Customer Success Manager, Enterprise – Fed/SLED

Abnormal Security

Customer Success Manager managing enterprise customer relationships at Abnormal. Ensuring customer satisfaction and driving platform value realization.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $119,040 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success Management, focusing on account retention, growth, and strategic planning. Proficient in driving customer adoption of enterprise SaaS products while building strong executive relationships and collaborating across teams.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementStrategic PlanningTechnical AptitudeCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer AdoptionPortfolio ManagementValue RealizationRisk MitigationNegotiation Skills

Soft Skills

Relationship BuildingProblem-SolvingCollaboration

Tools & Technologies

Enterprise SaaSNetworking Technologies

Industry Keywords

Business ReviewsROIExecutive RelationshipsCustomer Health MonitoringUpsell Opportunities

About the role

Key responsibilities & impact

Portfolio Management: Own a portfolio of accounts, ensuring ongoing satisfaction, retention, and growth
Value Realization: Serve as the customer advocate, deliver Business Reviews, prove ROI, and drive adoption of platform features to maximize value
Success Planning: Develop and execute strategic success plans that align with customer goals and roadmap; engage senior decision makers to guide strategy
Expansion Opportunities: Identify upsell and cross-sell opportunities based on customer needs and platform adoption
Product Knowledge: Maintain deep knowledge of Abnormal products and roadmap to educate customers on relevant features and drive adoption
Relationship Building: Establish trusted advisor relationships, understand industry trends, and cultivate customer champions
Collaboration: Partner across internal teams (Sales, Product, Engineering, Support) to ensure customer satisfaction, renewals, and expansion
Risk Mitigation: Monitor customer health, anticipate risks, and coordinate remediation plans before issues escalate

Requirements

What you’ll need

5+ years of Customer Success experience, ideally in enterprise SaaS
Proven track record managing executive relationships (CIO, CISO, or equivalent)
Demonstrated success driving customer adoption, retention, and growth within a defined portfolio
Strong account management, strategic planning, problem-solving, and negotiation skills
Strong technical aptitude with enterprise software and networking technologies
Excellent communication and presentation skills, with the ability to lead executive-level discussions
Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.

Benefits

Comp & perks

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
This role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.