LOA Administrator

Acosta

LOA Administrator managing all leave of absence and accommodation requests for Acosta Group across the US. Ensure compliance with state and federal regulations while maintaining best practices.

Posted 7/17/2026full-timeJacksonville • Florida, Montana, North Carolina, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Leave of Absence (LOA), Return to Work, and Accommodation requests while ensuring compliance with state and federal regulations. Proficient in case management, critical thinking, and effective communication to support claimants and supervisors throughout the process.

Highest-signal resume keywords

Disability Management ExperienceFMLA AdministrationCCM CertificationADA KnowledgeLeave of Absence Expertise

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Leave of Absence ManagementReturn to Work CoordinationClaim ManagementDocumentation TrackingRegulatory Compliance

Soft Skills

Critical ThinkingSelf-StarterWritten CommunicationVerbal CommunicationProblem Solving

Tools & Technologies

Case Management SoftwareInternal Workflow Processes

Certifications & Qualifications

CCMRNBSN

Industry Keywords

Disability ManagementFMLAADAHuman ResourcesConfidential Information

About the role

Key responsibilities & impact

Manage all LOA, Return to Work and Accommodation requests
Make determinations based on state and federal regulations
Ensure on-going claim management is within company service standards and industry best practices
Review PLOA and ADA claims to determine eligibility
Coordinate efforts at each stage in the LOA process including the Return to Work process and Accommodation requests
Identify action plan and manage Return to Work process
Communicate decisions and ongoing expectations with claimants and supervisor
Educate and train the field on LOA process to ensure compliance
Track and code documentation in accordance with internal workflow processes
Stay abreast of related regulatory policies

Requirements

What you’ll need

Associate’s degree in relevant field of study (or three years of relevant work experience).
Two (2)+ years disability management and/or FMLA administration experience required.
CCM, RN or BSN certification with combination of Case Management experience preferred.
Human Resources experience and ADA knowledge preferred.
Strong knowledge of leave of absence.
Critical Thinking.
Self-Starter.
Ability to identify basic problems, analyze information and draw valid conclusions/resolution.
Written and verbal communication skills.
Multi-task and manage multiple projects.
Work independently in a fast-paced environment with changing priorities.
Demonstrated ability to deal with confidential information.
Problem solving, time management and priority setting skills.
Strong computer and customer service skills.

Benefits

Comp & perks

Flexible work arrangements
Opportunities for growth and development
Reasonable accommodations for applicants with disabilities