Learning and Development

• Take proactive steps, including technical and claims instruction as well as appropriate coaching, to support the achievement of designated claims and service objectives in all delivery channels.
• Coach employees; evaluate improvements, and provide further recommendations.
• Assist managers, supervisors and leads in employee skill assessments; researching and analyzing projects/assignments; analyzing business unit shortfalls; recommending developmental action plans for employees, management, and department.
• Research, develop, schedule and conduct information and skill building programs designed for employees.
• Support training initiatives (and training roll-outs) in classroom and one-on-one with employees ensuring that claims training activities are teaching claims representatives and support staff the characteristics and applications of company products and how to effectively handle claims.
• Develops training program follow-up to support on-the-job application of information and claims skills delivered during training.
• Maintains continual awareness of claims strategies and objectives, recommends claims training techniques, and consults with executives, senior management, and support departments which will assist in meeting claims goals.
• Assists in providing continuing two-way communications between ET&D and the operating units.
• Perform other duties and responsibilities as assigned or required.
• Analyze individual employee skills and knowledge, including claims handling techniques, identify gaps and provide recommendations to management.
• Provide one-to-one and group training, as well as seek alternative options and resources for training.
• Most work is performed without direct supervision. On occasion, the Field Development Consultant will seek direction from Supervisor, RAC, Manager, or Regional Manager to resolve complex issues/problems.

Claims Training Consultant – Property

Scrum Master

• Promote Scrum theory, practices, and rules across multiple products, components, and organizational levels.
• Create and implement a coaching model, mentorship programs, and experiential learning (workshops, group coaching, Communities of Practice).
• Provide structured one-on-one and group coaching to improve facilitation, servant leadership, and cross-team collaboration.
• Help Product Owners, DevOps, and teams adopt Agile practices, participate effectively in Scrum events, and deliver customer value.
• Act as an enterprise coach and change consultant: identify improvement opportunities, propose solutions, and support implementation.
• Help teams define, analyze, and report metrics that improve quality and productivity over time.
• Promote cross-training, book clubs, hackathons, and other learning activities to raise organizational fluency and performance.

Agile Coach

Business Analyst

• Under minimal supervision and guidance provide product management support to assigned region on pricing, statistical, regulatory and marketing aspects of a given product or state.
• Responsible for gathering, monitoring, analyzing and interpreting data for assigned product, pricing and marketing areas/business units.
• Handle moderate to complex assignments.
• Identify issues and opportunities for enhancements.
• Use knowledge and experience to take a new perspective on existing solutions to resolve complex problems.
• Assist in developing recommendations for effective business solutions.
• Present recommendations for improvements to management.
• Participate in and/or lead portions of projects/processes associated with the implementation of new products, programs, standards and/or procedures.
• Participate in the development and implementation of rate, rule and policy revisions.

Product Management Analyst II – P&C Insurance

Software Engineer

• Work on sprint stories in 2-week sprints
• Use Agile framework for development
• Code in Gosu using Guidewire Studio
• Implement changes including batches, UI changes, message queues, web service integrations
• Support testing stories and execute testing plans
• Present code and stories to developers and stakeholders
• Collaborate with development team and product owners during sprint reviews

Guidewire Developer

Marketing Analyst

• Supervise and mentor a high-performing team of marketing analysts and personalization specialists.
• Define the roadmap and strategy for our personalization program, prioritizing high-impact tests and audience activations.
• Manage project workflows, resource allocation, and timelines to ensure campaigns are launched error-free and on schedule.
• Foster a culture of "test and learn," guiding the team in hypothesis generation, experimental design, and statistical validation.
• Lead the strategy for Adobe Real-Time CDP.
• Define and build high-value audience segments for activation across web, email, and paid media.
• Oversee the execution of A/B and multivariate tests using Adobe Target.
• Design automated triggers and personalized experiences that nurture customers from awareness to conversion.
• Drive specific strategies to convert non-members into members through targeted offers and streamlined digital pathways.
• Utilize predictive modeling and behavioral data to lift sales across all business lines.
• Partner with product owners to identify underperforming funnels and implement data-driven optimizations to increase revenue per visitor.

Senior Marketing Analyst Lead

Product Manager

• Lead, build and maintain world-class Salesforce.com solutions using best practices in the areas of system decommissions, lightning apps and components, custom apps, changes to core apps, etc.
• Serves as the leader of one or more SFDC BA teams working on medium to large projects and maintenance activities.
• Acts as primary liaison between systems development teams, vendors and/or business customers.
• Listens, understands impacts, and works with appropriate stakeholders to minimize member touchpoints and deliver operational efficiencies.
• Assists management in identifying project objectives, validating detailed business/technical requirements, and evaluating alternatives.
• Defines project scope, objectives and resource needs related to user stories utilizing Scaled Agile Framework (SAFE) methodology.
• Leads and authors test plans and ensures test cases thoroughly support business requirements.

Sales

• The Auto Club Group is seeking an Assistant Vice President, Travel Sales, who will report directly to the Vice President of Travel.
• Responsible for guiding the travel sales organization to achieve strong, profitable growth.
• Setting strategic direction, building and developing high‑performing teams, and driving transformation in travel agency operations.
• Develop and own a clear travel sales strategy aligned with company goals and travel‑industry trends.
• Build multi‑year growth plans for each sales channel.
• Identify new distribution opportunities and partnerships that expand reach and member value.
• Lead a comprehensive transformation of travel sales, focusing on building one integrated team.
• Design effective sales processes and workflows for consistent customer experiences.
• Coach performance using KPI frameworks.

AVP, Travel Sales

Security Engineer

• Work with infrastructure, development, business, and architecture groups to provide security requirements
• Contribute to the design, documentation, and deployment of security technologies
• Assist in the development of security policies, standards, and procedures
• Mentor team members on security technologies and standards
• Define security architecture design patterns and develop secure solutions
• Analyze business impact and exposure based on emerging security threats

Cyber Security Engineer

• Develop and execute strategic plans for the development, enhancement, and market positioning of assigned personal lines insurance products.
• Continuously monitor insurance product performance through key performance indicators such as growth, retention and combined ratio and make data-driven adjustments to maintain profitability and competitiveness.
• Oversee and execute strategic projects for assigned product lines, ensuring timely delivery, cross-functional alignment, and achievement of post-implementation performance goals.
• Develop innovative solutions to address market needs, enhance existing products, and introduce new opportunities.
• Lead competitive market analysis to identify trends, opportunities, and emerging risks across ACE markets.
• Collaborate across departments partners like actuarial, underwriting, claims, and distribution teams to drive product line initiatives, monitor progress, communicate results to senior management, and adjust strategies to meet objectives.
• Effectively communicate complex product strategies and performance insights to executive leadership, influencing decision-making and gaining alignment on key recommendations and strategic direction.
• Collaborate with regulatory teams on filings, approvals, and compliance requirements.

Insurance Product Manager

Director

• Provides management direction and guidance to staff responsible for ERS programs.
• Collaborates with key association clubs and committees.
• Negotiates national contracts with preferred suppliers.
• Develops and manages the annual budget for the ERS Network Department.
• Plans and supervises ERS database functions.
• Prepares presentations and supporting documentation for senior management.

Director, Roadside Programs & Benefits

Program Manager

• Lead AAA’s Car Rental Program partnerships across multiple national brands
• Manage partner performance across multiple national brands, ensuring strong results through active oversight of SLAs, KPIs, and program operations
• Support strategic planning and business reviews
• Conduct competitive research and lead key program events to advance continuous improvement and business development
• Drive operational excellence and strategic alignment across one of AAA’s most visible travel programs

Strategic Program Manager, Travel Services

Technical Project Manager

• Lead end-to-end project planning, including scope, timelines, resource allocation, and deliverables
• Develop integrated project plans aligned with business goals and customer needs
• Manage day-to-day execution, task coordination, and issue resolution
• Track milestones, risks, and dependencies while providing clear stakeholder updates
• Drive collaboration across internal teams, external partners, and vendors
• Conduct post-project reviews and continuous improvement efforts

Technical Project Manager, Travel Systems

Outside Sales

• Work on a team supporting the sales of a wide variety of products and types of services
• Provide support to members, customers, and staff in an assigned branch location(s)
• Assist in increasing Membership acquisition and process improvement
• Participate in local branch marketing campaigns and community outreach
• Analyze and participate in the creation of sales initiatives, promotions, and special events supporting our Banking, Insurance, and Travel business
• Assist Sales Leaders with developing Regional Incentives, recruitment, and personnel management
• Learn more about the insurance industry, and apply your knowledge to real-world sales and service processes

Field Sales Intern

Full-stack Engineer

• Support Architects on designing, building and testing capabilities/patterns/specifications
• Develop applications using AWS Services, including but not limited to S3, Lambda, DynamoDB, EC2, SageMaker, etc.
• Research and conduct proof of concepts and pilots
• Build integrations using APIs and application toolkits
• Work within microservices architecture, domain driven design, and RESTful APIs using Java
• Work with DevOps toolchain, including Kubernetes
• Develop automation with Ansible, bash, python, or related technologies

IT Software Engineer Intern

• Lead advanced DLP events analysis, engineering, tuning, and strategy development
• Perform advanced analysis of DLP and CASB events across Microsoft Purview, Netskope, MDCA, and related tools
• Develop and refine DLP rules, classifiers, exceptions, and high‑fidelity detections
• Partner closely with SOC, Cyber Defense, and Security Engineering for alignment on priorities
• Apply a risk-based approach to analyze, prioritize, and remediate data protection risks
• Define, measure, and improve KPIs and KRIs related to data security and DLP