1-800 CONTACTS

Operations

• Lead and manage IT operations including the design and implementation of infrastructure, network, cloud services, data centers, service desk, and end-user support.
• Collaborate with the CTO to develop and implement IT operational strategies and roadmaps, aligning them with the overall technical and business objectives.
• Oversee the performance, availability, and scalability of enterprise systems and networks.
• Develop and implement IT operational policies, procedures, and best practices to ensure high availability and efficiency.
• Manage and mentor a team of IT professionals, including resources within sys ops, dev ops, networking, and corporate IT, fostering a high-performing and collaborative environment.
• Manage the relationships, service level agreements (SLAs), and contracts for IT vendors and service providers.
• Develop and manage IT operations budgets, ensuring cost-effectiveness, cost controls, and efficient resource allocation.
• Identify and implement process improvements and automation opportunities to enhance efficiency and reduce costs.
• Lead incident response, disaster recovery, and business continuity planning and execution.
• Drive innovation in IT operations, exploring new technologies and solutions to support business growth.

Director of IT Operations

Android Engineer

• Participate in all aspects of the software development lifecycle including requirements analysis, estimation, technical investigation, design, development, testing, deployment, and production support.
• Design, develop, test, and release high-quality Android application features and enhancements.
• Help maintain and improve a production Android application published in Google Play.
• Contribute to architecture discussions, technical strategy, and long-term codebase maintainability.
• Implement testing best practices and help improve software quality, reliability, and performance.
• Create technical specifications and documentation to support development and operational needs.
• Collaborate closely with Android and iOS developers, QA, Product Managers, Design, and Analytics teams.
• Mentor and support other engineers through collaboration, knowledge sharing, and technical guidance.
• Research and evaluate new technologies, tools, and development practices that improve the mobile platform.
• Participate in occasional off-hours or weekend support as part of a shared on-call or production support rotation.

Android Developer

Customer Advocate

• Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience.
• Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call.
• Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment.
• Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations.
• Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience.
• Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence.
• Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction.

Customer Success Advocate

Manager

• Lead the design, governance, and ongoing management of compensation programs, including job architecture, base pay, incentives, and equity.
• Proactively assess business needs, workforce trends, and market data to anticipate change and develop compensation strategies, plans, and recommendations aligned with company objectives.
• Guide leaders and People Business Partners through annual and off‑cycle compensation processes with clear planning, timelines, and communication.
• Conduct market benchmarking and internal equity analyses, bringing forward clear, well‑reasoned recommendations to inform leadership decisions.
• Develop compensation models, forecasts, scenarios, and implementation plans to support workforce planning and financial discussions.
• Partner with leaders and People Business Partners to evaluate and adapt compensation structures across the organization.
• Ensure compliance with wage, pay equity, and applicable regulatory requirements.
• Own compensation initiatives end‑to‑end, including planning, execution milestones, stakeholder updates, and post‑implementation review.
• Partner closely with internal teams to ensure compensation processes are scalable, well‑governed, and accurately reflected in systems and reporting.
• Lead the strategy, design, and administration of health & welfare benefits, retirement programs, wellbeing initiatives, and LOA programs.
• Develop forward‑looking benefits and LOA plans that adapt to evolving workforce needs and regulatory environments while balancing cost, competitiveness, and employee experience.
• Oversee program governance, vendor relationships, and operational execution.
• Lead annual benefits renewals, including plan design evaluation, vendor negotiations, budgeting, and cost management.
• Partner with brokers and internal stakeholders to analyze medical, pharmacy, and wellness claims, identifying trends, cost drivers, and improvement opportunities.
• Serve as the primary escalation point for brokers and vendors, ensuring accountability and high‑quality service delivery.
• Ensure compliance with ERISA, ACA, HIPAA, COBRA, FMLA, and applicable state and local leave laws.
• Lead open enrollment planning and employee communications in partnership with Communications and People teams.
• Drive benefits and LOA initiatives end‑to‑end, from recommendation through execution, ensuring clear timelines, stakeholder alignment, and regular progress updates.
• Collaborate closely with internal teams to support benefits and LOA system functionality, data accuracy, reporting, and ongoing process improvements.

Manager – Compensation & Benefits

Accounting Manager

• Advanced accounting management, including managing the monthly, quarterly, and annual close process, ensuring timely and accurate financial reporting
• Oversee general ledger activities, including journal entries, account reconciliations, and variance analysis
• Oversee Inventory accounting, including standard costing, inventory reserves, cycle counts, and cost of goods sold (COGS) analysis
• Revenue and expense accounting and interpretation and application of accounting guidance
• Support continuous improvement initiatives to enhance process efficiency, controls, and system functionality
• Collaborate cross-functionally with operations, purchasing, FP&A, People and IT
• Manage, mentor, and develop accounting staff, providing guidance and performance feedback
• Other accounting tasks assigned