Technical Program Manager

ACI Worldwide

Technical Program Manager implementing portfolio management processes and data analytics for ACI Worldwide. Designing workflows, providing support, and coordinating planning events with hybrid work model.

Posted 7/23/2026full-timeOmaha • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in portfolio management processes, including the configuration of work management systems and the delivery of data analytics for decision-making. Proficient in Azure DevOps, Jira, and Power BI, with strong skills in workflow design, dashboard creation, and agile methodologies.

Highest-signal resume keywords

Azure DevOps AdministrationJira Workflow DesignPower BI Data ModelingPortfolio Management ProcessesAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio ManagementWorkflow ConfigurationDashboard CreationSQL QueryingAdvanced ExcelData AnalyticsProcess AuditingRACI MatricesSOP DocumentationCapacity Planning

Soft Skills

CommunicationCollaborationProblem-SolvingOrganizational SkillsAttention to Detail

Tools & Technologies

Azure DevOpsJiraPower BITableauSmartsheet

Industry Keywords

Program ManagementPMO FunctionsAgile TeamsSAFeScrumKanbanGovernance ProcessesProcess VersioningCapacity SessionsPI Planning

Tech Stack

Tools & technologies

AzureSQLTableau

About the role

Key responsibilities & impact

Implement portfolio management processes, configuring work management systems, and delivering data analytics that enable portfolio visibility and decision-making.
Design and implement standardized intake workflows, prioritization frameworks, and governance processes.
Create comprehensive documentation including RACI matrices, SOPs, workflow diagrams, and training materials.
Establish quarterly planning mechanics including PI Planning ceremonies, capacity sessions, and retrospectives.
Conduct process audits, implement corrective actions, and maintain process versioning.
Configure organizational structures, boards, queries, dashboards, and work item hierarchies.
Provide Tier 2/3 technical support for complex tool platform issues (Azure DevOps, Jira, PowerBI, etc).
Architect dashboard suites for executives, program managers, and delivery teams.

Requirements

What you’ll need

Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or related field
Equivalent experience (5+ years) may substitute for degree
2-5 years in program management, portfolio operations, or PMO functions
Hands-on experience administering Azure DevOps, Jira, or Smartsheet
Experience configuring workflows, dashboards, and reports in work management systems
Experience with Power BI, Tableau, or similar BI tools
Experience supporting agile teams (Scrum, Kanban, SAFe)
Experience implementing or improving portfolio management processes
Strong proficiency in Azure DevOps (boards, queries, dashboards, process templates)
Strong proficiency in Jira (workflow designer, schemes, JQL, automation, Portfolio)
Advanced Excel (pivot tables, VLOOKUP, Power Query, macros)
Proficiency with Power BI (data modeling, DAX, visualization)
Strong SQL skills for querying databases
Adherence to ACI's Code of Business Conduct and Ethics required.

Benefits

Comp & perks

Hybrid work model (2-3 days in-office per week)
Standard office environment with ergonomic workstation
Prolonged computer use with repetitive keyboard/mouse work