ACI Worldwide

Full-stack Engineer

• Define technical vision and architecture for major cross-team initiatives
• Lead design reviews and set engineering standards across multiple teams
• Influence product roadmap with technical insights and innovation opportunities
• Evaluate and adopt new technologies including AI/ML to improve engineering productivity
• Identify and resolve complex technical challenges that span multiple systems
• Drive technical excellence and best practices across engineering organization
• Serve as technical escalation point for critical issues and architectural decisions
• Lead architecture reviews and provide guidance on system design
• Represent engineering in cross-organizational initiatives and strategic planning
• Mentor senior engineers and technical leads across teams
• Drive adoption of engineering best practices and architectural patterns
• Build strategic technical relationships with partners and stakeholders

Principal Software Engineer

Technical Program Manager

• Implement portfolio management processes, configuring work management systems, and delivering data analytics that enable portfolio visibility and decision-making.
• Design and implement standardized intake workflows, prioritization frameworks, and governance processes.
• Create comprehensive documentation including RACI matrices, SOPs, workflow diagrams, and training materials.
• Establish quarterly planning mechanics including PI Planning ceremonies, capacity sessions, and retrospectives.
• Conduct process audits, implement corrective actions, and maintain process versioning.
• Configure organizational structures, boards, queries, dashboards, and work item hierarchies.
• Provide Tier 2/3 technical support for complex tool platform issues (Azure DevOps, Jira, PowerBI, etc).
• Architect dashboard suites for executives, program managers, and delivery teams.

Product Manager

• Define and own the API / SKD and developer experience product vision and roadmap — near-term execution and 2–3 year strategic direction — aligned to the broader platform strategy
• Translate platform consolidation and simplification priorities into a concrete API and integration roadmap
• Establish clear ownership boundaries for the sub-domains within the platform
• Own the end-to-end lifecycle of API / developer experience products — discovery, roadmap, delivery, adoption, and retirement
• Define and track platform success metrics: time-to-first-successful-call, integration time, API adoption/reuse, developer NPS, reliability/incident rate
• Prioritize investment across new capability development and technical debt / consolidation, backed by data
• Lead, coach, and grow a team of Product Managers aligned to platform sub-domains
• Instill a discovery-first, hypothesis-driven approach to product decisions across the team
• Hold the team accountable for outcomes, not output
• Partner with Engineering, Architecture, Security/Risk, and consuming product teams to drive platform adoption and standardization
• Represent platform investment tradeoffs and sequencing to senior stakeholders with data-backed recommendations
• Act as the escalation point when platform priorities conflict across consuming teams
• Evaluate and champion the responsible use of AI-enabled tools, automation, and emerging technologies to enhance developer experience, accelerate product delivery, improve decision-making, and drive measurable productivity gains across the platform product portfolio. Identify opportunities where AI capabilities can create customer, partner, or operational value while ensuring compliance with security, risk, and governance requirements.

Manager, Product Management

Account Manager

• Own the overall commercial relationship and growth strategy for a portfolio of strategic enterprise customers.
• Serve as the executive sponsor and primary commercial leader for assigned accounts.
• Develop and execute multi-year account plans aligned to customer business objectives, technology priorities, and long-term strategic initiatives.
• Build trusted relationships with executive stakeholders across business, technology, operations, payments, and procurement functions.
• Drive customer advocacy, executive engagement, and long-term partnership development.
• Act as the voice of the customer within ACI and ensure alignment between customer objectives and ACI strategy.
• Deliver renewal, retention, expansion, and revenue growth targets across assigned accounts.
• Lead all renewal strategies and negotiations, including large, complex, multi-year commercial agreements.
• Drive account expansion through cross-sell, upsell, increased transaction volumes, additional solution adoption, and broader enterprise deployment.
• Achieve annual growth objectives, including significant expansion opportunities within renewal cycles, driving growth across strategic customer relationships.
• Maintain accountability for Net Revenue Retention (NRR), Gross Revenue Retention (GRR), recurring revenue growth, forecast accuracy, and account profitability.
• Build and execute account-specific growth plans that maximize customer lifetime value.
• Lead complex commercial negotiations involving renewals, pricing, contract restructures, service expansions, and strategic partnership agreements.
• Negotiate and close high-value enterprise agreements with major global financial institutions, processors, and merchants.
• Balance customer objectives, commercial outcomes, profitability, and long-term strategic value creation.
• Proactively identify and mitigate commercial risks that could impact retention or growth.
• Identify whitespace opportunities and expansion potential across assigned customer portfolios.
• Partner with New Business Development teams on net-new application sales opportunities while maintaining executive account ownership.
• Coordinate customer-facing resources to ensure seamless execution of expansion initiatives.
• Develop strategic plans to increase ACI's footprint and influence across customer organizations.
• Lead and influence cross-functional teams including Product Management, Customer Success, Services, Delivery, Support, Finance, Legal, Revenue Operations, and Executive Leadership.
• Escalate and resolve issues that may impact customer satisfaction, retention, or growth.
• Drive coordinated execution of strategic account plans across all customer-facing functions.
• Partner with internal stakeholders to ensure successful delivery of customer commitments and business outcomes.
• Lead, coach, and develop a high-performing Strategic Account Executive organization.
• Establish best practices for account management, renewal management, customer growth, and executive relationship management.
• Drive accountability in forecasting, pipeline management, account planning, and revenue execution.
• Create a culture focused on customer outcomes, growth, operational excellence, and continuous improvement.
• Coach account teams on advanced negotiation, executive engagement, and value-based selling techniques.
• Champion the adoption and effective use of AI, automation, and advanced analytics to improve strategic account management, customer engagement, and revenue growth.
• Leverage AI-powered insights to identify renewal risks, whitespace opportunities, customer health trends, product adoption patterns, and expansion opportunities across strategic accounts.
• Utilize predictive analytics and data-driven decision-making to enhance renewal planning, account forecasting, and customer growth strategies.
• Drive the integration of AI-enabled tools into account planning, opportunity management, customer engagement, business reviews, and commercial execution.
• Foster a culture of innovation and continuous learning by encouraging teams to embrace AI capabilities that improve productivity, customer outcomes, and business performance.
• Partner with Product, Customer Success, Services, Data & Analytics, and Revenue Operations teams to translate AI-generated insights into actionable customer retention and expansion strategies.
• Evaluate emerging AI technologies and industry trends to identify opportunities that create value for customers and strengthen ACI's competitive position.
• Ensure the responsible, ethical, and compliant use of AI technologies in accordance with corporate governance standards, regulatory requirements, data privacy obligations, and customer expectations.
• Lead the transformation of strategic account management through the effective application of AI and digital technologies, enabling teams to deliver deeper customer insights, improve retention outcomes, uncover growth opportunities, and create measurable value for customers and ACI.

VP Account Management

Product Marketing

• Develop marketing projects
• Develop and execute initiatives to reach target audiences through appropriate channels
• Write valuable collateral and engaging content
• Collaborate with key stakeholders to establish brand awareness
• Produce insights to achieve marketing effectiveness goals
• Communicate AI capabilities into clear business value
• Track expenses and manage projects budget
• Track ROI using predictive analytics
• Execute campaigns and events to fulfill lead generation goals
• Increase company visibility through market analysis
• Generate marketing plan activities
• Produce product messaging to distinguish from competition
• Construct value proposition focusing on AI-driven benefits
• Develop content like whitepapers and collateral
• Plan field events showcasing AI innovation

Senior Product Marketing Manager

• Lead significant engineering organization of 30-60 engineers across 3-5 managers
• Define and execute engineering strategy for major product lines
• Own end-to-end delivery accountability with executive visibility
• Manage substantial budget ($2M-$5M+) including headcount and operational expenses
• Lead critical initiatives that directly impact business outcomes and revenue
• Drive engineering excellence including architecture, quality, velocity, and reliability
• Define engineering standards, practices, and methodologies for the organization
• Build and scale high-performing engineering organization through strategic hiring
• Develop leadership pipeline including managers and senior technical talent
• Shape organizational culture emphasizing innovation, quality, and collaboration
• Build strategic partnerships with Product, Design, and other Engineering leaders
• Present engineering strategy, progress, and recommendations to executive leadership
• Collaborate with peers on enterprise initiatives and technical strategy
• Drive adoption of AI-assisted development and transformative engineering practices
• Represent engineering in customer and partner engagements as needed

Director, Software Engineering

• Partner with product managers, architects, and engineers early in feature discovery to define clear, unambiguous acceptance criteria before a line of code is written.
• Translate business requirements into executable specifications so that acceptance criteria become living documentation and automated tests simultaneously.
• Define and maintain the test strategy for each product area.
• Identify and eliminate test duplication, flakiness, and over-reliance on E2E tests that slow feedback loops.
• Drive shift-left quality practices.
• Define standards, patterns, and shared tooling for E2E, journey, component, integration, and API contract tests.
• Review team-authored test code for coverage adequacy, correctness, and long-term maintainability.
• Design and deliver shared test infrastructure.
• Define pipeline quality gates and standards.
• Work with platform and development teams to integrate test suites into CI/CD pipelines.
• Champion a culture where a failing build is treated as a production incident.
• Validate that delivered software meets the intent of acceptance criteria.
• Mentor engineers across the team on testable design, test-driven development (TDD).
• Document and share test strategies, automation patterns, and quality practices through internal guides, workshops, and code reviews.

• Oversee and coordinate both customer-facing and internal programs.
• Ensure alignment between business unit objectives and corresponding technology solutions.
• Lead cross-functional teams of stakeholders focused on delivering new services and upgrading existing solutions.
• Plan schedules, coordinate and manage technical and business resources, and monitor budgets.
• Ensure timely completion of the program with high quality, within the agreed-upon scope and budget, while managing escalations and addressing program-level risks and issues.
• Program-level dashboard reporting and leading update meetings.

Technical Program Manager – Merchant Fraud

• Oversee and coordinate both customer-facing and internal programs
• Ensure alignment between business unit objectives and technology solutions
• Lead cross-functional teams of stakeholders focused on delivering new services
• Plan schedules, coordinate and manage technical and business resources
• Monitor budgets to ensure successful program execution
• Ensure timely completion of the program with high quality, within the agreed-upon scope and budget
• Manage escalations and addressing program-level risks and issues
• Program-level dashboard reporting and leading update meetings

Technical Program Manager – ACI Connetic

Consultant

• Analyze client’s business needs and recommend appropriate IT solutions
• Conduct analysis of corporate objectives and processes
• Plan and manage implementation of new technology
• Solve complex technical problems for projects
• Guide technical direction for projects
• Support regional/product business development and sales efforts
• Meet with clients to define ACI’s services
• Guide customers with implementation efforts.
• Anticipate risks and prepare mitigation actions
• Clarify business situations through skilled questioning
• Perform other duties as assigned.
• Understand and adhere to corporate policies.

Principal Technical Consultant

• Lead and grow a cross-functional team spanning backend, frontend, DevOps/Platform engineering, and Quality Engineering
• Own delivery for roadmap initiatives and platform modernization across the full SDLC: planning, design, implementation, reviews, testing, release, and production operations
• Establish and communicate technical direction in partnership with Product Management and Architecture
• Drive performance and latency engineering: define latency/throughput SLOs, performance budgets, regression testing, and capacity planning
• Build operational readiness: observability, runbooks, safe rollouts, and rapid rollback practices
• Lead the team’s cloud-native delivery model on Kubernetes
• Own and evolve CI/CD and artifact practices using technologies such as Ansible, Nexus, and Kubernetes-native release workflows
• Build a “quality-first” culture with an automated testing strategy
• Lead delivery of AI-enabled initiatives in AI-accelerated SDLC and AI/ML solution delivery
• Establish responsible AI usage practices and enforce safe prompting and data handling
• Coach engineers, DevOps, and QE leads; build career plans, performance feedback loops, and hiring strategies.

Senior Manager, Software Engineering

• Participates in the design, development, testing and delivery of high-quality software/solutions.
• Creates and reviews unit, integration, system, and/or QA Test Plans/Scripts, executes test, and analyzes results.
• Participates in the researches and resolution of customer reported problems.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Intern Software Engineer

• Responsible for designing, developing, testing and delivering high quality software/solutions.
• Creates and reviews product/project deliverables according to the life cycle methodologies (i.e., impact assessments, external and internal specifications, manuals, education material, etc.).
• Researches and resolves customer reported problems.
• Maintains working knowledge of the hardware platform, network and application layers.
• Manages the software dependencies for use in implementing proper solutions.
• Exhibits good technical and business judgment and thorough understanding of how customers use the Company product when dealing with product requirements, complex design issues, and tradeoffs.

Software Engineer

Account Executive

• Markets ACI products and services to current and potential customers within a defined territory and/or industry
• Develops strategy and manages the process of bringing the identified marketing opportunities to a logical close
• Assists distributors in their efforts to sell ACI products and services where appropriate
• Keeps current on ACI products/enhancements, competition and industry trends
• Maintains account and territory records, updates management on account activity and provides forecast data as requested.
• Manages all administrative aspects of the assignment including but not limited to account profiles, sales pipeline records, current and prospective customer org charts, etc.
• Perform other duties as assigned
• Understand and adhere to all corporate policies

Principal Account Executive

Business Development Rep

• Lead cross-functional collaboration under a ‘New Business Mission’ to deliver sales and revenue growth (Solution Consulting, Client Delivery, Product Management, Marketing and Finance)
• Build pipeline, nurture leads and close contracts to meet and exceed new logo business targets
• Deliver a new Go-To-Market strategy against a clear addressable market
• Develop and execute sales campaigns, based on ACI’s unique value proposition, differentiators and market drivers
• Be the external market voice for product roadmap needs. Work with the Product Management team and internal teams ensuring customer feedback and their needs are shared and provided as future opportunities
• Be Disciplined & Focused. Qualification, win strategies, and pursuit tactics aren’t buzzwords, they’re essential. You’ll document plans and be relentless in your pursuit of excellence
• Execute on key employee and business initiatives as required to support strategic and operating plans
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Principal Software Engineer

Technical Program Manager

Manager, Product Management

VP Account Management

Senior Product Marketing Manager

Director, Software Engineering

Principal Software Engineer

Technical Program Manager – Merchant Fraud

Technical Program Manager – ACI Connetic

Principal Technical Consultant

Senior Manager, Software Engineering

Intern Software Engineer

Software Engineer

Principal Account Executive

Strategic Business Development Director