ACI Worldwide

Systems Engineer

• Independently monitor and troubleshoot production systems, applications, and infrastructure
• Lead incident response for moderate complexity issues and coordinate resolution efforts
• Perform root cause analysis and implement preventive measures
• Develop automation scripts to reduce manual toil and improve operational efficiency
• Mentor junior operations engineers on tools, processes, and best practices

Product Manager

• Responsible for maximizing the value of the product and work of the Development team
• Communicates vision of the Product Manager to their scrum team
• Participates in all Agile activities including backlog grooming, sprint planning and sprint review
• Work with the team to groom backlog items: define acceptance criteria, help the team split and estimate stories
• Available as needed to assist the scrum team with product questions and is given authority to make decisions about product features

Product Owner

Manager

• Work with the business to ensure sales opportunities are constructed to realize maximum value for the organization
• Identifies and resolves issues with opportunity proposals and contracts that may erode or degrade long term expected value
• Communicates with internal stakeholders to ensure that the financial aspects and impacts of sales opportunities are clear to all internal stakeholders
• Provides risk assessment on commercial opportunities and makes recommendations based on a thorough analysis of all factors involved in a sales situation
• Offers direction and instruction to ensure deals are constructed appropriately
• Applies innovative control methods that ensure the business consistently delivers the expected contract and revenue values
• Analyses sales and other reports and provides insight into how the business can make adjustments to sales opportunities to improve performance
• Oversees financial KPIs in regards to renewal reporting
• Identifies areas that are not in-keeping with ACIs renewal & pricing policies and practices
• Supports financial, sales and operations teams and give financial advice and/or recommendations to directors, managers and other executives
• Implements financial concepts for financial planning and control purposes
• Plans and distributes work assignments; selects, trains and supervises staff; conducts performance and salary reviews; coaches and motivates team members; monitors and evaluates staff performance and provides counseling and career mentoring; performs other human resource functions for the team

Manager, Commercial Management

Program Manager

• Lead one or more large, complex, cross-functional programs spanning multiple functions, geographies, and stakeholders
• Act as the single point of ownership and accountability for program outcomes—scope, timelines, budget, and quality
• Develop and manage integrated program plans, including milestones, dependencies, risks, and resource allocation
• Drive program execution with urgency and ownership, ensuring alignment and progress across 10+ global teams where required
• Identify, track, and proactively mitigate program-level risks and issues, ensuring timely escalation and resolution
• Partner with business leaders to translate strategic objectives into actionable program roadmaps and deliverables
• Facilitate cross-functional collaboration at scale, enabling alignment across diverse teams and stakeholders
• Lead governance, reporting, and executive communication, including dashboards, risk registers, and program updates
• Drive decision-making and stakeholder alignment, especially in ambiguous or high-risk scenarios
• Mentor and guide project managers and junior members on best practices and program methodologies
• Promote a culture of accountability, collaboration, and continuous improvement across programs

Senior Program Manager

Full-stack Engineer

• Independently design, develop, test, and deliver high‑quality software solutions in line with business requirements.
• Analyze, troubleshoot, and resolve BASE24‑eps issues efficiently while adhering to established software development and change management standards.
• Produce High‑Level Designs (HLDs) based on functional and technical requirements.
• Develop and maintain C++ code for BASE24‑eps applications.
• Work extensively on BASE24‑eps network interfaces, including message flows and integrations.
• Perform application testing using ASSET simulators to validate transaction processing.
• Ensure compliance with card scheme mandates (e.g., Visa, Mastercard, Banknet).
• Collaborate with cross‑functional teams including QA, infrastructure, and production support.
• Support database activities involving Oracle and PostgreSQL.
• Develop and maintain Shell/Batch scripts for automation and operational support.
• Use tools such as Vagrant for environment setup and development workflows.
• Provide production support and participate in root‑cause analysis and defect prevention.

Base24 Software Engineer

• Provides technical leadership of the plan, design, development of software systems or applications for software enhancements and new products.
• Independently designs, develops, tests and delivers high quality software/solutions.
• Researches and resolves reported systems software problems efficiently and accurately.
• Coordinates the technical work of a small project team.
• Plans and schedules tasks for projects and individuals.
• Maintains detailed knowledge of software, underlying network and system software, and dependencies.
• Provides guidance and subject matter expertise to the development organization.

Senior Software Engineer

Consultant

• Lead strategic customer engagements across the full sales lifecycle, with a focus on fraud, risk, and payment optimization strategies
• Translate merchant challenges (e.g. fraud losses, false declines, conversion gaps) into data-driven value propositions and solution strategies
• Position ACI’s payment orchestration capabilities to enable smarter routing, decisioning, and performance optimization
• Define and articulate business outcomes, including: fraud reduction and risk mitigation, authorization uplift and revenue recovery, improved customer experience and checkout performance
• Conduct consultative discovery workshops, identifying key pain points across payments, fraud, and risk domains
• Design end-to-end solution approaches combining payments, fraud detection, and data intelligence
• Partner with Sales and Account teams to progress and win strategic deals
• Build compelling executive narratives, proposals, and ROI models
• Provide thought leadership on industry trends, including fraud evolution, regulatory impacts (e.g. PSD2/3), and payment innovation
• Collaborate with Product and Product Marketing to shape roadmap direction and market positioning based on customer insights

Senior Solution Consultant

• Responsible for designing, developing, testing, and delivering high quality software/solutions.
• Strong experience in Base24 Classic (must-have)
• Pure developer profile preferred (not project-heavy/customer-facing)
• The role is focused on internal product development (ACI platform) and not customer-facing
• Analyzes Network specifications / BRD and prepare and review HLD/LLD.
• Provide estimates for team based on Product supplied Business Requirements.
• Evaluate code to ensure it is valid, meets industry standards and is compatible with devices and/or operating systems
• Validate/review of source code and schedules to ensure on timely and quality deliverable.
• Active participation in mentoring junior staff while also growing abilities and domain knowledge with active participation with senior staff.
• Strong understanding of Tandem based BASE24 Switch application.
• Knowledge of Issuer and Acquirer channels interface with BASE24 (like ATM, POS and Interchange Interfaces like Visa, MasterCard, AMEX, etc.)
• Experience of testing BASE24 applications using ASSET simulators.
• Understanding of Mandates/Specifications from MasterCard/visa etc. for BASE24.
• Independently designs, develops, tests, and delivers high quality software/solutions. Provides direct estimates, such as time, percentage of project completion, etc. to lead and/or manager.
• Research and resolves reported BASE24 problems efficiently and accurately while adhering to internal software management standards and procedures.
• Coordinates the technical work of a small project team. Plans and schedules tasks for projects and individuals.
• Maintains detail knowledge of software, underlying network and system software, and dependencies.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
• Should be excellent in communication, a team player and flexible to work in multi time-zone environments.

Senior Base24 Software Engineer

Security Engineer

• Implement, administer, and support security controls and technologies used to protect systems, networks, and data.
• Monitor, evaluate, and maintain secured environments through established security tools, processes, and procedures.
• Support investigation and remediation of security alerts, events, and vulnerabilities, and assist with internal security investigations as needed.
• Contribute to documentation, operational procedures, and runbooks to support consistent security operations and incident handling.
• Assist with security audits, evidence gathering, and remediation activities to minimize security risk and support policy compliance.
• Partner with other technical teams to implement secure configurations and support operational improvements.
• Participate in the on-call support rotation for security incidents, including alert triage, investigation support, escalation, and execution of established incident response procedures.

IT Security Engineer

• Organizes and coordinates multiple large and/or complex customer facing or internal programs.
• Provides strategic guidance to team and project managers in ways that promote ACI's culture.
• Coordinates departmental or cross-functional teams, focused on the delivery of new products/systems or upgrade of existing products/systems.
• Partners with stakeholders’ business unit leaders to translate their objectives into manageable programs that will execute upon those strategies.
• Monitors the program from initiation through implementation and delivery.
• Accountable for planning and directing schedules, managing resource needs and monitoring budget/spending.
• Organizes cross-functional activities, ensuring completion of the program on time, with agreed upon scope, within budget and of the highest quality.
• Provides dashboard reporting at a program level and leads update meetings.
• Takes a leadership role in managing one or more complex, programs critical to the success of the customer and ACI.
• Leads team of project managers allocated to projects within the program.
• Manages program issues and risks through identification, evaluation, tracking, communication, escalating and mediation in an orderly manner.
• Facilitates successful negotiations such as resource constraints throughout the program.
• Coach and mentor junior associates in program and project methodologies, best practices, and build relationships with customers.
• Collaborate with peers to share lessons learned across multiple programs and portfolios and harvest best practices across the organization.
• Create an environment where team members feel secure sharing their opinions, skills, and knowledge without fear of being treated as insignificant.
• Communicates effectively across all levels of the organization to drive progress and keep leadership and all project stakeholders informed of program updates and status.

Principal Program Manager

Customer Success Manager

• Responsible for growing revenue for a book of business that includes multiple strategic accounts and/or
• Demonstrates consistent growth/predictability in assigned book of business
• Drive success for ACI customers with fast, simple, and secure payments, from around the world.
• Consult customers on their journey to optimize their payments program through
• adoption/renewal/expansion of ACI solutions.
• Communicate/negotiate commercial and high-level technical interactions to deliver positive outcomes.
• Understand customers' business challenges and industry trends to consult on how ACI can support their
• objectives and influence their roadmap.
• Serve as a trusted advisor to customers establishing, maturing, and executing their payment strategies.
• Function as a customer's single point of contact with ACI, while coordinating/collaborating within ACI
• teams to deliver on customer commitments and experience.

Senior Customer Success Manager

Backend Engineer

• Primary Role : Application Development, build and Configurations.
• Learn and understand technical nitty-gritty of a new Framework (ACI Platform-UPF): product installation and environment setup.
• Drive use-case development, unit testing, cartridges preparation and release.
• Work with product owners and business stakeholders to understand implementation requirements, translate requirements and vision into an executable timeline.
• Trace analysis / troubleshooting for standalone applications and Industry Standard Application Servers like WebSphere/JBOSS/Apache-Tomcat, JMS-MQ.
• Ensuring that all project and implementation related documents are up to date.

Technical Consultant – Java

• Design, implement, and continuously improve secure configurations and guardrails across enterprise and cloud environments, including identity and access controls, network protections, encryption, secrets management, logging, and platform hardening.
• Engineer, administer, and support enterprise security technologies spanning endpoint security, vulnerability management, SIEM/logging, identity management, monitoring, detection, and cryptographic controls.
• Drive remediation of security findings by prioritizing critical and high-risk issues, validating corrective actions, and improving repeatable control patterns.
• Build, operate, and enhance security operations capabilities, including detection engineering, SIEM/SOAR workflows, alert triage, investigation support, incident response playbooks, and operational runbooks.
• Conduct or support incident investigations, root-cause analysis, containment and eradication activities, and lessons-learned follow-through.
• Participate in the on-call support rotation for security incidents, provide technical support during active investigations and response activities, and contribute to post-incident remediation and continuous improvement.
• Develop and maintain technical documentation, engineering standards, implementation procedures, and evidence-quality artifacts to support operational consistency and audit readiness.
• Partner with engineering, cloud, application, and AI/ML stakeholders to implement scalable security controls and secure-by-default patterns.
• Perform technical assessments and proof-of-concept evaluations of new security solutions and recommend changes to procedures, standards, or tooling where appropriate.
• Implement practical security controls for AI-enabled systems and workflows, including governance, access controls, monitoring, and risk reduction for model and application use cases.
• Participate in audits, control reviews, and security assessments; support evidence collection, traceability, and remediation tracking.
• Mentor less experienced engineers and contribute to technical leadership across the team.
• Perform other duties as assigned and understand and adhere to all corporate policies, including the ACI Code of Business Conduct and Ethics.

Senior IT Security Engineer

Platform Engineer

• Serve as a technical authority for platform architecture across build‑time and run‑time domains
• Define and evolve reference architectures, platform standards, and design guardrails
• Lead architectural design reviews and proactively guide teams away from bespoke or non‑scalable solutions
• Drive cloud‑agnostic and hybrid designs, supporting customer‑managed, SaaS, and on‑prem deployments
• Treat platform capabilities as products with roadmaps, clear ownership, success metrics, and adoption goals
• Design and maintain golden paths for common developer workflows
• Partner with Product, Client Delivery, and Engineering teams to reduce cognitive load and delivery friction
• Ensure platforms are self‑service, automated, and documented
• Lead adoption of everything‑as‑code practices
• Embed security, quality, and compliance early into platform workflows
• Drive consistency across GitHub, pipelines, branching, and SDLC tooling
• Provide deep expertise in Kubernetes and OpenShift
• Guide platform support for AWS, Azure, GCP, and Red Hat OpenShift
• Define Day‑0, Day‑1, and Day‑2 operational tooling
• Act as a mentor and technical coach for senior and staff‑level engineers
• Set expectations for high‑quality design documentation
• Promote and enable inner‑sourcing
• Champion AI‑assisted engineering practices embedded into everyday workflows

Principal Platform Engineer

Financial Planning and Analysis

• Own Biller segment P&L (revenue, margin, spend, cash flow)
• Lead annual budget, quarterly forecasts, and long-range plan
• Maintain driver-based financial model (volume, pricing, retention, mix)
• Deliver variance analysis, risks, and opportunities
• Define and track KPIs (transaction growth, yield, retention, margins)
• Drive accountability for financial commitments
• Advise GM and leadership on performance and trade-offs
• Connect near-term results to long-term strategy
• Translate complex data into actionable insights
• Support pricing, product, and growth initiatives
• Lead financial evaluation of investments and M&A
• Provide scenario analysis for capital allocation
• Drive operating leverage and cost efficiency
• Identify margin expansion opportunities
• Ensure ROI-based investment decisions
• Prepare concise materials for CFO, ELT, and Board
• Communicate performance, outlook, and actions clearly
• Lead and develop FP&A team
• Set standard for executive-ready outputs
• Build bench strength and succession plans
• Standardize and automate reporting and forecasting
• Improve data quality and system integration (e.g., Cognos)