ACI Worldwide

Full-stack Engineer

• Participates in the design, development, testing and delivery of high-quality software/solutions.
• Creates and reviews unit, integration, system, and/or QA Test Plans/Scripts, executes test, and analyzes results.
• Participates in the researches and resolution of customer reported problems.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Associate Software Engineer

• Participates in the design, development, testing and delivery of high-quality software/solutions
• Creates and reviews unit, integration, system, and/or QA Test Plans/Scripts, executes test, and analyzes results
• Participates in the researches and resolution of customer reported problems
• Perform other duties as assigned
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics

Operations

• Supports the various planning and operational functions of the Business Unit
• Provides planning and operational support to the Business Unit with a focus on execution of operating plan and organizational goals
• Performs monthly analysis to provide executive guidance on financial forecasts, resource prioritization, strategic planning, and budgets
• Facilitates cross-function decision management mechanisms to ensure alignment and adoption
• Drive accurate forecast and financial analysis for the assigned region

Operations Manager

• Work with an Agile team and assist in the design and development of our Real-Time Payment Solutions.
• Participates in the design, development, testing and delivery of high-quality software/solutions.
• Creates and reviews unit, integration, system, and/or QA Test Plans/Scripts, executes test, and analyzes results.
• Participates in the research and resolution of customer reported problems.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
• Understands and complies with Risk Management program requirements including identification of risks, key controls, and control testing as applicable to their responsibilities.

Intern Software Engineer

• Independently designs, develops, tests and delivers high quality software/solutions.
• Provides direct estimates, such as time, percentage of project completion, etc. to lead and/or manager.
• Researches and resolves reported systems software problems efficiently and accurately while adhering to internal software management standards and procedures.
• Coordinates the technical work of a small project team.
• Plans and schedules tasks for projects and individuals.
• Maintains detail knowledge of software, underlying network and system software, and dependencies.
• Provides guidance and subject matter expertise to the development organization.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Software Engineer

QA Engineer

• Assist in requirement design and validation.
• Validate software products through the use of systematic tests to develop, apply and maintain quality standards for company products.
• Develops and executes software test plans.
• Analyzes and writes test standards and procedures.
• Maintains documentation of test results to assist in validation and modification of software.
• Analyzes test results to ensure existing functionality and recommends corrective action.
• Ability to lead automation efforts and ability to make automation framework decisions.
• Executes and provides feedback to engineers, architects, and product management on performance, load and stress tests that determine platform and application capabilities of the end-to-end system.
• Interacts with Vendors, Customers, and internal Sales and Support organizations.
• Manage the validation test phase including executing scripts, monitoring testers, logging and tracking problems found, and regression testing any changes made to the system.
• Able to design and manage automated test approach for projects and ensure that manual tests are automated using suitable tools and framework for the product.

Senior Quality Assurance Engineer

Vice President

• Own the North America Professional Services revenue and margin targets
• Partner with Sales on deal shaping, pipeline health, and services bookings
• Maintain a healthy portfolio spanning implementation, installation, custom development, technical support, and training engagements
• Lead, develop, and retain a team of over 100 Professional Services professionals
• Implement consistent KPIs and delivery governance standards
• Build a region-wide culture of innovation and growth mindset
• Be the executive sponsor for clients during critical moments
• Ensure commercial commitments are deliverable and clients experience One ACI

VP, Services

• Own delivery performance of the global HELP24 support organization, including SLA adherence, incident resolution effectiveness, and customer satisfaction across products, regions, and deployment models.
• Operate the partner-led support model, including vendor performance management, contractual compliance, staffing alignment, and accountability to defined service outcomes.
• Monitor and improve operational performance using customer feedback, service metrics, and trend analysis; implement corrective actions to address service degradation, recurring issues, and systemic risks.
• Serve as executive-level escalation point for critical customer issues, ensuring timely resolution and clear communication.
• Build and maintain senior relationships with key customers to support trust, transparency, and effective issue resolution.

VP, Global Help

Product Manager

• Define and own product strategy by vertical, including target segments (enterprise vs. mid-market), priority use cases, and growth roadmap
• Identify and prioritize vertical expansion opportunities (new industries, adjacencies, and segments)
• Develop clear value propositions and differentiation tailored to each vertical market
• Align product strategy with revenue goals, pipeline needs, and market penetration targets
• Translate vertical needs into product requirements, configurations, and solution packages
• Define vertical-specific capabilities (e.g., bill presentment, payment workflows, compliance requirements, reconciliation, reporting)
• Partner with Platform teams to ensure reusable, scalable capabilities vs. one-off customizations
• Drive SKU/packaging strategy aligned to vertical needs and willingness to pay
• Serve as the internal expert on assigned verticals, including market trends, regulatory environment, and competitive landscape
• Build strong relationships with customers, prospects, and industry partners to validate product direction
• Incorporate voice of customer and field insights into roadmap decisions
• Represent the company externally in industry forums, conferences, and customer engagements
• Partner with Sales, Marketing, and Customer Success to define vertical GTM strategies
• Enable Sales with clear positioning, use cases, and solution narratives
• Support deal strategy and large enterprise pursuits with tailored product solutions
• Ensure alignment between product capabilities and market messaging
• Collaborate with Platform Product and Engineering to prioritize and deliver vertical capabilities
• Ensure roadmaps balance vertical-specific needs with platform scalability
• Establish clear feedback loops between vertical teams and core product teams
• Drive disciplined prioritization frameworks tied to revenue and strategic impact
• Build and lead a team of vertical-focused product leaders (Directors, PMs)
• Define operating model between vertical PMs and platform/core PMs
• Establish clear accountability for vertical performance and outcomes
• Foster a culture of market expertise, customer focus, and commercial accountability

VP, Product Management – Vertical Markets

• Lead the strategy, design, and execution of ACI’s Developer Portal and Developer Experience (DevX) platform.
• Define and drive the product vision, roadmap, and execution strategy for the Developer Portal and Developer Experience platform.
• Establish a multi-year strategy for developer enablement, including API discovery, onboarding, sandbox environments, and self-service capabilities.
• Partner with engineering to define product requirements for:
• - API gateways, API management, and service exposure
• - Cloud-native developer tooling and environments
• - CI/CD integration for developer workflows.
• Engage directly with:
• - External developers and fintech partners.
• - Gather insights on developer pain points and integration friction and translate them into product enhancements.
• Define and track success metrics such as:
• - Developer onboarding time
• - API adoption and usage growth.

Senior Principal Product Manager – Developer Portal, Experience

• Drive the product definition, roadmap, and solution plans for deployment platforms, cloud infrastructure capabilities, and operational tooling.
• Develop and maintain multi-year (3–5 year) product strategy and annual operating plans for DevOps, cloud deployment, and platform capabilities.
• Own product vision for DevOps and cloud-enabled deployment tooling.
• Define business cases and investment priorities based on market analysis, cloud adoption trends, and customer needs across SaaS and self-managed environments.
• Define standards for cloud-native architectures.
• Ensure architectures support high-performance payment processing.
• Engage directly with enterprise customers, partners, and implementation teams to understand deployment, cloud adoption, and operational challenges.
• Collaborate with various teams to ensure deployability, operability, scalability, and cloud readiness are core design principles.

Product Management Director – Deployment Platform

Systems Engineer

• Independently monitor and troubleshoot production systems, applications, and infrastructure
• Lead incident response for moderate complexity issues and coordinate resolution efforts
• Perform root cause analysis and implement preventive measures
• Develop automation scripts to reduce manual toil and improve operational efficiency
• Mentor junior operations engineers on tools, processes, and best practices

• Responsible for maximizing the value of the product and work of the Development team
• Communicates vision of the Product Manager to their scrum team
• Participates in all Agile activities including backlog grooming, sprint planning and sprint review
• Work with the team to groom backlog items: define acceptance criteria, help the team split and estimate stories
• Available as needed to assist the scrum team with product questions and is given authority to make decisions about product features

Product Owner

Manager

• Work with the business to ensure sales opportunities are constructed to realize maximum value for the organization
• Identifies and resolves issues with opportunity proposals and contracts that may erode or degrade long term expected value
• Communicates with internal stakeholders to ensure that the financial aspects and impacts of sales opportunities are clear to all internal stakeholders
• Provides risk assessment on commercial opportunities and makes recommendations based on a thorough analysis of all factors involved in a sales situation
• Offers direction and instruction to ensure deals are constructed appropriately
• Applies innovative control methods that ensure the business consistently delivers the expected contract and revenue values
• Analyses sales and other reports and provides insight into how the business can make adjustments to sales opportunities to improve performance
• Oversees financial KPIs in regards to renewal reporting
• Identifies areas that are not in-keeping with ACIs renewal & pricing policies and practices
• Supports financial, sales and operations teams and give financial advice and/or recommendations to directors, managers and other executives
• Implements financial concepts for financial planning and control purposes
• Plans and distributes work assignments; selects, trains and supervises staff; conducts performance and salary reviews; coaches and motivates team members; monitors and evaluates staff performance and provides counseling and career mentoring; performs other human resource functions for the team

Associate Software Engineer

Associate Software Engineer

Operations Manager

Intern Software Engineer

Intern Software Engineer

Software Engineer

Senior Quality Assurance Engineer

VP, Services

VP, Global Help

VP, Product Management – Vertical Markets

Senior Principal Product Manager – Developer Portal, Experience

Product Management Director – Deployment Platform

Systems Engineer

Product Owner

Manager, Commercial Management