MidMarket Customer Success Manager, North Central & Northwest

Abnormal Security

Customer Success Manager at Abnormal AI focusing on onboarding and customer satisfaction. Leading strategic relationships and collaboration with internal teams to maximize customer value.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $119,040 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management within enterprise SaaS, focusing on relationship building, strategic planning, and effective communication. Proficient in utilizing CRM tools and understanding technical aspects of internet technologies and networking to enhance customer engagement and satisfaction.

Highest-signal resume keywords

Customer Success ManagementEnterprise SaaS ExperienceCRM ProficiencyTechnical Proficiency in Internet TechnologiesExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success ManagementEnterprise SaaS ExperienceProblem-Solving SkillsTechnical Proficiency in Internet TechnologiesNetworking KnowledgeEmail Security Products Knowledge

Soft Skills

Excellent Communication SkillsPresentation SkillsOrganizational Skills

Tools & Technologies

SalesforceJira

Industry Keywords

Customer Health MonitoringStrategic RelationshipsBusiness ReviewsSuccess MetricsCustomer Engagement

About the role

Key responsibilities & impact

Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning
Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion
Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives
Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption
Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights
Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers
Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction

Requirements

What you’ll need

5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles
Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively
Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience
Proficiency with CRM and case management tools such as Salesforce and Jira
Technical proficiency related to internet technologies, networking, and email security products
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience.

Benefits

Comp & perks

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.