ABBYY

Full-stack Engineer

• End-to-End Development: Own the design, development, testing, deployment, and support of features and services from concept to delivery
• Quality Ownership: Ensure high code quality, performance, and maintainability by following best practices and conducting thorough code reviews, automated testing, and performance monitoring
• Collaboration: Work closely with cross-functional teams, including product managers, designers, and fellow engineers, to define and deliver features that meet both business and technical objectives
• Continuous Improvement: Proactively identify areas for improvement within the codebase, infrastructure, and development process. Drive solutions that increase team efficiency and code quality
• System Reliability: Monitor the health and performance of services, and ensure timely resolution of issues and bugs
• Technical Innovation: Stay current with new technologies and trends to ensure the systems you build are modern, scalable, and aligned with industry best practices

Principal Software Engineer

Administration

• Deploy, configure, and maintain enterprise network infrastructure (Cisco, Fortinet, Dell, Ubiquiti) under established standards and guidance.
• Support and manage global WAN/LAN environments, data centers, and cloud network connectivity (Azure VNets, VPN gateways, routing, peering).
• Implement and maintain VLANs, VPNs, SDWAN, firewall rules, NAT, and routing protocols (BGP, OSPF).
• Troubleshoot network issues including latency, packet loss, outages, and security-related events.
• Monitor network health and performance using SolarWinds, PRTG, FortiAnalyzer, or Wireshark, escalating complex issues when necessary.
• Maintain accurate documentation including network topology diagrams, routing tables, access lists, and change records.

Senior Network and Cloud Administrator

Support Engineer

• Resolve incoming Zendesk tickets from ABBYY business and individual customers, predominantly via a web portal, sometimes via remote session
• Troubleshoot technical issues by diagnosing the root cause and outlining the most effective solution
• Actively collaborate with your teammates and colleagues from other departments to find solutions
• Communicate confidently in Business English
• Write knowledge base articles to help customers even faster
• Follow our well-documented procedures, guidelines, and policies

Customer Support Engineer

Manager

• Support the strategic vision for Global Services to enhance operational efficiency and governance.
• Align operational activities with corporate goals while allowing for regional flexibility.
• Drive sustainability and corporate responsibility programs in line with company objectives.
• Assist with regulatory compliance, governance, and administrative operations.
• Streamline administrative processes to ensure smooth, cost-effective operations.
• Utilize digital tools to automate key functions such as document management, travel, procurement, and communications.
• Continuously improve governance structures and internal controls to ensure efficient and consistent operations.
• Oversee office facilities, including lease agreements, space planning, and real estate considerations.
• Partner with HR and other stakeholders to create safe, efficient, and comfortable workspaces that promote employee productivity and well-being.
• Support office relocations, expansions, and renovations while minimizing operational disruption.
• Ensure adherence to all relevant local and international regulations and internal governance standards.
• Maintain up-to-date legal documentation, risk management plans, and business continuity strategies.
• Lead crisis management initiatives to minimize operational risks.
• Support or lead procurement activities, including vendor onboarding, compliance with corporate procurement policies, and vendor relationship management.
• Oversee travel and events coordination, ensuring alignment with company policies and cost efficiency.
• Resolve operational issues with vendors and service providers to ensure seamless support.
• Foster a positive and inclusive work environment through programs that enhance employee satisfaction and productivity.
• Promote workplace safety, health, and well-being initiatives that exceed compliance requirements.
• Lead or support corporate governance, risk management, sustainability and CSR initiatives, facilities and infrastructure, travel & events, procurement & vendor management, credit cards & expense management, and G&A communications.

Global Services Manager

Business Development Rep

• Conduct high-volume outbound prospecting activities among existing customers and new logos
• Drive new pipeline creation and nurture existing opportunities in early stages in order to progress them to business-ready/sales accepted stages and pass on to the sales executives
• Qualify and develop new inbound business leads that come from existing partner accounts to ensure highest possible quality and speed of transition to business opportunities
• Identify key contacts and target accounts through Salesforce and research tools (e.g., LinkedIn & ZoomInfo)
• Proactively engage with Demand Generation, SDR and Sales teams to ensure consistent pipeline build-up and progression
• Use Salesforce and other CRM tools available to track daily activities. Monitor and report on KPIs related to pipeline generation, progress and conversion rate into actual sales
• Process inbound leads in regions not covered by SDRs - define segment, distribute upon respective sales flows

Business Development Representative

Account Manager

• Deliver against retention (GRR) and expansion (New ARR) goals for your book of SMB accounts
• Lead renewals and expansions with a consultative, value‑based sales approach
• Maintain accurate forecasts and account health status in Salesforce
• Manage multiple concurrent opportunities and accounts with consistent discipline
• Build strong, trust‑based relationships with customer stakeholders
• Ensure customers achieve measurable ROI and success outcomes with ABBYY solutions
• Identify and mitigate churn risk early through proactive engagement
• Execute strategic, multi‑threaded sales motions across functional stakeholders
• Collaborate with internal teams to support upsell motions that are grounded in customer success
• Maintain up-to-date and accurate activity, contacts, opportunities, and forecasting in Salesforce
• Provide reliable sales pipeline visibility and forecast updates
• Follow defined sales processes and cadences to ensure consistency and predictability
• Prioritize documentation and record‑keeping that supports internal alignment and execution
• Partner effectively with Technical Success, Support, Product, and Professional Services teams
• Coordinate internal resources to ensure customer success at renewal and expansion points
• Share customer insights to inform product direction and go‑to‑market improvements.

Account Manager – SMB

Analyst

• Prepare compensation analyses to support annual merit cycles, promotions, adjustments, and other pay-related processes
• Conduct market benchmarking and job matching using external compensation surveys (e.g., Radford or comparable data sources)
• Support role leveling and job architecture alignment by preparing market data and internal equity analyses
• Partner with Talent Acquisition to provide analytical support for new roles and hiring decisions, including salary range analysis, offer positioning recommendations, and internal equity considerations
• Prepare compensation reports, dashboards, and summaries for People Partners, Finance, and leadership review
• Analyze ABBYY’s global benefits offerings to assess competitiveness, consistency, and employee value across regions
• Conduct market comparisons to evaluate benefits programs against local market practices and employee expectations
• Identify gaps, inconsistencies, or opportunities for improvement in benefits design, coverage, or delivery, and prepare data-driven recommendations for review
• Support the development of globally consistent benefits principles while accounting for local statutory and market requirements
• Assist with the administration of global benefits programs, including health, retirement, wellness, and statutory benefits, in coordination with People Operations and external vendors
• Support benefits renewals, open enrollment preparation, and benefits-related data analysis
• Prepare benefits comparisons, summaries, and employee-facing materials to support clear communication and understanding
• Work closely with People Operations to support accurate execution of compensation and benefits processes
• Coordinate with Payroll and Finance to support implementation of compensation and benefits changes
• Support vendor coordination by preparing data, tracking deliverables, and monitoring service issues
• Respond to compensation- and benefits-related inquiries from People Partners and managers with guidance aligned to established policies and frameworks
• Maintain compensation and benefits data in HR systems and reporting tools with a high level of accuracy
• Prepare recurring and ad hoc reports related to compensation, benefits costs, utilization, and trends
• Track program metrics and flag data quality issues, risks, or inconsistencies
• Maintain documentation, process guides, and audit support materials related to compensation and benefits programs
• Support continuous improvement efforts by identifying data-driven insights and operational gaps

Global Compensation & Benefits Analyst

QA Engineer

• Design, implement, and maintain an ISO 9001-compliant Quality Management System across R&D and Cloud operations
• Build and lead a QA function, hiring and developing team members as the program matures
• Establish QA automation strategy and infrastructure, building frameworks that integrate tightly with Azure DevOps pipelines and our .NET and C++ codebases
• Define and enforce release quality gates, metrics, and processes that improve product reliability without slowing delivery
• Own internal and external audit preparation, documentation, and continuous improvement initiatives
• Partner with engineering leadership to integrate quality practices into agile development workflows
• Establish KPIs and reporting that give leadership visibility into quality trends and risk areas

QA/QMS Lead

Recruitment

• Partner closely with hiring managers to understand role requirements, team needs, and near-term hiring priorities
• Lead structured intake discussions and translate business needs into clear recruiting plans
• Provide guidance on talent pools, sourcing strategies, and location-based market considerations across the U.S., EMEA, and APAC
• Serve as the primary recruiter for U.S.-based roles across a range of functions and levels
• Manage full-cycle recruiting, including sourcing, screening, interview coordination, offer development, and close
• Proactively source candidates through direct outreach, referrals, and recruiting tools
• Ensure recruiting activity meets agreed-upon SLAs, including time-to-fill, pipeline health, and candidate experience