Manager, C-Store