Ecommerce

• This role will operate as a business product leader in a business‑led, technology‑enabled delivery model.
• This leader will own the successful delivery of personal lines insurance and AAA products to market, with accountability for business outcomes delivered through digital sales and service experiences across multiple distribution channels, including AAA club agency, independent agency, direct, and alternative platforms.
• This leader plays an active role in executing go‑to‑market strategies and tactics, driving digital experience innovation through emerging technologies, including AI and machine learning, and owning the key performance indicators tied to their initiatives.
• Identify and execute opportunities to streamline processes, implement advanced technologies, and enhance risk assessment methodologies.
• Develops design for insurance products’ flawless delivery through multiple distribution channels (e.g., branch agents, call center agents, and independent agents).

Insurance Product Leader – Digital Experience Delivery

Product Manager

• The P&C Product Manager III – Product Innovation drives product innovation and transforms CSAA’s underwriting, digital experiences, and product by maximizing AI-powered solutions, emerging technologies, and advanced innovation practices
• Identify, evaluate, and pilot emerging technologies (including AI/ML and advanced analytics) to modernize underwriting and product delivery, improve risk segmentation, and enhance operational efficiency
• Lead qualitative and quantitative research, rapid prototyping, and lean experiments (POVs, MVPs, pilots) with clear success metrics to accelerate learning and inform investment decisions
• Define strategic opportunities and testable hypotheses for future-state underwriting and product delivery, translating disruptive trends and market shifts into actionable cases
• Collaborate with cross-functional partners (Technology, Data, Underwriting, Delivery, State Management, Distribution, Implementation, Legal, Compliance, Privacy, and Model Risk Management) to ensure scalable solutions meet governance, auditability, responsible AI, and regulatory requirements
• Continuously improve AI-enabled underwriting and delivery solutions across channels, focusing on usability, operational simplicity, and scalability, and leveraging analytics, feedback loops, and structured experiments to optimize processes and strengthen risk assessment
• Develop and communicate market insights, competitive dynamics, and innovation investment priorities, including data-backed cost-benefit analyses and value cases to justify modernization efforts and align with strategic objectives
• Translate customer, agent, and underwriting needs into requirements, roadmaps, and prioritized backlogs, ensuring modernization investments deliver measurable outcomes
• Model and promote modern product, underwriting, and innovation practices
• Coach peers and partners on experimentation, customer-centricity, and data-informed decision-making
• Champion a culture of continuous improvement, learning, and responsible innovation

P&C Product Manager III, Product Innovation

Full-stack Engineer

• Design and build services in a continuous delivery model on a cloud platform.
• Partner with leads and architects to establish a technical vision and deliver innovative services.
• Work within microservices architecture, domain driven design, and RESTful APIs using Java.
• Work in a distributed/cloud-based environment, including Amazon Web Services & Kubernetes.
• Use data structures, algorithms, and architecture patterns.
• Define solutions, provide estimates on effort and risk, and evaluate technical feasibility.
• Use modern build strategies, continuous integration, unit testing, static analysis, and automated integration tests.
• Practice full DevOps to ensure a culture of testing and releasing software on Amazon Web Services continuously.
• Leverage NoSQL using Amazon Web Services to ensure data storage is designed for security, reliability, availability, maintainability, and performance.
• Deliver software in a Scrum development process.
• Perform technical code reviews and pair programming.

Software Engineer II

Manager

• Support and lead moderate to high-complexity IT change initiatives
• Develop and implement change management strategies and plans
• Conduct impact assessments, partner analyses, and readiness assessments
• Collaborate with project managers and technical leads
• Design and deliver communication and training plans
• Identify and manage anticipated resistance related to technology adoption
• Track and report on change management effectiveness

Change Manager I

• Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts Voice, Chat and Email routing.
• Administers and supports PureCloud (Genesys Cloud).
• Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root-cause analysis.
• Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation.
• Leads development of long-term strategies and capacity planning for meeting future Omni Channel platform needs.
• Develops and delivers architect flows, Scripts and IVR/ACD Attendant scripts.
• Handles Move Add and Changes, including user setup.
• Communicates effectively with end users regarding the status of their requests.
• Remains current on new products, services, protocols, and standards in support of mentioned platforms development and equipment procurement.
• Participates in PCI compliance activities as required, including providing evidence for quarterly and yearly audits.
• Liaises with equipment vendors during installations, acquisition negotiations, and hardware performance issues, as/where needed.
• Performs Root Cause Analysis of Unified and Telecom Incidents.
• Conducts testing ad development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
• Monitors and identifies capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
• Generates usage and network traffic reports for voice video and messaging systems.
• Configures, tests, maintains, monitors, and troubleshoots end user unified messaging telephony, and voice/data software products.
• Designs and supports Omni channel applications, including Voice, email and Chat.
• Communicates effectively with business line managers regarding the status of their department’s request.

Senior Engineer, Genesys Cloud

• Own end‑to‑end planning and execution of IT and integrated audit engagements, including IT general controls (ITGCs), application controls, cybersecurity, infrastructure, cloud, data, access governance and system implementations;
• design risk assessments, define scope, develop audit programs, allocate resources, and ensure work is performed in accordance with professional standards and department methodology.
• Provide control guidance for new systems, major enhancements, infrastructure changes and digital initiatives, focusing on control design and risk mitigation early in the lifecycle;
• participate in special reviews and confidential investigations as assigned.
• Assess complex technology control issues and emerging IT risk trends, determine risk severity, root cause and enterprise impact, and develop pragmatic, risk‑prioritized recommendations that strengthen security, reliability, and operational effectiveness.
• Draft and review clear, concise audit reports and executive summaries; present results to IT and business leadership;
• assist the Director with materials for Audit Committee reporting.
• Track management action plans and oversee IT remediation validation to confirm effective and sustainable risk reduction.
• Provide day‑to‑day supervision, coaching, and technical mentorship to auditors performing IT and integrated audits;
• set expectations, give feedback, and support development plans for senior/staff auditors and interns;
• foster an inclusive, high‑performance culture.
• Perform engagement-level quality reviews, including workpaper reviews, issue vetting, severity assessment, and report quality control;
• conduct internal QA reviews as needed.
• Contribute to maintaining and enhancing departmental policies, procedures, templates, and tools;
• help ensure consistent standards and adoption of data‑driven auditing practices.
• Coordinate selected testing and control surveys to support external audit reliance where applicable.
• Assist in risk assessment activities and development of the annual audit plan for Audit Committee approval.
• Maintains professional proficiency in information systems, cybersecurity, auditing standards, and emerging technologies.

IT Audit Manager

Claims Specialist

• Manage the claims reporting process for agency clients.
• Report claims to the appropriate carrier and maintain records in the agency management system by documenting claim actions in accordance with established procedures.
• Follow up on claim to obtain the specific adjuster and claim number relevant to the reported loss.
• Notify appropriate parties when a claim is processed with carrier, providing accurate and timely claim information.
• Continuously monitor claims until claims are closed by the insurance carrier.
• Report any potential issues with a claim to the client's Account Manager and Producer, escalating to management as needed.
• Prepare reports by collecting and summarizing information as requested by management.

Commercial Lines Claims Specialist

Account Executive

• Develop, present and sell customized insurance programs that meet the individual needs of Personal Lines and Small Commercial clients.
• Partner with assigned Account Management team, and provide service to new and existing clients
• Develop and manage an active pipeline of qualified prospects, generating leads from personal contacts, cold calling, networking, client referrals, and colleagues

Insurance Sales Executive – Personal Lines

• Develop, present and sell customized insurance programs that meet the needs of our Commercial clients
• Partner with assigned Account Management team, and provide service to new and existing clients
• Develop and manage an active pipeline of qualified prospects, generating leads from personal contacts, cold calling, networking, client referrals, and colleagues

Commercial Insurance Sales Executive

• Develop, present and sell customized insurance programs that meet the needs of our Group Benefits clients
• Partner with assigned Account Management team, and provide service to new and existing clients
• Develop and manage an active pipeline of qualified prospects, generating leads from personal contacts, cold calling, networking, client referrals, and colleagues

Group Benefits Sales Executive

Sales

• Source, develop leads, prospect and continually network
• Possess a competitive sales drive to meet and exceed monthly goals
• Be an effective communicator both written and verbal
• Provide excellent customer service and maintain retention
• Be self-motivated and fully committed to building a profitable business

Sales Agent

Insurance

• Solicit and sell Life & Health insurance and Annuity products under minimal supervision primarily within ACG branch location.
• Thorough knowledge of various product features and marketing and sales techniques, achieve established sales goals.
• Develop leads and prospects for new accounts through various marketing activities (outbound/inbound phone calls, mailings, referrals, networking, website, seminars, etc.)
• Prepare proposals, and close sales of Life, Health, Annuity, Membership, and Financial Services products.
• Complete appropriate applications, forms and follow internal processing procedures to ensure transactions are handled in accordance with company policies and practices.
• Work collaboratively with others in the Branch to reach business goals, maximize leads, sales opportunities and take advantage of cross-sell opportunities.
• Assist Underwriting and Brokerage Departments in satisfying requirements.
• Respond to customer inquiries and problems and ensure sound sales practices are used.
• Prepare reports documenting prospecting and sales activities, maintain specified production standards and persistency levels for all required products.

Life Insurance Specialist

Accountant

• Prepares financial reports in accordance with corporate directives
• Reconciles deposit, disbursement, product systems and other accounts
• Conducts research to determine implications of new products, services and changes in operating systems
• Represents finance on corporate teams and initiatives

Accountant II

Consultant

• Serves as a business function expert on one or more teams, representing the operational interests of one or more business units.
• Identifies various business aspects of projects that may need modification during changes in the project’s design and development.
• Provides guidance/training to other team members/business partners to improve performance.
• Develops and analyzes data models and reports and prepares recommendations for management review.
• Conducts application/technology demonstrations and briefings to various groups and levels of management.
• Provides expert advice, guidance and counsel to team members/business partners.
• Leads activities related to conducting complex analysis, evaluating alternatives and making recommendations for innovative and effective business solutions.
• May lead a team of individuals to complete specific project tasks.
• Develops project/business objectives, requirements and cost benefits as projects/business plans are initiated.
• Updates status of project/business solution to management over the course of the project.
• Develops, reviews, revises, and updates documentation pertaining to project/business activities (e.g., specification documents, on-line help, testing of processes/product lines, procedures, etc.).
• Coordinates, develops and defines test strategy/approach for department/project (e.g., unit, system, acceptance testing).
• Provides expertise and makes recommendations regarding changes/enhancements to applications/technology across multiple business areas.
• May act as a liaison between assigned department/project and internal and external contacts.

Insurance Product Leader – Digital Experience Delivery

P&C Product Manager III, Product Innovation

Software Engineer II

Change Manager I

Senior Engineer, Genesys Cloud

IT Audit Manager

Commercial Lines Claims Specialist

Insurance Sales Executive – Personal Lines

Commercial Insurance Sales Executive

Group Benefits Sales Executive

Sales Agent

Sales Agent

Life Insurance Specialist

Accountant II

Business Consultant