Abnormal Security

Security Engineer

• Build discovery, classification, monitoring, and protection for machine identities and their agentic actions.
• Ship guardrails and policy engines that enable safe automation while preventing misuse, escalation, and anomalous behavior.
• Create high‑availability pipelines that ingest and correlate identity, authorization, and behavioral signals from cloud, SaaS, IAM/SSO, and audit logs.
• Drive 0→1 iteration: prototype quickly, test assumptions, learn from usage, and scale simple solutions.
• Collaborate across security, platform, and data teams; write and review technical designs; and participate in core SDLC rituals.

Software Engineer 2 – Product Engineering, Identity Security

Support Engineer

• Act as a trusted L1 technical advisor for enterprise customers using Abnormal’s Cloud Email Security, AI Security Agents, and SaaS Security.
• Own and resolve inbound support tickets—including configuration issues, API questions, behavioral false positives, and threat investigations.
• Provide customers with clear, timely updates, root cause insights, and solution recommendations that reinforce product confidence and trust.
• Collaborate closely with Engineering to ensure timely, high-quality resolutions and robust post-mortem documentation.
• Support seamless customer onboarding and engagement by working alongside Customer Success Managers.
• Create and maintain internal and external knowledge base content to improve case deflection and empower customers.
• Identify patterns in support interactions to flag recurring pain points and drive product improvements.

Technical Support Engineer

• Own the strategic Security &amp; Privacy roadmap for the Multi-Product Platform division across a 3–5 year horizon by partnering with engineering, product, and business stakeholders to define incremental milestones that de-risk execution and unlock tangible business value at each stage.
• Shape technical direction by applying pragmatic security principles and AI-native strategies, ensuring architectural decisions balance robust protection with speed-to-market and evolving business constraints.
• Drive end-to-end delivery of large-scale, cross-functional projects for the Multi-Product Platform division, operationalizing Security &amp; Privacy standards that keep pace with product and market expansion while minimizing overhead and preserving R&amp;D velocity.
• Actively mentor and grow the next generation of Tech Leads - raising the technical bar across the organization, not just within your teams.

Staff Software Engineer – Security & Privacy

Manager

• Lead a team of consultants, providing guidance, mentorship, and support to ensure professional growth and project success.
• Provide coaching and career guidance to team members, helping them achieve their aspirations and align their development with organizational needs.
• Set clear objectives, provide constructive feedback, and foster a culture of accountability.
• Ensure project deliverables meet established quality standards and are completed within agreed timelines to drive customer satisfaction.
• Coordinate resources effectively to balance team capacity and project needs.
• Facilitate effective communication within the team and across the organization.
• Collaborate with other teams and stakeholders to ensure alignment and successful project outcomes.
• Continuously seek opportunities to optimize workflows and improve team efficiency.
• Implement plans and processes that drive operational success and enhance business outcomes.
• Align recruitment efforts with the long-term goals of the organization, supporting strategic hiring initiatives.

Manager, Professional Services Deployment

Customer Success Manager

• Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight
• Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities
• Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments
• Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts
• Resolve complex escalations with timely, clear communication and a focus on long-term customer trust and satisfaction
• Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes
• Represent the customer voice internally, providing structured feedback to Product and other teams
• Support knowledge sharing and contribute to internal process development or mentoring where relevant

Senior Customer Success Manager, Fed/SLED

• Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning
• Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion
• Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives
• Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption
• Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights
• Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers
• Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction

Customer Success Manager, MidMarket East

Recruitment

• Serve as the subject matter expert for our recruiting systems and tools (Greenhouse, BrightHire, LinkedIn Recruiter, Crosschq, etc.), ensuring they are configured effectively and aligned with hiring priorities.
• Oversee administration and ongoing optimization of the ATS and integrated technologies, leading system enhancements, integrations, and contributing to future ATS implementation or migration efforts as business needs evolve.
• Conduct structured audits of systems, workflows, and data integrity to identify inefficiencies, compliance risks, and opportunities for improvement.
• Lead recruiting operations initiatives such as process automation, compliance enhancements, and technology integrations, developing structured plans and delivering results with minimal disruption to hiring activities.
• Design and refine recruiting workflows to ensure consistency, compliance, and scalability, building durable processes that support a long-term recruiting operating model.
• Strengthen data integrity and reporting reliability by standardizing key fields, improving metric definitions, building or refining dashboards, and enhancing forecasting visibility.
• Build strong cross-functional partnerships and establish working cadences to ensure recruiting systems align with evolving business priorities.
• Identify and implement automation opportunities that reduce manual work and streamline recruiting operations.
• Partner with internal AI and People Tech teams to design and orchestrate intelligent workflows across recruiting platforms and connected systems.
• Design and maintain AI-enabled knowledge systems that support recruiter self-service, documentation, policy access, and operational onboarding.
• Define how AI tools, LLM-based assistants, and automation interact with recruiting systems while ensuring security, compliance, and usability.
• Evaluate emerging AI and automation tools that improve recruiter productivity and operational scale.
• Manage vendor relationships and evaluate tool utilization, performance, and ROI to maintain an effective recruiting technology stack.

Recruiting Systems – Operations Partner

Full-stack Engineer

• Build and extend agent platform capabilities — new tools, APIs, data connectors, and integrations that expand what AI agents can do without manual intervention
• Ship self-serviceable GTM tooling that enables non-technical users to set up their own AI-initiated LLM workflows.
• Partner with AI Product Managers on platform requirements — translate their roadmap blockers into well-scoped engineering deliverables with reliable timelines
• Identify and build reusable infrastructure — proactively design horizontal capabilities that accelerate multiple product workstreams at once
• Own reliability and observability for the systems you build — you're not handing off to an ops team
• Demo your work weekly and communicate clearly to technical and non-technical stakeholders alike

AI Product Engineer

Account Executive

• Sell Abnormal security solutions to your defined territory with the goal to overachieve new annual recurring revenue quota
• Work enterprise accounts (>3k mailbox organizations) from initial conversations through signing a contract and up-selling once they’re a customer.
• Prospect and generate new business opportunities with enterprise accounts (>3k mailbox organizations) to supply enough pipeline for them to hit sales targets.
• Work with Customer success to ensure a timely renewal and expansion sale opportunities
• Continually document results and maintain accurate data across all sales systems (Salesforce, Highspot, Close Plan)
• Be a voice for the customer/prospect with internal teams including Sales Engineering/POV team, Product and Marketing to ensure appropriate prioritization to close more revenue.

Enterprise Account Executive, Ohio Valley

• Maintain and improve CI/CD pipelines to support secure deployments and infrastructure workflows.
• Manage infrastructure-as-code (IaC) PR and Change Control Board reviews, ensuring changes are tested, approved, and secure before release.
• Perform security impact analyses (SIAs) for system/application changes and provide recommendations.
• Run OS and infrastructure patch cycles; manage hardened images and patch workflows for FedRAMP environments.
• Govern access management, including account provisioning, RBAC module maintenance, and periodic reviews.
• Manage logging and monitoring pipelines; tune SIEM ingestion and alerting for coverage and accuracy.
• Triage and respond to security incidents, from alert investigation through containment, recovery, and after-action reporting.
• Maintain and refine runbooks, SOPs, and documentation to ensure consistent operations and audit readiness.
• Collaborate with DevInfra, FedOps, Product, and Compliance teams to embed secure practices into operations and development.

Senior Security Engineer

Data Analyst

• Drive strategic analysis leveraging Snowflake, Sigma, and Marketing Automation Platforms
• Identify material variances and provide initial possible theories
• Quantify impact of trends and propose corrective actions
• Maintain reporting hygiene and monitor performance metrics
• Validate output of AI-driven tools and ensure data accuracy
• Build and maintain AI agents to automate data insights

Senior Marketing Data Analyst

• Design and implement fullstack features across Threat Narrative and Email Details surfaces, including customer portal components, internal analyst tools, and QBR-facing outputs, with guidance from senior engineers.
• Implement and evolve APIs and services that generate enriched narratives from attack data, enrichment signals, and GenAI/LLM agents, following established contracts and patterns.
• Contribute to data models and explainability contracts that make complex threat decisions more understandable to customers and internal analysts.
• Write high-quality, well-tested Python/Django and React/Typescript code, focusing on correctness, performance, and maintainability.
• Participate in owning SLAs/SLOs, observability, and incident response for Threat Narrative and Email Details services by building and improving dashboards, alerts, and runbooks in the areas you own.
• Collaborate closely with Product, CS, GTM, Threat Intel, Detection, and DS partners to ensure narrative experiences clearly communicate attack context, value, and outcomes for customers.
• Engage in design and code reviews, learn from more senior engineers, and surface opportunities to simplify, derisk, and improve existing systems.

Software Engineer 2, Fullstack, Threat Narrative

• Design and implement fullstack features across Threat Narrative and Email Details surfaces
• Implement and evolve APIs and services that generate enriched narratives from attack data
• Contribute to data models and explainability contracts
• Write high-quality, well-tested Python/Django and React/Typescript code
• Participate in owning SLAs/SLOs, observability, and incident response
• Collaborate closely with Product, CS, GTM, Threat Intel, Detection, and DS partners
• Engage in design and code reviews

Software Engineer 2, Fullstack

• Lead and mentor a team of 15+ engineers, raising the technical bar while helping individuals grow into the best versions of their engineering careers.
• Drive the evolution of the Abnormal customer journey as we expand into international markets, enter the public sector, and serve new market segments.
• Own and develop complex, customer-facing features that simplify the Abnormal experience for the world's largest organisations.
• Define and uphold SLAs for our systems while maintaining a high standard for operational excellence — reliability is not optional at our scale.
• Partner with internal stakeholders and external customers to gather feedback and iterate quickly, turning insight into shipped product.
• Shape a team culture that engineers are proud to be part of, and a hiring process that leaves candidates with a positive impression of Abnormal — regardless of outcome.

Staff Software Engineer – MPP Growth

People Operations

• Own and continuously improve employee lifecycle processes (onboarding, job changes, and terminations). Balance both transactional execution and process ownership, ensuring workflows are accurate, compliant, scalable, and designed for an exceptional employee and manager experience
• Document, implement, and continuously improve processes, procedures, and programs related to the employee lifecycle, conducting regular reviews for optimization and scalability
• Participate in cross-functional meetings as an operational subject matter expert, shaping workflows, reporting, and People-related process design
• Provide exceptional service to employees, resolving inquiries with accountability and speed
• Manage correspondence and unemployment claim workflows, ensuring timely processing, compliance with regulatory requirements, and accurate documentation
• Partner with the Immigration team to manage employee mobility requests, including reviewing employment agreements, coordinating relocation support, and ensuring Workday transactions are accurate and timely
• Collaborate with Legal, Benefits & Compensation, Payroll, Finance, and IT to support lifecycle processes and assist with global expansion needs and EOR relationships, ensuring accurate handoffs and clear documentation in cross-functional workflows
• Own compliance tracking and audits with a focus on data hygiene; reviewing records for accuracy, spotting inconsistencies in processing, and ensuring I-9s and data requirements are completed within SLA. Flag risks or gaps to the team and maintain visibility to leadership
• Support compliance reporting requirements (e.g., EEO-1, BLS, Singapore surveys) by preparing accurate data, ensuring timely submission, and maintaining documentation
• Support Tier 2 data and reporting needs, including generating reports that require equity or compensation details, ensuring accuracy, timeliness, and proper documentation of requests
• Manage and provide early intervention for People Ops issues, implementing long-term solutions
• Partner cross-functionally to design and test process automation, new workflows, and documentation improvements
• Mentor Coordinators and interns, supporting team development and knowledge transfer
• Lead non-recurring and ongoing projects assigned by Manager or team