Accela

Account Executive

• Manage the full Sales cycle, including prospecting, qualifying, negotiating, and closing deals for mid-size opportunities.
• Maintain and grow revenue from existing and prospect customers by selling and cross-selling our solutions into new departments.
• Develop, build, and maintain strong relationships with key decision makers in existing and prospect customer organizations.
• Work closely with Account Directors within region to develop and execute on sales strategies within territories.
• Identify customer and prospect needs and tailor solutions to meet those needs.
• Maintain accurate and up-to-date forecast opportunities and records in the CRM system.
• Lead and contribute to RFP responses.
• Collaborate with the Marketing and Product teams to ensure customer satisfaction.
• Meet annual Sales targets.

Product Specialist

• Provide subject matter expertise based on extensive real-world experience to support development of an advanced, AI-enabled asset management solution
• Lead and contribute to scenario planning and forecasting capabilities, ensuring accurate projections based on variables such as asset condition, time, and budget constraints
• Guide development of asset and pavement management functionality, including pavement condition indexing, replacement vs. service decisions, budget allocation, and depreciation modeling across asset types
• Support forecasting and budgeting features that incorporate both user-defined inputs and AI-generated criteria to optimize long-term budget utilization
• Conduct and support QA/QC testing for the Capital Planning and Budgeting module
• Collaborate with cross-functional teams and support broader Asset Management initiatives as needed
• Facilitate and synthesize insights from customer and industry expert engagements

Financial Planning and Analysis

• Design and refine detailed financial models that forecast and analyze functional costs in order to fully understand sources of variances and to improve forecast accuracy
• Lead monthly close processes from Corporate FP&A POV, including owning corp calendar and forecast templates
• Own and maintain Adaptive to ensure accuracy at all times
• Help prepare monthly & quarterly management reporting, analyze financial results, and communicate key messages to senior management
• Identify, measure, and communicate key performance metrics
• Build and maintain relationship with cross-functional teams to synthesize and integrate updates relating to variances in actual activity relative to budgets and forecasts
• Support executive management by providing timely ad hoc reporting on critical issues
• Work well in a team environment with changing requirements and competing priorities
• Actively seek, participate in, and/or drive the development and implementation of process improvements
• Must be able to work Pacific Time Zone hours

Senior Financial Analyst

SDET

• Accountable for the successful launch and delivery of new, key Accela Product Releases, Engineering Initiatives, and alignment with Cloud deployment activities.
• Design, develop, and execute test plans, test cases, and test scenarios to ensure the quality and reliability of software products.
• Automate API and UI testing for web-based products and application services using Python with Robot Framework and other open-source tools, integrating test cycles with the CI/CD pipeline.
• Participate in an Agile team, attending daily scrum meetings, as well as planning and grooming sessions.
• Contribute to functional, performance, automation, and infrastructure initiatives that impact cross-functional teams through automated deployment and regression testing.
• Author and execute test cases for all release cycles, implementing software best practices. Identify gaps and issues, working creatively and efficiently to troubleshoot and resolve system problems.
• Familiar with using monitoring tools like Datadog and Windows/Database monitoring tools, with a product-focused mindset to analyze performance and scalability issues.
• Collaborate with cross-functional teams, including developers, product managers, and quality assurance, to identify test requirements and drive the testing process.
• Stay updated with industry trends, emerging technologies, and testing techniques to incorporate best practices into the testing process.

Software Test Engineer

Consultant

• Lead structured requirements elicitation activities including workshops, interviews, and working sessions with customer stakeholders.
• Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups.
• Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies.
• Translate business requirements into implementation-ready artifacts such as process flows, requirements and user stories.
• Develop current-state and future-state business process flows to identify inefficiencies, gaps, and improvement opportunities.
• Use business process flows as facilitation and decision-support artifacts to align stakeholders and guide solution design and implementation.
• Perform system configuration aligned to approved requirements and Accela best practices.
• Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies.
• Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood.
• Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations.
• Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making.
• Support testing and validation activities including UAT planning, defect triage, and resolution coordination.
• Contribute to go-live readiness activities by validating configuration completeness, business process alignment, and operational readiness.

Senior Consultant

Proposal Manager

• Manage end-to-end execution of government RFPs, RFIs, and RFQs
• Create proposal schedules, outlines, and compliance matrices
• Coordinate inputs from internal stakeholders
• Draft, edit, and review proposal content
• Ensure compliance with solicitation requirements
• Support proposal process improvements

Junior Proposal Manager

Technical Project Manager

• Lead cross-functional programs supporting engineering, data, and technology initiatives from planning through delivery, ensuring projects are completed on time and within scope.
• Partner with product, engineering, and business stakeholders to define program objectives, milestones, and delivery plans.
• Ensure requirements and acceptance criteria are clearly defined and understood before work begins by identifying gaps, surfacing risks, and clarifying dependencies.
• Facilitate alignment across engineering, product, and business stakeholders on priorities, delivery sequencing, and key decisions.
• Maintain project plans, timelines, and status reporting to ensure stakeholders have visibility into program progress.
• Support planning and coordination in agile delivery environments, helping teams maintain focus on priorities and milestones.
• Identify cross-team dependencies and coordinate with stakeholders to address risks and blockers that may impact delivery timelines.
• Provide regular updates on program progress, risks, and outcomes to program stakeholders.
• Contribute to improving project management practices, tools, and workflows that support effective delivery across teams.
• Promote collaboration and transparency across teams involved in program delivery.

Cloud Engineer

• Hire, develop, and retain a high-performing team of SREs and CREs
• Establish clear performance expectations, career paths, and technical standards
• Foster a culture of ownership, accountability, and continuous improvement
• Serve as a mentor to senior engineers and emerging leaders
• Own reliability outcomes across availability, performance, security, and compliance
• Serve as executive escalation point for high-severity production incidents
• Lead incident response strategy, root cause analysis (RCA), and corrective action planning
• Mature Incident, Problem, and Change Management processes
• Drive automation initiatives in partnership with DevOps, Security, and Database Engineering
• Oversee infrastructure scalability and resiliency across Microsoft Azure
• Champion Infrastructure as Code (Terraform) and configuration management (Ansible) standards
• Improve observability through robust dashboards, metrics, logging, and monitoring practices
• Partner with Product and Engineering to integrate reliability early in the PDLC
• Engage executive leadership with operational metrics, risk posture, and strategic roadmaps
• Manage vendor and partner relationships supporting SaaS production environments
• Align reliability strategy with business growth and public sector compliance requirements

Senior Manager, Cloud Engineering – Operations

Project Manager

• Lead a cross-functional marketing project from kickoff through completion, partnering closely with creative leads and key stakeholders.
• Audit, organize, and manage updates to a wide range of marketing assets, including the website, sales materials, and social media templates.
• Collaborate with internal teams to define project scope, deliverables, timelines, and success criteria.
• Manage timelines, resources, and workflows.
• Track progress, identify risks, and proactively resolve issues to keep work on schedule.
• Maintain clear, consistent communication and alignment across all stakeholders.
• Work closely with Accela’s website team to ensure consistency across digital and marketing channels.
• Maintain project documentation, reporting, and status updates throughout the project lifecycle.

Business Development Rep

• Identify and qualify new business opportunities through outbound and inbound prospecting.
• Meet or exceed monthly and quarterly targets for lead generation and appointment setting.
• Conduct Sales development best practices with email, phone, and social drips using sales automation software to build cadences to connect with new prospects.
• Qualify the prospect and set appointments for the team to conduct Discovery calls.
• Outreach to target prospects in support of Sales and Marketing campaign initiatives.
• Secure key customer information to identify qualified "Sales ready" leads and prospective customers to be nurtured for future opportunities.
• Collaborate with the Sales team to develop and implement effective strategies for lead generation.
• Research to find new contacts in customer and prospect accounts and add to Salesforce.
• Conduct research to understand potential clients' needs and pain points.
• Schedule meetings and appointments for Field Sales to further the Sales process.
• Maintain accurate and up-to-date records in the CRM system.
• Assist in the preparation of Sales materials and presentations.

Business Development Representative

Support Engineer

• Develop new skills and become a subject matter expert in Accela technology.
• Identify solutions for customers' most challenging technical and business questions.
• Own customer issues from start to finish.
• Serve as the primary point of contact for customers.
• Contribute to the customer community and knowledge base by authoring content.
• Assist customers with configuring and administering Accela products.
• Respond promptly to customer inquiries in accordance with Accela's SLA guidelines and ensure timely case resolution.
• Proactively update customers on case statuses and progress.
• Manage a large case load independently, demonstrating initiative in queue management and follow-ups.
• Escalate cases appropriately to senior support resources or other departments.
• Take ownership of customer success by providing high-quality support and service.

Technical Support Engineer – Frontline

• Lead successful delivery of large, complex Professional Services implementations.
• Manage customer engagements end to end, partnering closely with cross-functional teams.
• Proactively manage delivery risks, dependencies, and timelines across multiple engagements.
• Establish and maintain project tracking and reporting for clear visibility into delivery health.
• Identify potential issues early, facilitate cross-functional problem solving, and drive resolution.