Consultant

Accela

Consultant supporting Accela system administration and enhancements for complex government entities. Partnering with SaaS clients for client success and technical troubleshooting.

Posted 6/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Manage ticket intake and triage from customer contacts
Monitor and oversee MAS support tickets, including routing and escalation
Create, disable, or modify Accela platform user accounts and permissions
Support service pack and release testing
Provide proactive guidance on client-led testing for major releases
Escalate advanced troubleshooting items when needed
Build and modify workflows, business rules, and automations
Develop and adjust fee calculations
Configure and resolve urgent system issues
Create and update reports (SSRS, Crystal Reports)
Implement advanced scripting and automation for existing configurations

Requirements

What you’ll need

Strong communication skills with the ability to present technical concepts clearly
High aptitude for complex problem analysis and resolution
Strong organizational and time management skills; detail-oriented and self-driven
Experience implementing and supporting the Accela Civic Platform
Background in IT business analysis, design, development, testing, documentation, and system administration
Experience supporting highly technical and complex enterprise information systems

Benefits

Comp & perks

flexible time off
comprehensive medical, dental, and vision plans
family planning benefits
401(k) retirement savings plan with company match
health savings account with company contributions
flexible spending account
life, accident, and disability coverage
business travel insurance
employee assistance programs
other well-being benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ticket managementworkflow modificationbusiness rules developmentautomation scriptingfee calculation adjustmentsystem configurationreport creationSSRSCrystal Reportstroubleshooting

Soft Skills

communication skillsproblem analysisproblem resolutionorganizational skillstime managementdetail-orientedself-driven