Manager, Customer Success

Abnormal Security

Manager of Customer Success at Abnormal AI leading a team to drive customer adoption and retention. Focusing on strategic account management and AI tool adoption in a fast-paced environment.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Customer Success teams within the enterprise SaaS sector, focusing on customer retention, expansion strategies, and the adoption of AI-driven solutions. Strong analytical and communication skills are essential for engaging stakeholders and driving successful outcomes.

Highest-signal resume keywords

Customer Success LeadershipEnterprise SaaS ExperienceAccount Management PrinciplesData Analysis and InsightsAI Tool Adoption

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Retention StrategiesRenewal ManagementSaaS Platform ExpansionAnalytical SkillsAccount Management

Soft Skills

Excellent CommunicationInterpersonal SkillsStakeholder Engagement

Tools & Technologies

AI-Driven Email Security Solutions

Industry Keywords

Enterprise SaaSCustomer Success ManagementMid Market AccountsTech Touch Accounts

About the role

Key responsibilities & impact

Lead, mentor, and grow a team of Customer Success Managers
Empower Renewal Managers and Specialists with effective strategies to drive renewals, achieve targets, and identify expansion opportunities
Champion the adoption of AI tools and automation across your CSM team
Develop and execute strategies for customer retention and expansion
Maintain hands-on knowledge of our AI-driven email security solutions
Serve as a key point of escalation for customer issues

Requirements

What you’ll need

8+ years of experience in enterprise SaaS
3+ years of experience leading a Customer Success team in a SaaS environment
Expertise in guiding teams to successfully renew or expand platform adoption
Experience in managing mid market or tech touch accounts, with a focus on retention and expansion
Deep understanding of account management principles and practices (inclusive of renewals)
Strong analytical skills, with the capacity to translate data insights into strategic actions
Excellent communication and interpersonal skills, adept at engaging with stakeholders at all levels, both internally and externally
Ability to travel based on customer and business needs (est. around 20-25%)

Benefits

Comp & perks

Health insurance
Professional development opportunities