1-800 CONTACTS

Supply Chain

• Provide day-to-day leadership, coaching, and support to Operations Supervisors and Associates.
• Build a culture of accountability, ownership, collaboration, and continuous improvement.
• Recruit, hire, onboard, train, and develop team members.
• Conduct performance reviews, career development discussions, and succession planning activities.
• Address performance concerns, resolve conflict, and recognize exceptional contributions.
• Lead inbound receiving, put-away, replenishment, and inventory flow activities.
• Ensure inbound freight is processed safely, accurately, and within service level expectations.
• Monitor operational performance and implement improvements that increase productivity, quality, and efficiency.
• Develop and maintain standard operating procedures and work instructions.
• Partner with cross-functional stakeholders to identify operational risks and implement sustainable solutions.
• Ensure inventory integrity through disciplined execution of receiving, cycle counting, and inventory control processes.
• Monitor inventory discrepancies, analyze root causes, and implement corrective actions.
• Partner closely with Inventory Control teams to maintain inventory health and operational accuracy.
• Analyze operational metrics and KPIs including:
• Receiving throughput
• Inventory accuracy
• Productivity
• Labor utilization
• Quality and error rates
• Safety performance
• Communicate performance trends, opportunities, and recommendations to senior leadership.
• Create and maintain reporting that supports operational decision making.
• Develop presentations and deliver insights, operational updates, business cases, and continuous improvement initiatives to senior leadership audiences.
• Translate complex operational data into clear, actionable recommendations that support business decisions.
• Create and maintain reporting that supports operational decision making.
• Collaborate with transportation partners to coordinate inbound freight schedules and dock activity.
• Support facility operations and ensure a clean, organized, and efficient work environment.
• Participate in audits, special projects, and network initiatives as needed.

Manager, Distribution Operations

Account Manager

• Serve as the dedicated marketing point of contact for assigned lines of business (e.g., contact lenses and glasses), building trusted relationships with business unit leaders and subject matter experts
• Lead intake conversations to understand business objectives, translate them into clear marketing briefs, and set realistic expectations on scope, timing, and resources
• Proactively partner with stakeholders to prioritize work, proactively identifying resource constraints and facilitating trade off discussions
• Advocate for your clients' needs within the marketing team while also pushing back constructively when requests fall outside strategy or capacity
• Own end-to-end project management for assigned campaigns across channels including email/text, digital advertising, print, and events
• Communicate campaign status, risks, and results to internal clients; navigate competing priorities with transparency and confidence
• Partner with channel managers, creative/content, and analytics teams to develop and deliver integrated marketing programs on time and on budget
• Maintain project plans, trackers, and timelines across multiple simultaneous workstreams; keep marketers informed on dependent product or merchandise work and timelines
• Identify opportunities to improve marketing workflows, intake processes, planning practices, and cross-functional collaboration
• Support quarterly marketing planning cycles for each line of business
• Monitor campaign performance and work with analytics to surface insights and recommendations for optimization

Marketing Account Manager

Human Resources

• Serve as a strategic business partner to senior leaders, providing insights, challenging assumptions, and helping shape key business priorities.
• Coach and influence leaders at all levels through candid feedback, leadership development, and guidance on complex people and business challenges.
• Build leadership capability by identifying high-potential talent, strengthening succession plans, and creating meaningful development opportunities.
• Drive organizational effectiveness by improving team dynamics, leadership alignment, and cross-functional collaboration.
• Anticipate business and people risks, proactively developing solutions that help leaders navigate challenges before they arise.
• Champion an exceptional employee experience by simplifying processes, fostering a culture of feedback and accountability, and enhancing day-to-day engagement.
• Lead and evolve enterprise Learning & Development initiatives, emphasizing experiential learning, stretch assignments, and leadership growth over traditional training.
• Partner with leaders to identify organizational capability gaps and design scalable development strategies that align with business objectives.
• Influence decisions through strong business acumen, sound judgment, and a practical, solutions-oriented approach that balances business needs with people impact.
• Build trusted relationships across the organization by communicating with credibility, preparing thoroughly, and serving as a thoughtful advisor to senior leadership.

Senior HR Business Partner

Product Manager

• Own the Insurance Platform strategy, roadmap, prioritization, and execution across 1-800 Contacts and The Framery
• Partner with Insurance leadership to expand insurance utilization and improve customer access to vision benefits
• Drive automation initiatives that improve claims processing, reconciliation accuracy, and operational efficiency
• Collaborate with Engineering to define requirements, write user stories, and deliver scalable solutions
• Partner with Finance, Customer Operations, and Marketing teams to improve insurance-related customer and business outcomes
• Work with insurance providers to support integrations, benefit validation, and platform enhancements
• Use customer, operational, and financial data to identify opportunities, prioritize work, and measure outcomes
• Lead cross-functional initiatives from discovery through launch and ongoing optimization

• Own and manage workplace investigations and associate complaints
• Guide leaders through performance conversations, corrective actions, and terminations
• Act as a go-to resource for employee concerns, conflicts, or policy questions
• Use interviews, surveys, and trends to diagnose and solve culture or performance issues
• Collaborate with Legal and HR Business Partners to manage risk and ensure consistent, fair processes
• Lead ADA interactive processes and reasonable accommodation conversations
• Handle Department of Workforce Services (DWS) claims and other external agency inquiries
• Provide regular training calibrations to help managers lead more effectively
• Recommend policy improvements and work with Legal to bring them to life
• Conduct stay and exit interviews and report on actionable themes
• Partner with Learning & Development to create training on topics like coaching, documentation, and ER fundamentals
• Maintain a solid understanding of employment law (multi-state experience is a plus)

Employee Relations Partner

Ecommerce

• Dive into ecommerce engagement and performance analytics, learning how teams evaluate traffic, engagement, conversion, and account creation trends using dashboards and reporting tools
• Support analysis of onsite behavior across entry pages and customer journeys to identify opportunities to improve engagement and conversion
• Help document insights and learn how analytics translate into product and merchandising decisions
• Assist with onsite merchandising initiatives, including messaging, content placement, and experience optimization
• Learn how ecommerce teams prioritize and test merchandising ideas that improve customer experience and business outcomes
• Support A/B testing and optimization initiatives by helping with setup documentation, results tracking, and recap summaries
• Learn how to translate insights into clear, actionable creative briefs for designers and content teams
• Assist in writing briefs that articulate the problem, hypothesis, audience, and success metrics for onsite experiments
• Gain exposure to experimentation best practices and how results inform future roadmap decisions
• Learn how ecommerce initiatives move from idea to execution by helping create and manage Jira stories and tasks
• Support documentation of requirements, acceptance criteria, and test plans
• Gain hands-on experience working within agile, cross-functional workflows alongside Product, Engineering, Creative, and Marketing partners
• Build foundational understanding of how ecommerce teams operate day-to-day, including planning cycles, testing roadmaps, and performance reviews
• Participate in team meetings and planning discussions to learn how priorities are set and resources allocated
• Support ad-hoc projects that provide exposure to merchandising, marketing, and growth initiatives

Ecommerce Merchandising & Marketing Intern

Copywriter

• Interpret and help develop creative briefs and messaging frameworks
• Partner with a designer to develop creative concepts and execute them for specific target audiences to drive business results
• Proactively stay on top of trends and best practices, and bring new ideas to the table
• If it has words on it, you’re responsible for it: site content, email, ads, blog posts, packaging, scripts, product descriptions, etc.
• Work through multiple iterations of concepts to arrive at the best idea and execution
• Continually raise the bar on creativity, exploration, and experimentation, writing fresh copy that connects with the desired audience and drives action
• Take ideas and run with them – be comfortable working with minimal supervision/direction

Full-stack Engineer

• Develop and maintain platform services and internal applications using C#, SQL, AWS, and Angular
• Create and maintain code that seamlessly integrates with third-party services
• Build comprehensive automated tests to ensure quality
• Participate actively in collaborative code reviews and pull requests
• Support and contribute to our CI/CD pipeline processes
• Complete projects independently or in a pair while collaborating effectively with the team

Software Engineer II

Operations

• Lead and manage IT operations including the design and implementation of infrastructure, network, cloud services, data centers, service desk, and end-user support.
• Collaborate with the CTO to develop and implement IT operational strategies and roadmaps, aligning them with the overall technical and business objectives.
• Oversee the performance, availability, and scalability of enterprise systems and networks.
• Develop and implement IT operational policies, procedures, and best practices to ensure high availability and efficiency.
• Manage and mentor a team of IT professionals, including resources within sys ops, dev ops, networking, and corporate IT, fostering a high-performing and collaborative environment.
• Manage the relationships, service level agreements (SLAs), and contracts for IT vendors and service providers.
• Develop and manage IT operations budgets, ensuring cost-effectiveness, cost controls, and efficient resource allocation.
• Identify and implement process improvements and automation opportunities to enhance efficiency and reduce costs.
• Lead incident response, disaster recovery, and business continuity planning and execution.
• Drive innovation in IT operations, exploring new technologies and solutions to support business growth.